Trainer Consultant
Resume:
Shante Schasa
**** * ** ****** **** Covina CA, **790
Objective: To secure a position in the field of Educational Services where I can apply my skills to provide world class software training and knowledge transfer. Most importantly, I want to be a part of a team who helps to promote and achieve a common goal directed towards the company’s success.
Work Experience
AbacusNext: April 2018 – May 2020
Role: Corporate Field Trainer April 2018 – May 2020
Responsible for training Law Offices & Accountants (CPA’s) on SaaS software subscription for CRM. Training are performed online 1 – 3 hours as well as full day onsite.
Key highlights include: Weekly product webinars. Personalized Consultant training geared to inhouse use of the product. Travel training 35% - 65% as needed. (Domestic & International)
5-time Golden Nugget Recipient. (Customer accommodation).
OnSolve (formerly MIR3): January 2007 – March 13, 2018
Role: Senior Trainer 2014-2018
Responsible for training companies who have purchased a SaaS software subscription for emergency notifications. These training sessions are from 1 to 5 days and often customized to the Organization’s needs. These trainings are provided via both online and onsite. Key highlights include:
Served as primary choice for field training, particularly with enterprise customers
Acted as lead training SME for the courseware team.
Role: Product Trainer 2011-2014
Responsible for managing webinar schedule, as well as delivering online trainings. Delivered in-house product certification trainings for new employees. Coordinated and led once a month paid certification trainings at our corporate headquarters for new clients and new users. Key highlights include:
Key member of team that developed and implemented an online recorded education program for new users
My previous experience in technical support made me the dedicated trainer to send to customers who needed training and some onsite issue management.
Role: Technical Support Rep 2007-2011
Responsible for managing Level 1 and Level 2 support cases. Supported our SaaS product, as well as our on-premise customers with configuration, installation, licensing and product issues. Performed basic data migration uploads and some minor data transformations. Key highlights include:
Often assigned as a key technical support resource for our enterprise clients who were onboarding.
Helped train and certify our offshore support partner in the Philippines.
AUDATEX: June 2006 - January 2007
Role: Area Developing Manager
Responsible for converting Collision Repair Body Shops computer estimating program that was completely outdated. Offered new products and services to help body shops manage their repair business
Software Proficiencies
GoToTraining, Webex, Join.me, Service-now, Salesforce.com, Microsoft Suite, Camtasia
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