RESUME

BHANU PRAKASH

Phone: +91-828*******

E-Mail: adpa36@r.postjobfree.com

Professional Synopsis:

vA seasoned professional with 5 year of rich & qualitative experience in Cinema Operation and hospitality sector.

vDemonstrated proficiency in handling and swiftly resolving customer complaints in a professional and effective manner. Skilled in supervising, motivating, training and developing team reward and recognition programs.

vA consistent performer with a proven track record of increasing revenues and streamlining workflow.

vA keen planner & strategist with track record of recommending operational policies/ norms, systems & controls, motivational schemes & customer service standards.

vExpertise in implementing training programs, service standards, operational policies & norms, hygiene & customer services standards for bringing keen customer focus, high energy level & team spirit in employees.

ORGANISATIONAL EXPERIENCE:

CINEPOLIS PVT LTD

PATRON DELIGHT OFFICER (25 SEPTEMBER 2017 TO 20 SEPTEMBER 2021)

Key Deliverables:

vImplements world class service strategies, interacts with guests to troubleshoot on complaints.

vAssists the Assistant manager/Unit head in developing and implementing strategic plans, marketing plans budget, ensure optimum customer satisfaction, profitability on an ongoing basis.

vMaintain the vista stock sheet and back office reports, handling the guest desk and the show time manager and proper opening and closing of the day.

vProvide training to the team Members.

vMaintains cost of goods sold as per the budget defined, and control and minimize wastage/pilferages in routine processes.

vUpkeeps of the property and ensures that general preventive maintenance is as per schedules defined.

vEnsures the safety of the property. Smoothens ingress and egress of patrons during the operational hours of the cinema.

vTracks competition business/strategies and evolve or modify our strategies to increase sales.

vPrepare sales kit for corporate houses, schools and colleges, Develop and dispatch quotation for bulk bookings to the clients.

vTo look over the wastage of food, concession area and food ordering according to the requirement.

vGenerates advertisement revenue from local vendors. Ensures that all non-registered users register on club Cinepolis at the box office.

JW MARRIOT AEROCITY DELHI (6th March 2017 – 7th June 2017)

(GUEST SERVICE ASSOCIATE)

Key Deliverables:

Greet guests and provide them with assistance in finding seats.

Ensure that guests are provided with menu and assist in choosing items according to their preferences. Oversee the ordering process, ensuring that the right order is delivered to the kitchen.

Provide guests with suggestions on beverages that complement the food that they have ordered. Monitor food and Beverage items inventory to ensure optimal levels and communicate low stock situation to the kitchen manager.

Handle stocking activities, by following set instructions, and ensure that food rotation activities are properly carried out.

Cleanliness and maintenance of pantry and dining area, ensuring that standards are lived up to.

CORPORATE ACHIEVEMENTS:

Red belt in taekwondo

5th position in cross country race.

Team leader in research and planning management. Participants award for nestle young chef competition (IHM Mumbai).

Employee of the month (Cinepolis India pvt ltd). Participants in cine star Dance competition at regional level.

QUALIFICATION:

2021

Perusing PGDM from Maharashtra Institute of Technology, Pune

2016

Institute of Hotel Management Catering Technology and Applied Nutrition, Mumbai

2007

SSNMS Inter college

2009

SSNMS Inter college

PERSONAL DETAILS:

Date of Birth: : 29.03.1992

Language: English, Hindi Punjabi

Residential Address: Flat no 507, Sai Plaza 2, Gijhore, Noida Sector53, Pin code - 201301

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