Community service, customer service and support.

Pamela R. Jones

*** ********* **** #* *****: 402-***-****

Kansas City, MO 64124 Email:**********@*****.***

Employment 10/2020-Present Case Manager Wyandot Behavioral Health Network-Kansas City

Support homeless population through identifying individuals at risk, sourcing shelter and other basic needs, helping with skill development, and helping reduce recurring hospitalization.

5/2020- 8/2020 Coordinated Entry Navigator Kim Wilson Housing-Kansas City

Assessed center’s homeless population for service needs based on current conditions

5/2014- 5/2020 Medicaid Social Service Worker Health & Human Services (DHHS)-Omaha

Process Medicaid applications through the face-to-face and phone-based engagement of a diverse client population

Regularly engage in assessment, verification, and issue resolution while maintaining accuracy, respect of clients, and timeliness

Utilize daily the following software and databases: NFOCUS, DMV records, SAVE, SSA, SEW, CSE, Microsoft Outlook, Microsoft Office, and Office Communicator

Serve on outreach team that supports the following shelters: Open Door Mission, Stephen Center, Sienna Francis, and Veteran Victory Center

10/2011- 5/2014 Respite and Family Home Provider Integrated Life Choices-Omaha

Provided residential respite care and services for developmentally disabled adults

Accountable for progress report tracking, medication administration, and social programming

Participated regularly in teaching and demonstration of cooking, seeking medical care, personal safety, anger management, grooming, and other daily life skills

9/2011-5/2013 Life Style Services Coordinator The Lutheran Home-Omaha

Assessed and evaluated admissions in SNF and Assisted Living units

Supported the care plan process through supervision and training of activity staff and volunteers

Developed programming including coordinating Christmas gift adoption for over 100 residents, as well as, published monthly activity calendar and newsletter

7/2009-6/2011 Family Consultant Mid-Iowa Family Therapy-Council Bluffs

Connected, assessed, and protected the families and children referred to Family Safety, Risk, and Permanency Services

Promoted health, safety, maximum client growth, and community integration with Mid-Iowa family Therapy Clinic and FSRP Services in accordance with agency policy/procedures

Collaborated and partnered with DHS, CPS, Juvenile Court Systems, and Foster Parents

5/2006-4/2009 Senior Services Director HELP Adult Services-Omaha

Managed the federally funded Senior Companion Program in Pottawattamie County, Iowa

Recruited, trained, educated, and managed Senior Companion volunteers for 20-30 clients

Facilitated the local Respite Connection Program; including recruiting and training volunteers

Administered successfully both programs noted above through the timely completion of intake paperwork, timesheets, background checks, statistical reports, and reporting for the United Way

2000-2006 Head Start Family Support Advocate Early Childhood Center-Plattsmouth

Provided case management for Head Start families, assisted families with registration, setting personal goals and acquiring medical, dental, education and self-sufficiency needs

Conducted in-home visitations with daily and quarterly report completion

Aided in daily classroom and program operation as needed

Maintained current knowledge and daily documentation of Federal Head Start performance standards and their use in program operations

Education University of Nebraska at Lincoln (UNL); B.S. in Education

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