Warehouse Manager Store

Amir Ali Gazi

Address-Vill-Raghabkati, Po - Sarapul, PS - Swarupnagar, Pin – 743286

Contact: +91-779*******/700-***-****; Email: ************@*****.***

STORE MANAGEMENT PROFESSIONAL – RETAIL INDUSTRY

Retail Store Operations · P&L Management · Customer Service Excellence · Inventory Management · Merchandising Strategies · Loss Control · Sales & Marketing · Tracking Budget Expenses · Negotiation/ Pricing · Vendor Relationship Management · Market Knowledge · Staffing · Strategic Planning · Resource Management · Communication Skills · Product Sale Promotion · Recruitment/ Training · MIS/ Reporting · Business Development · Visual Merchandising · Administration · Bill Collection · FIFO Management

A dynamic & result-oriented professional with 12+ years of experience in leading a store team to achieve planned sales and profits, marketing campaigns, merchandising, budgeting, branding, stock movement, enhancing customer relations, inventory control and team management. Currently working with V Mart Retail Limited, West Bengal as a Store Manager.

Skilled in implementing budgetary control on sales promotion activities and auditing of Retail Stores’ accounts to maintain operational efficiency. Solutions oriented approach with excellent relationship skills, successfully and consistently delivering the responsibilities of Revenue Generation, Profitability and Customer Satisfaction.

Deft in mapping business dynamics and realigning strategic and operational drivers to combat competitive forces & stay firmly afloat with impeccable track record of delivering superior performances under demanding work environments. Demonstrated capability of enhancing market penetration and business expansion

Maintaining quality service by establishing & enforcing company standards to ensure that all necessary store supplies are available as needed resulting into an enhancement to portfolio to yield improved business results.

Proven capabilities in conducting training sessions for team members to upgrade their skill levels. Natural relations builder with ability to retain customers’ patronage with advanced customer services. Effective team leader and a natural motivator having ability to build a cohesive unit of performers; Superior written and verbal communication

PROFESSIONAL EXPERIENCE

Store Manager V Mart Retail Ltd, West Bengal Since July 2019

Store Manager 1 India Family Mart, West Bengal Dec 2018-July 2019

Store DM Vishal Mega Mart, West Bengal Sep 2018-Dec 2018

Purchase and warehouse Manager The Dugout Cafe, West Bengal July 2017 – Aug 2018

Store Manager · Reliance Fresh Limited, West Bengal · since April 2013 – June 2017

Assistant Store Manager · Reliance Fresh Limited, West Bengal · Sep 2010-Mar2013

Supervisor · Reliance Fresh Limited, West Bengal · April 2009-Aug2010

Customer Service Associate · Reliance Fresh Limited, West Bengal · Aug 2008 - Mar 2009

Oversee the entire gamut of store operations and administration, design & implement various strategies, POPs, Display, Customer Interaction, Promotional Schemes/ Marketing Campaigns to improve the footfall and profits

Ensure target achievement as set by the management through effective customer handling on daily basis

Handle cash and prepare credit, sales; cash and stock reports as a part of daily closings while managing the expenses of the book house, maintaining the daily and monthly accounts ledgers

Manage the inventory system, place orders to restock the merchandise while managing the outflow and inflow of the inventory by recording the day-to-day transactions

Liaise with the marketing and merchandizing teams to initiate store level marketing and to launch new books

Coordinate with the Head Office for supplies to ensure adequate stock, customer complaints, feedbacks from customers and team, etc., send export data to HO as well

Provide effective leadership to the team of sales personnel through regular training, motivation and performance appraisals

Accountable for handling the cash through the company’s software and depositing the cash with the bank on daily basis while maintaining the records for the same

Liaise with the external authorities, ensuring all statuary & mandatory requirements are met

Involved in attending to the customers while shopping, and ensuring total satisfaction in the showroom, provide adequate knowledge of the products

Completing their sales transactions and ensuring the materials / merchandise purchased in properly packed and handed over to the customers

Supervising the display of the store and ensure regular changing of the store display

Monitoring the sales staff in respect of customer service, display maintenance/ immediate replacement after sales, personal hygiene & grooming, attendance / punctuality and their welfare

Coordinating with the customers regularly to inform them about new offers and arrivals

Preparing Daily Sales Reports, all types of bills, maintain inventory level of stock according to sales expectations in sales promotions & maintaining receipt of old gold

Increase brand visibility and generate queries and leads while conducting promotional activities within given budget and time frame with the help of subordinates

Keeping track of slow and non-moving stock movement of department - new stock / repairable or returnable items as well as Ensuring availability of fast selling product at all times

ACADEMIC CREDENTIALS

Bachelor of Arts 2002

Calcutta University, Kolkata

Class XII 1999

West Bengal of Higher Secondary Education

Class X 1997

West Bengal of Secondary Education

Technical Skills

SAP, MS Office, Windows, Internet Applications

Date of Birth: 20th feb, 1980; Languages Known: English, Hindi and Bengali; References: Available on Request

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