Medical Billing Customer Service

Chirita Scott

Richmond, VA *****

*************@*****.***

+1-804-***-****

Diligent Customer Service Representative offering 1-4 years in customer support abd strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Authorized to work in the US for any employer

Work Experience

Companion Aide

Care.com - Richmond, VA

April 2018 to March 2020

• Engage clients with gentle activities including taking walks, working puzzles, and reading.

• Complete errands such as grocery shopping on clients behavior.

• Maintain safe, clean, and healthy environments for all clients.

• Drive and manage client schedules, and accompany to doctors visits or other appointments.

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Customer Service Associate

Allianz Insurance - Richmond, VA

February 2017 to February 2018

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

• Answered general questions

• Assisted customers with a warm and professional attitude

• Answered calls from customers

• Responded to claim inquiries

Inbound Sales Representative

Comcast - Richmond, VA

January 2015 to December 2016

• Built trust and loyalty by maintaining professionalism while persuading customers.

• Served needs of as many as 10 customers per shift, including collecting payments, tracking rewards and handling customer service issues.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Education

High School Diploma

Armstrong High School - Richmond, VA

September 2000 to June 2004

Skills

• Warehouse Experience

• Customer service

• Inside Sales

• Sales

• Medical office experience

• Medical coding

• English

• Order fulfillment

• Order picking

• Shipping & Receiving

• Order Entry

• Medical Billing

• Packaging

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