Surgery Scheduler Center Operator

Elizabeth Littlejohn

Tacoma, WA ***** 253-***-****

**********.***@*****.***

PROFESSIONAL

SUMMARY

Attentive Surgery Scheduler familiar with ICD-10 coding. Worked on Epic and many software systems. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Effective at setting up as many as 25-30 weekly procedures for 10 surgeons in a busy Medical Specialty Center. Checked coverage, obtaining authorizations from all insurances. Scheduled minor procedures and complicated surgeries. Well- organized and detail-oriented team player with good problem-solving, relationship-building and communication skills. Meticulous in completing assignments and always ready to help team members. SKILLS

• Detail-Oriented

• Equipment Troubleshooting and

Maintenance

• Taking Client Histories

• Time Management

WORK HISTORY

COORDINATED PROCEDURAL SURGERY SCHEDULER 2017 to 09/2021 Kaiser Permanente Tacoma, WA

• Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.

• Coordinated with facilities to set up surgeries OB/GYN Providers.

• Reviewed medical histories and current information to provide accurate information to surgeons.

• Educated patients about surgeries and provided treatment plan documentation.

• Verified insurance coverage and obtained pre-authorizations. PALLIATIVE CARE ARNP SUPPORT/SCHEDULER COORDINATOR 2014 to 2017

St. Joseph’s Medical Center University Place, WA

• Scheduled surgeries, managed pre-certifications and verified insurance coverage.

• Acted as first point of contact and set appointments for patients

• Set appointments with salespeople and potential customers.

• Scheduled consultations for Palliative patients

• Made numerous phone calls daily to establish first contact the ARNP.

• Handled complaints and questions, and re-directed calls to other team members.

• Answered phone calls and answered questions from potential customers. CALL CENTER OPERATOR 2013 to 2014

St. Joseph’s Medical Center Tacoma, WA

• Assisted numerous customers by answering questions, responding to inquiries, and handling telephone requests.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Sought out training opportunities to enhance customer relationship management abilities.

• Answered average of calls, emails, and faxes per day, addressing patient inquiries, solving problems, and aiding assistance. EDUCATION

Associate of Arts Business 01/2013

Pierce Community College, Lakewood, WA

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