Customer Service Front Desk
Resume:
S H A R O N G A V I N
***************@*****.***
Manville, NJ 08835 United States
PROFESSIONAL SUMMARY
Friendly Front Desk Receptionist with [Number]-year background providing clerical support. Skilled at operating multi-line telephone systems, providing guest service, and ordering supplies. Competent in [Type] software.
Detail-oriented and skilled administrative professional keeps reception areas clean, neat and presentable to give positive impression to all guests. Effortlessly coordinate documents, digital files and correspondence to support high-volume operations. Offering excellent clerical, time management and multitasking abilities developed over [Number] years of related experience.
SKILLS
Filing and sorting Scheduling appointments
Customer service Sorting mail
Greet visitors Manage files
Route correspondence Answer telephone calls
Multitasking
EXPERIENCE
Front Desk Receptionist, Lieberman Ryan &Forrest, Jun 2013 - Apr 2020, Somerville, NJ United States
Relayed all messages promptly to proper parties.
Answered heavy volume phone calls and handled high traffic lobby area. Welcomed coworkers and visitors and directed to appropriate departments. Received and distributed mail and documents.
Kept lobby and reception area clean and neat at all times. Handled all phone calls and routed calls to appropriate locations. Internal Auditor, Bank of america, Sep 2002 - Jun 2013, Bridgewater, NJ United States Produced current information to help managers make decisions based on relevant data rather than historical trends.
Inspected annual reports, financial statements and other records to assess the proper use of accepted accounting procedures.
Evaluated the cash on hand and other records to check the accuracy of accounting systems.
Completed pre-implementation audits to identify and document potential operational problems of [Type] systems.
Discussed financial and regulatory matters with company officials to outline standards SG
and recommend the best strategies to correct problems. Determined optimal courses of action to reduce risks and boost profitability
[Number]%, analyzing and identifying inefficiencies and internal control weaknesses. Reported on the findings of each audit via verbal presentations and detailed written reports.
Monitored processes and recommended methods for improvement. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Followed established guidelines and procedures.
Supported operations with consistent maintenance and updates of corporate files and records.
Completed all assigned tasks prior to shift end.
Addressed concerns quickly to avoid lasting issues. Finished all tasks and job duties, adhering to deadlines to avoid delays. Maintained good working relationship with co-workers and management. Branch Manager, Bank of America, Jun 1998 - Sep 2002, East Brunswick, NJ United States Worked diligently to deepen relationships, acquire new clients, and enhance service delivery to drive portfolio growth.
Implemented customized coaching and development plans to close employee knowledge gaps and build important skills in line with branch targets. Reviewed branch processes, staff performance, and KPIs regularly to verify branch operations.
Worked with associates and communicated goals to ensure teamwork and collaboration.
Followed information management strategies and monitored employee activities to protect customer information and business assets from loss. Managed business plans, outlined policies, and coordinated resources to improve business operations and maximize utilization of personnel and materials resources. Led meetings daily to share new information, update policies, and outline objectives to staff.
Provided an active presence within the community by networking with organizations and building community relationships to generate new business. Planned and coordinated process improvements and new initiatives, including the introduction of new products and services.
Mitigated risk for the institution by determining the risk posed by approving credit. Built branch partnerships, planned new marketing strategies, and optimized teams to achieve branch targets each [Timeframe].
Administered all operations within the branch office. Trained staff on new financial products and guided staff in upselling and cross-selling techniques.
Used focused coaching and performance development strategies to improve team results and build success-oriented environment.
Prepared detailed sales plans and set competitive goals for individual team production to consistently achieve business targets. Handled all aspects of successful [Type] branch, including sales and service. Assistant Manager, Fleet Bank, Jun 1990 - Jun 1998, New Brunswick, NJ United States Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance. Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store.
Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
Promoted friendly, prompt service to all customers using [Technique]. Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered. Stayed current with all store initiatives and communications, sharing with associates as required.
Coached and managed performance for store associates and developed bench of talented workers.
Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale. Maintained focus on promoting and driving sales, including execution of next season planning.
Coordinated work handoffs and schedules with other Shift Managers. Customer Service Representative, Fleet Bank, Sep 1973 - Jun 1978, North plainfield, NJ Managed inbound and outbound calls to respond to inquiries and resolve concerns. Recommended products and services to members and educated customers about relevant offerings.
Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Answered calls or emails from customers and assisted with special requests or resolving complaints.
Recognized and solicited new business leads.
Responded to questions and followed up on customer interactions. Answered inbound calls to greet and assist customers with various needs and questions.
Customer Service Representative, First National Bank of Central Jerser, Sep 1965 - Jun 1971, Somerville, NJ United States
Recommended products and services to members and educated customers about relevant offerings.
Managed inbound and outbound calls to respond to inquiries and resolve concerns. Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.
Jun 1966
Cross-sold financial services aggressively to customers and followed up with existing account holders to offer new products.
Trained and developed new team members on customer service initiatives and operational procedures.
Generated reports, correspondence, and documentation for internal and customer use.
Answered incoming calls and assisted customers with questions. Resolved customer inquiries, complaints, and issues while proactively using [Type] techniques to provide solutions.
Returned customer calls, responding to inquiries and complaints effectively. Responded to questions and followed up on customer interactions. EDUCATION
Bachelor of Arts, Education
Newark State College now known as Kean University - Union, NJ, United States Nothing to report.
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