Flight Attendant

CURRICULUM VITAE OF PENELOPE N LUTCHMAN

Personal Details

Id No: 790**********

License: Code 08

Languages: English, Afrikaans

Email Address: ***********@*****.***

Mobile: 067-***-**** / 068-***-****

Availability : Immediate

Summary

A seasoned corporate professional with extensive experience in short term, Commercial and Personal Lines insurance with a technical capacity in the Product Analysis and Testing of Software Systems.

With a wealth of knowledge, experience and technical skills set in relation to Risk and Compliance, New Business Development, Customer Service excellence as well as Product and Portfolio Management that I have acquired during my journey within the Insurance industry which has equipped me with ability to establish and maintain meaningful relationships throughout the industry contributing to the the return on investment to the client and the company.

Professional Qualifications:

South African Software Testing Board - Jan 2019 – Apr 2019

International Software Testing Certificate

ILAB Software College - Sept 2018 – Sept 2018

Practical Software Certificate

Faisit Insurance College – Jan 2010 – Apr 2011

Short Term Insurance Diploma

Quantum Aviation Services - Jan 2005 – Jul 2005

Generic Cabin Crew Diploma

University of South Africa Jan 99 – Apr 2001

Bachelor of Arts

Majors – Criminology & Psychology

Skills Set

Proficient in Lead Generation & Prospecting Techniques via Linkedin Sales Negotiator

Conversant Lead Qualification powered by a Self Constructed Opportunity Scorecard

Contract Negotiation Via Linkedin Sales Negotiator

Efficient in Sales Funnel Analysis & Management Via Sales Force

Competent in Vendor Management CRM Systems

Experienced in Stakeholder Management via CRM Systems

Skilled in Sales Pipeline Analytics via Sale force

Accomplished in Product Management & Enhancement of new and existing products Marketing Campaign Management

Adept at Business Retention Strategies by employing Customer Lifetime Value Campaigns

Well Versed in Insurance Risk Management & Analysis utilizing Insurance Models & Trends

Apt in Software Test Analysis via JIRA & MSSQL

Innovative Project Coordination of Agile Project Analysis JIRA

Career Summary

FRI Distribution & Stock Market College

Sales Team Leader

Mar 2021 – Jul 2021

Coordinated Business Generation Activities

Lead a team of 4 Junior Consultants

Financial reporting via basic Sales Metric extracted from Sales & Marketing Funnels

Cultivated business relationships with both internal and external stakeholders

Managed company and clients expectations

Delegated administrative tasks to junior members of the team

Mentored Junior Sales Consultants by fostering ongoing training initiatives

Collaborated with Sales Leadership on sales forecasting in order to sustain short and long term development objective

Initiated Networking Campaigns amongst Internal & External Stakeholders

Established strategies to enhance customer satisfaction

Inspired Junior Sales Members to exceed clients expectations

Business Development Consultant

Dec 2020 – Feb 2019

Conducted Market research of Industry trends

Prospecting, qualifying and securing business opportunities

Arranged Sales presentations and constructing proposals with prospective clients

Negotiated Sales contracts

Maintained a pipeline of all sales administrative tasks

Achieved all prospecting, cold calling, appointment setting and sales closing quota’s for each sales quarter

Collaborated with Sales Management to secure, retain and expound revenue

Career Highlights

Promoted to Business Development Executive in 3 months as a result of contributing to the month on month sales budget & Achieved month on month prospecting, cold calling, appointment setting and sales acquisition quota’s

Reason for leaving: Unable to sustain living expenses due to income being commission based only

Reference: Lucky Magabholo

Designation: Sales Manager

Tel No: +27-68-290-**** /+27-72-487-****

Discovery Insure

Junior Agile Software Project Coordinator

Feb 2019 – Dec 2018

Coordinated the Software Maintenance Stream

Collaborated with the DEVS Ops Team during daily Stand Up meetings, Scrum Meetings Following each Sprint Cycle in order to priorities business requirements

Engaged with Business Analysts, Products Owners to mitigate product and project risks

Management of UAT team and Handover Process to Business Owners

Fostered ongoing support of UAT Testers during the QA Testing Cycles

Jun 2017 – Jan 2019

Software Test Analyst

Analysis and Extraction of Business Requirements Documented in the PDP & BAR artifacts

Formulation of Test Plans, Test Designs, Test Case & Use Case Pack

Updated Functional, Integration & Regression Test Packs

Performance, Static & Sanity Testing of Daily fixes and Patches

Career Highlights

Promoted to Agile Software Project Coordinator

Reason for leaving: FTC ended following the launch of the Business Insurance Product known as Discovery Business Insure

Reference: Adrian Chester

Designation: Senior Project Manager

Tel No: +27-11-912-****

Email Address:**.*******@******.**.**

Guardrisk Insurance Company

Product Marketing Manager

Jan 2016 Apr 2017

Facilitate improved service, retention and growth of income in accordance with agreed business parameters

Procurement of Marketing Content

Advocated Brand Awareness through self constructed surveys

Constructed parameters for Product Pricing with the Actuarial team

Channel Management & Product Service Management

Achieved over $120 000 in Sales in each Fiscal quarter from inception of employment to present

Directed Regional Retail Marketing Campaigns

Guided a team of Administrators to deliver all KPI’S timeously

Surpassed all revenue objectives for the fiscal year

Governed the Financial Reporting Process

Collaborative efforts made by partnering with other Vendors

Embraced innovative ideas in Product Enhancement via self constructed Loyalty Programs and forming joint ventures

Reason for Leaving: Loss of Revenue due to restructure of the Carsure Division

Reference: Lynn Dietrichsen

Designation: Marketing Manger

Tel No: +27-11-669-****

Email: ****.***********@*********.**.**

Reef Insurance Consultants

Insurance Portfolio Consultant

Jun 2015 – Dec 2015

Conducted in depth Risk Assessments on all new and existing Insurance Risks

Gathered, Processed and issued all New Business Documentation

Attended to all Sales, Underwriting Claims and Renewal queries related to my Portfolio

Preparation of Renewal documentation, negotiated Post Renewal Terms

Administered and Monitored a Underwriting Budget of R 1.8M PA

Administered new claims

Handled Complaints and Queries

Assisted with the investigation of 3rd Party and Recovery Insurance Claims

Liaised with various internal and External stakeholders such as Insurance Investigators, Suveyors, Motor Assessors, Panelbeaters

Reason for Leaving: My Portfolio was cancelled due my Brokers High Claims Ratio

Reference: Carla Paizes

Designation: General Manager

Tel No: 011-***-****

Business Advisory Services

Lead Generation Representative

Feb 2015 – Apr 2015

Prospecting of New Business Leads

Conduct Market research of Industry trends

Prospecting, qualifying and securing business opportunities

Arranging Sales presentations and constructing proposals with prospective clients

Negotiate Sales contracts

Maintain a pipeline of all sales administrative tasks via in house CRM system

Old Mutual Insurance Company

Broker Service Consultant

Sept 2013 – Nov 2013

Gathered and preparation of new business documentation

Formulated quotes based on underwriting guidelines

New business rate negotiation discussions

Arranged risk assessments relating to each new and business risk

Portfolio Consultant

Dec 2013 – Apr 2014

Seeked New Business opportunities

Managed the budgets for a portfolio of 28 Insurance Brokers based on Underwriting profit yielded and claims procured

Reported on Portfolio’s performance on a monthly basis, during Sales meetings

Held New Business, Midterm and Annual Renewal negotiations discussions

Conducted daily broker engagements regarding Claims, Underwriting, Reinsurance, Finance and Ad-Hoc queries and complaint

Portfolio Manager

May 2014 Dec 2014

Sourced New Business opportunities

Managed the budgets for a portfolio of 28 Insurance Brokers based on Underwriting profit yielded and claims procured

Reported on Portfolio’s performance on a monthly basis, during Sales meetings

Held New Business, Midterm and Annual Renewal negotiations discussions

Conducted daily broker engagements regarding Claims, Underwriting, Reinsurance, Finance and Ad-Hoc queries and complaint

Career Highlights

Promoted from Broker Service Consultant to Portfolio Consultant. Then seconded to the role as Portfolio Manager

Reason for Leaving: Relocated with Fiancé to KZN (Pietermaritzburg

Reference: Thamsanqa Mxaba

Designation: Senior Business Development Manager

Tel No: +27-11-390-****

Hollard Insurance Company

Senior Commercial Insurance Underwriter

Oct 2012 – Aug 2013

Processing and issuing of New Business policies

Processing Amendments and Endorsements of cover

Preparation of Reinsurance documentation

Handle all Credit Control queries

Arranged risk assessments for all new pending and existing risks on cover

Reason for Leaving: Better career prospects offered at Old Mutual Insurance Company

Reference: Thamsanqa Mxaba

Designation: Commercial Underwriting Manager

Tel No: +27-11-315-****

CIB Insurance Administrators

Senior Commercial Insurance Underwriter

Mar 2010 – Aug 2012

Managed a Portfolio of 15 Brokers

Sourcing New business opportunities via Brokers, insurers

Rate Negotiations on New Business, Midterm, Pre and Post Renewal phases

Overseeing the entire sales phase from prospecting to issuing of new business phases

Assessment of Risk Surveys and issuing Risk Requirements to Brokers

Maintenance of Risk Management Strategies in terms of issuing Corrective measures to manage the risk effectively

Business Retention Strategies administered via rate negotiations

Conducted Broker Engagements to finalize Renewal Terms

Assisted Engineering Insurance Team with Rating & Renewal terms

Junior Commercial Insurance Underwriter

Jul 2007 – Feb 2009

Sourcing New business opportunities via brokers, insurers

Processing of policy Amendments, New Business Documentation

Preparation of Renewal Terms

Handle all Underwriting queries related to Brokers

Career Highlights

Promoted from Junior to Senior Commercial Insurance Underwriter

Reason for Leaving: Better career prospects offered at Hollard Insurance Company

Reference: Karin Janse Van Rensburg

Designation: Commercial Underwriting Manager

Tel No: +27-11-455-****

Nationwide Airlines

Cabin Attendant

Aug 2005 Dec 2006

Full Function Cabin Crew Duties, such as Passenger Safety & Service

Licensed under Boeing 737 -200, Boeing 737-500, Boeing 727-400

Ground Crew Attendant

Jan 2006 – Feb 2008

Assisted with the Arrival of Passengers from disembarkment to baggage collection from the aircraft

Directed the Checking in of Passengers from Departures to Push Back

Managed the Baggage Services Counter

Reason for Leaving: Airline Liquidated in 2008

Reference: Denise Muller

Designation: Cabin Services Manager

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