Customer Service Sales Analyst

KEHINDE

ALFRED,B.Sc.

Competent and dynamic personnel with proven work experience in sales analysis, sales development, and teaching with excellent marketing skills. Highly skilled in analyzing sales reports and marketing activities to develop effective sales and marketing plans for business growth. Pragmatic individual with a penchant for excellence and an innovative approach to work while driving business growth with strong sales and marketing skills. Motivated and goal-driven with competence in driving customer acquisition and business advancement through solid customer service and sales strategies. Solution-oriented and dedicated to going customer satisfaction through customer service strategies with interpersonal skills. CORE COMPETENCIES

EDUCATION

EMPLOYMENT HISTORY

***************@*****.*** Yaba, Lagos State. +234 90 3560 2876 B.Sc. – Psychology

Olabisi Onabanjo University.

2017.

Senior School Certificate

Herbert Macaulay Girls’ High Sch.

2012.

SALES MGT ADMINISTRATION BUSINESS MARKETING CUSTOMER SERVICE PROJECT MGT Direct Sales Agent/Sales Analyst (Jun. 2019 – Jun. 2021). Page International Financials Services Limited. Ikoyi, Lagos State. PROFESSIONAL SUMMARY

Psychology

Sales Analysis

Direct Sales Techniques

Customer Service Mgt.

Client Acquisition Mgt.

Marketing Communication

Business Development

Personnel Management

Project Management

Office Administration

Database Management

Relationship Management

• Decreased churn rate by 45% and improved customer service by 26%.

• Processed transactions (loan applications, repayments, and withdrawals).

• Collected and accurately analyzed data from sales reports and activities.

• Evaluated and predicted sales trends for sound marketing/sales planning.

• Prepared and presented accurate sales reports based on sales data analyses.

• Managed customers’ databases and resolved customers’ requests and issues.

• Executed client acquisition strategies that generated a 23%+ sales increase. Customer Service Management (2019).

Institute of Customer Service of Nigeria.

TRAINING/CERTIFICATIONS

Management Strategies for People and Resources (2018). YALI Network.

TECHNICAL SKILLS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Teacher (May 2017 – Apr. 2018).

Obiaza Mixed Secondary School, Ubiaja, Edo State.

• Provided planned objectives and instruction for struggling students.

• Employed educational content, including notes, tests, and assignments.

• Prepared materials for lessons, assignments, and classroom assessments.

• Evaluated and graded student performance to identify knowledge gaps.

• Reviewed class materials and assisted students’ academic growth process.

• Evaluated students’ progress while adjusting class instructional strategies.

• Employed strategies that improved performance in external exams by 29%. Basics of Public-Private Partnerships (2018).

YALI Network.

Strengthening Public Sector Service (2018).

YALI Network.

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PROFICIENCY

PROFESSIONAL SKILLS

• Proficient in the Microsoft suite of products.

• An outstanding ability to multitask in a fast-paced environment.

• Ability to establish and implement long range plans working within budget.

• Outstanding knowledge of supervisory and managerial techniques and principles.

• Amazing ability to understand and work with complex relationships.

• Proficient in accurately analyzing information, situations, and procedures to define problems and formulate conclusions.

Problem-Solving

Cost-Effectiveness

Attention to Detail

Vision & Innovation

Change Management

Commercial Acumen

Entrepreneurial Spirit

Motivation & Mentoring

Productivity & Proactivity

Leadership & Communication

Strategic Planning & Thinking

Decision Making & Flexibility

Interpersonal, Organizational

Proactivity & Collaboration

Accountability, Multi-tasking

Graduate (2019).

Institute of Customer Service of Nigeria.

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