SAMERY RUITERS

***** ********* **** ******,*********, Bloemfontein ·Cell:071-***-****,

Married, 3 Children, Languages: English and Afrikaans, Matriculated 1999.

Email :adp9ug@r.postjobfree.com LinkedIn Profile · Sam Ruiters My career objectives: To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self -development and help me achieve personal as well as organization goals.

To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.

To work hard with full determination and dedication to achieve organizational as well as personal goals.

To obtain a position of responsibilities that utilizes my skills and experience and keen to work in an environment where I can enrich my knowledge.

WORK EXPERIENCE

GRAIN SA (FARMER DEVELOPMENT DEPARTMENT)

TRAINING ADMINISTRATOR/CO-ORDINATOR

DATES FROM: 18 FEBRUARY 2013 -31 DECEMBER 2020

SALARY:R310 000.00 PER ANNUM (NET:R16000.00)

Weekly training (10 -15 trainers)

Order training manuals at printers in 2 weeks in advance

2

Order stationary from Walton’s for training

Administration in advance only

Print and prepare all training files (Attendance Registers, Information sheets, Practical and

Theoretical Evaluations, Training Report

templates

Learner feedback) Cd and training (Introduction

to Maize presentation slides)

Complete training info sheet (14 -18 Feb 2019,

Introduction to Maize, Trainer: Timon Filter,

Declan’s B&B, Mzanzi Caterers, SilverRose

printers, RAM couriers etc. for each training

course per programme.

Book courier collections

Complete Ram waybills with reference and

Trainers addresses etc.

Print addresses and mark all on training

material for different trainers

Update courier waybills according to training

programme (trainers) when training material left

the office

Request venue and catering information from

regional offices

Book accommodation for trainers

Request quotations for catering from regional

offices

Approve Catering Quotations

Send accommodation details for trainers and

regional offices via email, sms and WhatsApp

Update all information on training information

sheet

Training Web Reporting

Check all training web reporting on Training

Event daily on the progress on training, daily

attendance and training daily report.

On completion of training:

Trainers courier training files and remaining

manuals back to Grain SA office. (Sam Ruiters)

Check that all information is completed in file

(Indemnity forms, Attendance registers

signatures, Information Sheets, check Theory

Evaluations and Practical evaluations (marked

3

per learner percentage) Learner feedback and

Trainers Report

Check cd: All the above mentioned information

must be on the cd.

Web Reporting (Training)

Check web reporting on training (Introduction to Maize,) etc.

Event report details (learner feedback and

trainer report

Daily attendance

Uploaded document: daily attendance, information sheet

Daily report

Training photo’s

After all information has been checked a checked document uploaded to marked training as

completed and signed report off on website

Training certificates:

Verify and check spelling of all attendee’s

Upload information sheet on the system

Print certificate accordingly competent,

attendance only

Laminate all certificates

Print information sheet and daily Attendance

(marked number of competent and Attendance only

on information sheet)

Kept record of certificate information in file

(for future enquiries)

Print regional addresses and book courier to

collection parcel

Courier all certificates to regional offices

Update certificate spreadsheet (course number,

training name, regional office, waybill number

and date sent)

Training invoices:

Submit all Trainers invoices, catering invoices, guesthouse invoices, training manuals invoices

to training manager to approved and courier

invoice to Grain SA Pretoria finance department

for payment

Finance department sent all prove of payment

Email all proof of payment are send to all

guesthouses and caterers as received from

finance department, and only by request to

trainers

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Update training budget as proof of payment

received from finance department

Compile training reports quarterly for the

different Trust Reports (Maize Trust, OPOT,

Winter Cereal Trust, Agri SETA)

Grain SA School Programme Visits

Order School Programmes Visits Stationery at

Waltons

Print and prepare all School Visits file

documents (Front pages, School Information

sheet, kilometer log sheet, Telephone log

sheets, Teachers Feedback, Learner Feedback and

School Visit Report)

Re-write DVD and print of DVD labels on school

visit DVD presentation for the term.

Book accommodation for some school facilitator

in provinces.

Book courier for collection of school programme

files

Update school programme after courier collected

files

School’s programme website reporting

(15 School Facilitators)

Facilitators have to create school visit

event on website

Check on the progress on school visits

reports daily

Check teacher and learner feedback

Check photos of learner and schools

Check kilometer log sheets

Check number of grade 10 and grade 12 numbers

of learners attended

After completion of school visit programme by

School Facilitators:

Facilitator courier school visit files to

Grain SA farmer Development Office.

School file administration file:

Check school information sheet completed for

each school

Check school stamp appear on school visit

form

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Check Learners feedback

Check Teachers feedback

Facilitator School visit report

Check Kilometer log sheet

School’s programme website reporting:

Facilitators have to create school visit

event on website

Check on the progress on school visits

reports daily

Check teacher and learner feedback

Check photos of learner and schools

Check number of grade 10 and grade 12 numbers

of learners attended

After all information has been checked a

checked document uploaded to marked training

as completed and signed report off on website

Submit all school facilitators invoices for

approval, day fee, kilometers, airtime slips,

guesthouses for approval

Compile school visit report and budget reporting

after each school visit term. (Maize Trust all

provinces and WCT – Western Cape only)

Training Administrator Summary:

Training Manager email training programme in January for the year of training request by Farmers in all different Provinces (Free State, North West, Northern Cape, Kwazulu Natal, Mpumalanga, Eastern Cape and

Western Cape. Farmer Development was Accredited for 21 different training courses with Agri-SETA. Worked with 15 Trainers, 8 Regional Offices, 15 Schools

Facilitators

When I was appointed at Grain SA Farmer Development Department (Bloemfontein) in 2013 as Training

Administrator I managed to administrate and

coordinated 8 -15 different training courses per

week. 120 training courses for financial year 2013- 2014. The following year double the training courses 2017-2018 I successfully administrated and co-

ordinated 510 training courses.

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REASON FOR LEAVING:BLOEMFONTEIN OFFICE CLOSED

/RETRENCED

COMPANY: SERVICE SETA (SECTOR EDUCATION AND TRAINING AUTHORIY)

JOB TITLE: PROVINCIAL OFFICER

DURATION: 1 NOVEMBER 2008 – 15 FEBRUARY 2013

SALARY: R200 000.00 P.A (NETTO: R10 500.00)

RESPONSIBLE FOR THE FOLLOW INDUSTRIES IN FREE STATE REGION:

National postal activities, mail and courier,

real estate activities, property management,

auctioneers, labor recruitment, ladies

hairdressing, beauty treatment, health and skin

care

Facilitate and present briefing session once a

month with stakeholders.

Sending out invitations to specific industry to

attend workshop pertaining their industry

example (real estate nqf6 qualification.

Follow up telephonically on RSVP with industry

stakeholders

Prepare training room according to activity

specifications

Receive regional activity request from head

office and bookings/rsvp’s from stakeholders in

order to confirm final arrangements with

regional secretary.

Prepare attendance registers for all sic code

activities and ensure that register is send to

relevant chamber with event report.

Coordinate all activities pertaining to your

industrial /allocation to ensure the smooth

running thereof and act as hostess as well as

networking with attendee’s.

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Ensure that all logistical arrangements run

smoothly on the day of the event.

Build a good relationship with chamber/head

office staff to ensure communication.

Tracking, capturing, filling and copying of

WSP’s, ATR’s & SME” s claim forms

To maintain an updated iso implemented and

structured filling system and register on all

wsp’s and atr’s &sme’s claim forms.

Marketing of wsp”s and atr’s & sme’s claim forms

Liaise with levies and grants department

Understanding of wsp format and the completion

criteria

To capture, file, copy and administrate all

learnership applications.

Four party agreements: to sign, capture, file,

copy, facilitate and administrate all

learnership applications submitted.

Submit all learnership contracts to regional

manager for quality assurance.

PR/marketing and stock level control

To market all training and workshops.

Continuous interaction and follow up with

stakeholders relating to all queries.

Turn -around time to queries:24 hours

Liaise with chambers re: national industry

meetings, provincial council meetings, industry

board meetings and any other relevant meetings.

Coordinate, attend and minute all industry board meetings and any other meeting if required.

Ensure that attendance register is compliant and send original and submitted as such to finance

department with a copy forwarded to the relevant

department.

Population of industry board as per chamber

requirements.

To maintain, capture and ensure regular

validation of regional database of stakeholders

verified against national database to ensure

updated database.

Assist in financial audits

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Relieving of switchboard ensuring that reception area is manned during relieving as per roster.

Logging and resolving of all customer queries,

complaints and compliments.

Ensure all invitation are send out upon receipt

of communication re activity booked.

Ensure compliance and adherence to regional

policies and procedures and all service seta

policies and procedures.

Assessor and moderator training contact person

for the free state.

Skills development facilitator training contact

person for free state

Send out invitation to all industry stakeholders to attend SDF training

Follow up on rsvp registration and applications

Check and quality assurance on SDF applications.

Courier all SDF applications to levies and

grants department at head office.

Compile attendance registers and training

material information

Prepare training room and set up tables with

water and training packs

Assist assessor and moderation to register on

service seta website

Artisan project administrator and liaison person for free state. One of the Trade Test Centre in

Bloemfontein were not accredited and all

learners from 2005-2013 had to redo their trade

test tested.

Contacted all artisan learners telephonically

Explained the process and trade test application

Received trade test application back and verify

information

Update artisan spreadsheet and submit all

application to regional manager to quality

assurance.

Courier trade test application to service seta

artisan department at head office.

Liaison person for FET colleges concerning

registration of hairdressing learners in the

free state region.

9

All learners had to visit the Service Seta

office to register when starting with

hairdressing qualification

Check all hairdressing application agreements

(1st year, 2nd year and 3rd year registrations

Trade test liaison person for free state for

hairdressing (section 13 and section 28

Check that all trade application met qualifying

criteria

Courier hairdressing trade test application to

artisan department head office

Inform hairdressing learners when trade test

examination will be, date, time and all

requirements needed to do hairdressing trade

test

Accompany hairdressing assessor and moderators

from head office and department of Labour to

Trade Test Centre on the day of trade test

examination

Assist regional manager with site visits for

Accreditation for training providers process.

Market roadshows by sending roadshow invitations stakeholders

Follow up on rsvp

Prepare roadshow information packs

Prepare attendance registers

Prepare name tags as per registration forms

Hostess at registration table

Compile a report on roadshow for specific

chambers

Compile monthly customer report for submission

to regional secretary – deadline 3rd of relevant

month.

Submit monthly report to regional manager –

deadline 2nd relevant month.

REASON FOR LEAVING: NO CAREER GROWTH AND BETTER

PROSPECTS

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COMPANY: ABSA BANK

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE

DURATION: 1 AUGUST 2005 – 30 OCTOBER 200

REASON FOR LEAVING: BETTER PROSPECTS

SALARY:(R94 000.00 P.A (NETTO: R4200.00)

Appointed as Customer Service Clerk on a

Contract basis 3 day per week and every Saturday

Assist clients with bank statements for the

first month

Issue new bank cards, set Atm withdraw limits,

link accounts

Register clients for notify me app

Register clients for cellphone banking and

internet bank

Load stop orders, cancel debit orders

Assist client with funeral plans in completing

application form and supporting documents

Explain the benefits on funeral policies

Assist client with funeral claim and check that

all supporting documents accompany the claim

(death certificate, burial order, deceased

stamped id copy, beneficiary id, Banking

details) etc.

Market new bank products (savings, mega u

savings account, investment accounts, personal

loans, cheque account, club accounts) etc.

Update new addresses, contact numbers on clients profiles.

January 2006, I was approached to help out on a

permanent contract and apply for the position

which I was appointed permanent position at ABSA

Self Service Centre.

Open new accounts for clients (savings,

investment accounts, cheque accounts.

Using new bank cards (lost, stolen and damage

cards)

November 2006, ABSA Self Service Centre branch

closed and I had to apply for a Customer Service

position at ABSA Nelson Mandela Branch.

I was appointed with new responsibilities added

to my job responsibilities

11

Cheque book library custodian

Order new cheque book

Changes on cheque book information

Contact clients to collect new cheque books

Draw cheque book listing on cheese book changes

Credit card branch custodian

Contact clients to collect credit cards

Set limits (ATM, transfer, point of sales)

Link credit card with other accounts on client’s profile

Handling all credit card enquiries

Order new credit cards (after credit cards

stolen or lost)

Handling all customer complaints on ATM retained bank cards, log complaint to ABSA complaints

department

Follow up on progress on case and give feedback

on outcomes of the complaint.

Supervise 2 customer service representatives and trained 2 interns

Educate customers on banks procedures, security

requirements

Identify sales leads and cross selling

opportunities by talking to the customers to

understand their needs and requirements.

Verify the customer’s identity according to

procedures prior to proceeding with inquiry or

transaction. Identify potential fraudulent

transactions and report to management.

Adhere to legislation and regulatory requirement as applicable of CASA, FICA, national credit act

(NCA)

REASON FOR LEAVING:NO CAREER GROWTH AND BETTER

PROSPECTS

12

QUALIFICATION:

JANUARY 2021 – CURRENT: MILPARK EDUCATION PTY LTD

NATIONAL DIPLOMA HUMAN RESOURCE MANAGEMENT

STUDENT NUMBER: MI0310613

I’m currently busy with my Human Resource Management National Diploma.

I successfully completed and competent in the following subjects:

Management

Skills Development Facilitator

Administration

Legal Framework

Human Resource Management

Currently: Module Team Dynamics which will be completed by end of 25 April 2022

Communications

Labour Relations

Education and Training Skills Development

Short term future qualification plan: Assessor and Moderator Qualification

Long Term Future qualification plans: Register for Human Resource Bachelor’s Degree and Master Degree in Human Resource Management

Currently at Ivano’s Driving School for Drivers license lessons.

Courses completed over 2010 - 2014

I completed a few training courses: Business Communications NQF 4 at KLM, Office Communications at Boston City Campus, Time Management Course, Professional and Business

Relationships. Secretary guide to minutes and meetings. Microsoft Word, Microsoft Powerpoint and Basic Microsoft Excel, Basic Pastel, Outlook. Teams and Zoom meetings, Oracle System, Workplace Plans, WSP

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MATRICULATED (GRADE 12)

HEATHERDALE SENIOR SECONDARY SCHOOL

BLOEMFONTEIN

YEAR: 1995 – 1999

SUBJECTS: AFRIKAANS, ENGLISH, ACCOUNTING, BIOLOGY, BUSINESS ECONOMICS, TYPING

SKILLS

Strong Administration Skills

Strong organizing skills

Writing Proficiency

Language Proficiency

Flexible and Versatile

Confident

Reliable and Trustworthy

Filling and organizing

Time Management

Self - discipline

Customer Care

Telephone Etiquette

Attentive listener

Organizer of messages

Writing proficiency

Language Proficiency

Telephone ethics

Customer Care

Communication and liaison

ACTIVITIES

My passion would be training and development department and Administration Department in Human Resource Management. Since I started working at Service SETA I have learnt a lot about Education and Training and worked closely with learners after completed their grade 12 and started with the hairdressing qualification. It was a great journey with the learners I walked with from the beginning till they completed their qualification and successfully completed their Trade Test. I was appointed at Grain SA as Training Administrator to administrate and co- ordinate training on a weekly basis across all provinces in the Farmer Development in Agriculture Sector. I started to co - ordinate 120 training courses when started in 2013 at the 14

company. In 2019 I manage to co- ordinated 520 training across all provinces for the financial year.

REFENCES:

Name Jane Mc Pherson / Willie Kotze

Position Held Farmer Development Manager /Training Manager Contact number 082-***-**** / 082-***-****

email: adp9ug@r.postjobfree.com

Name Lisa Robinson

Position Held Service SETA (Regional Manager)

Contact number 051-***-****

082-***-****

Name Mary Gaba

Position Branch Manager (ABSA)

Contact Number 051-***-****

083-***-****

Name Wayne Cecilie

Position Held Head of Religion

Contact number 076-***-****

Contact this candidate