Development Facilitator Learnership
Resume:
SAMERY RUITERS
***** ********* **** ******,*********, Bloemfontein ·Cell:071-***-****,
Married, 3 Children, Languages: English and Afrikaans, Matriculated 1999.
Email :**********@*****.*** LinkedIn Profile · Sam Ruiters My career objectives: To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self -development and help me achieve personal as well as organization goals.
To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.
To work hard with full determination and dedication to achieve organizational as well as personal goals.
To obtain a position of responsibilities that utilizes my skills and experience and keen to work in an environment where I can enrich my knowledge.
WORK EXPERIENCE
GRAIN SA (FARMER DEVELOPMENT DEPARTMENT)
TRAINING ADMINISTRATOR/CO-ORDINATOR
DATES FROM: 18 FEBRUARY 2013 -31 DECEMBER 2020
SALARY:R310 000.00 PER ANNUM (NET:R16000.00)
Weekly training (10 -15 trainers)
Order training manuals at printers in 2 weeks in advance
2
Order stationary from Walton’s for training
Administration in advance only
Print and prepare all training files (Attendance Registers, Information sheets, Practical and
Theoretical Evaluations, Training Report
templates
Learner feedback) Cd and training (Introduction
to Maize presentation slides)
Complete training info sheet (14 -18 Feb 2019,
Introduction to Maize, Trainer: Timon Filter,
Declan’s B&B, Mzanzi Caterers, SilverRose
printers, RAM couriers etc. for each training
course per programme.
Book courier collections
Complete Ram waybills with reference and
Trainers addresses etc.
Print addresses and mark all on training
material for different trainers
Update courier waybills according to training
programme (trainers) when training material left
the office
Request venue and catering information from
regional offices
Book accommodation for trainers
Request quotations for catering from regional
offices
Approve Catering Quotations
Send accommodation details for trainers and
regional offices via email, sms and WhatsApp
Update all information on training information
sheet
Training Web Reporting
Check all training web reporting on Training
Event daily on the progress on training, daily
attendance and training daily report.
On completion of training:
Trainers courier training files and remaining
manuals back to Grain SA office. (Sam Ruiters)
Check that all information is completed in file
(Indemnity forms, Attendance registers
signatures, Information Sheets, check Theory
Evaluations and Practical evaluations (marked
3
per learner percentage) Learner feedback and
Trainers Report
Check cd: All the above mentioned information
must be on the cd.
Web Reporting (Training)
Check web reporting on training (Introduction to Maize,) etc.
Event report details (learner feedback and
trainer report
Daily attendance
Uploaded document: daily attendance, information sheet
Daily report
Training photo’s
After all information has been checked a checked document uploaded to marked training as
completed and signed report off on website
Training certificates:
Verify and check spelling of all attendee’s
Upload information sheet on the system
Print certificate accordingly competent,
attendance only
Laminate all certificates
Print information sheet and daily Attendance
(marked number of competent and Attendance only
on information sheet)
Kept record of certificate information in file
(for future enquiries)
Print regional addresses and book courier to
collection parcel
Courier all certificates to regional offices
Update certificate spreadsheet (course number,
training name, regional office, waybill number
and date sent)
Training invoices:
Submit all Trainers invoices, catering invoices, guesthouse invoices, training manuals invoices
to training manager to approved and courier
invoice to Grain SA Pretoria finance department
for payment
Finance department sent all prove of payment
Email all proof of payment are send to all
guesthouses and caterers as received from
finance department, and only by request to
trainers
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Update training budget as proof of payment
received from finance department
Compile training reports quarterly for the
different Trust Reports (Maize Trust, OPOT,
Winter Cereal Trust, Agri SETA)
Grain SA School Programme Visits
Order School Programmes Visits Stationery at
Waltons
Print and prepare all School Visits file
documents (Front pages, School Information
sheet, kilometer log sheet, Telephone log
sheets, Teachers Feedback, Learner Feedback and
School Visit Report)
Re-write DVD and print of DVD labels on school
visit DVD presentation for the term.
Book accommodation for some school facilitator
in provinces.
Book courier for collection of school programme
files
Update school programme after courier collected
files
School’s programme website reporting
(15 School Facilitators)
Facilitators have to create school visit
event on website
Check on the progress on school visits
reports daily
Check teacher and learner feedback
Check photos of learner and schools
Check kilometer log sheets
Check number of grade 10 and grade 12 numbers
of learners attended
After completion of school visit programme by
School Facilitators:
Facilitator courier school visit files to
Grain SA farmer Development Office.
School file administration file:
Check school information sheet completed for
each school
Check school stamp appear on school visit
form
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Check Learners feedback
Check Teachers feedback
Facilitator School visit report
Check Kilometer log sheet
School’s programme website reporting:
Facilitators have to create school visit
event on website
Check on the progress on school visits
reports daily
Check teacher and learner feedback
Check photos of learner and schools
Check number of grade 10 and grade 12 numbers
of learners attended
After all information has been checked a
checked document uploaded to marked training
as completed and signed report off on website
Submit all school facilitators invoices for
approval, day fee, kilometers, airtime slips,
guesthouses for approval
Compile school visit report and budget reporting
after each school visit term. (Maize Trust all
provinces and WCT – Western Cape only)
Training Administrator Summary:
Training Manager email training programme in January for the year of training request by Farmers in all different Provinces (Free State, North West, Northern Cape, Kwazulu Natal, Mpumalanga, Eastern Cape and
Western Cape. Farmer Development was Accredited for 21 different training courses with Agri-SETA. Worked with 15 Trainers, 8 Regional Offices, 15 Schools
Facilitators
When I was appointed at Grain SA Farmer Development Department (Bloemfontein) in 2013 as Training
Administrator I managed to administrate and
coordinated 8 -15 different training courses per
week. 120 training courses for financial year 2013- 2014. The following year double the training courses 2017-2018 I successfully administrated and co-
ordinated 510 training courses.
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REASON FOR LEAVING:BLOEMFONTEIN OFFICE CLOSED
/RETRENCED
COMPANY: SERVICE SETA (SECTOR EDUCATION AND TRAINING AUTHORIY)
JOB TITLE: PROVINCIAL OFFICER
DURATION: 1 NOVEMBER 2008 – 15 FEBRUARY 2013
SALARY: R200 000.00 P.A (NETTO: R10 500.00)
RESPONSIBLE FOR THE FOLLOW INDUSTRIES IN FREE STATE REGION:
National postal activities, mail and courier,
real estate activities, property management,
auctioneers, labor recruitment, ladies
hairdressing, beauty treatment, health and skin
care
Facilitate and present briefing session once a
month with stakeholders.
Sending out invitations to specific industry to
attend workshop pertaining their industry
example (real estate nqf6 qualification.
Follow up telephonically on RSVP with industry
stakeholders
Prepare training room according to activity
specifications
Receive regional activity request from head
office and bookings/rsvp’s from stakeholders in
order to confirm final arrangements with
regional secretary.
Prepare attendance registers for all sic code
activities and ensure that register is send to
relevant chamber with event report.
Coordinate all activities pertaining to your
industrial /allocation to ensure the smooth
running thereof and act as hostess as well as
networking with attendee’s.
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Ensure that all logistical arrangements run
smoothly on the day of the event.
Build a good relationship with chamber/head
office staff to ensure communication.
Tracking, capturing, filling and copying of
WSP’s, ATR’s & SME” s claim forms
To maintain an updated iso implemented and
structured filling system and register on all
wsp’s and atr’s &sme’s claim forms.
Marketing of wsp”s and atr’s & sme’s claim forms
Liaise with levies and grants department
Understanding of wsp format and the completion
criteria
To capture, file, copy and administrate all
learnership applications.
Four party agreements: to sign, capture, file,
copy, facilitate and administrate all
learnership applications submitted.
Submit all learnership contracts to regional
manager for quality assurance.
PR/marketing and stock level control
To market all training and workshops.
Continuous interaction and follow up with
stakeholders relating to all queries.
Turn -around time to queries:24 hours
Liaise with chambers re: national industry
meetings, provincial council meetings, industry
board meetings and any other relevant meetings.
Coordinate, attend and minute all industry board meetings and any other meeting if required.
Ensure that attendance register is compliant and send original and submitted as such to finance
department with a copy forwarded to the relevant
department.
Population of industry board as per chamber
requirements.
To maintain, capture and ensure regular
validation of regional database of stakeholders
verified against national database to ensure
updated database.
Assist in financial audits
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Relieving of switchboard ensuring that reception area is manned during relieving as per roster.
Logging and resolving of all customer queries,
complaints and compliments.
Ensure all invitation are send out upon receipt
of communication re activity booked.
Ensure compliance and adherence to regional
policies and procedures and all service seta
policies and procedures.
Assessor and moderator training contact person
for the free state.
Skills development facilitator training contact
person for free state
Send out invitation to all industry stakeholders to attend SDF training
Follow up on rsvp registration and applications
Check and quality assurance on SDF applications.
Courier all SDF applications to levies and
grants department at head office.
Compile attendance registers and training
material information
Prepare training room and set up tables with
water and training packs
Assist assessor and moderation to register on
service seta website
Artisan project administrator and liaison person for free state. One of the Trade Test Centre in
Bloemfontein were not accredited and all
learners from 2005-2013 had to redo their trade
test tested.
Contacted all artisan learners telephonically
Explained the process and trade test application
Received trade test application back and verify
information
Update artisan spreadsheet and submit all
application to regional manager to quality
assurance.
Courier trade test application to service seta
artisan department at head office.
Liaison person for FET colleges concerning
registration of hairdressing learners in the
free state region.
9
All learners had to visit the Service Seta
office to register when starting with
hairdressing qualification
Check all hairdressing application agreements
(1st year, 2nd year and 3rd year registrations
Trade test liaison person for free state for
hairdressing (section 13 and section 28
Check that all trade application met qualifying
criteria
Courier hairdressing trade test application to
artisan department head office
Inform hairdressing learners when trade test
examination will be, date, time and all
requirements needed to do hairdressing trade
test
Accompany hairdressing assessor and moderators
from head office and department of Labour to
Trade Test Centre on the day of trade test
examination
Assist regional manager with site visits for
Accreditation for training providers process.
Market roadshows by sending roadshow invitations stakeholders
Follow up on rsvp
Prepare roadshow information packs
Prepare attendance registers
Prepare name tags as per registration forms
Hostess at registration table
Compile a report on roadshow for specific
chambers
Compile monthly customer report for submission
to regional secretary – deadline 3rd of relevant
month.
Submit monthly report to regional manager –
deadline 2nd relevant month.
REASON FOR LEAVING: NO CAREER GROWTH AND BETTER
PROSPECTS
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COMPANY: ABSA BANK
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE
DURATION: 1 AUGUST 2005 – 30 OCTOBER 200
REASON FOR LEAVING: BETTER PROSPECTS
SALARY:(R94 000.00 P.A (NETTO: R4200.00)
Appointed as Customer Service Clerk on a
Contract basis 3 day per week and every Saturday
Assist clients with bank statements for the
first month
Issue new bank cards, set Atm withdraw limits,
link accounts
Register clients for notify me app
Register clients for cellphone banking and
internet bank
Load stop orders, cancel debit orders
Assist client with funeral plans in completing
application form and supporting documents
Explain the benefits on funeral policies
Assist client with funeral claim and check that
all supporting documents accompany the claim
(death certificate, burial order, deceased
stamped id copy, beneficiary id, Banking
details) etc.
Market new bank products (savings, mega u
savings account, investment accounts, personal
loans, cheque account, club accounts) etc.
Update new addresses, contact numbers on clients profiles.
January 2006, I was approached to help out on a
permanent contract and apply for the position
which I was appointed permanent position at ABSA
Self Service Centre.
Open new accounts for clients (savings,
investment accounts, cheque accounts.
Using new bank cards (lost, stolen and damage
cards)
November 2006, ABSA Self Service Centre branch
closed and I had to apply for a Customer Service
position at ABSA Nelson Mandela Branch.
I was appointed with new responsibilities added
to my job responsibilities
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Cheque book library custodian
Order new cheque book
Changes on cheque book information
Contact clients to collect new cheque books
Draw cheque book listing on cheese book changes
Credit card branch custodian
Contact clients to collect credit cards
Set limits (ATM, transfer, point of sales)
Link credit card with other accounts on client’s profile
Handling all credit card enquiries
Order new credit cards (after credit cards
stolen or lost)
Handling all customer complaints on ATM retained bank cards, log complaint to ABSA complaints
department
Follow up on progress on case and give feedback
on outcomes of the complaint.
Supervise 2 customer service representatives and trained 2 interns
Educate customers on banks procedures, security
requirements
Identify sales leads and cross selling
opportunities by talking to the customers to
understand their needs and requirements.
Verify the customer’s identity according to
procedures prior to proceeding with inquiry or
transaction. Identify potential fraudulent
transactions and report to management.
Adhere to legislation and regulatory requirement as applicable of CASA, FICA, national credit act
(NCA)
REASON FOR LEAVING:NO CAREER GROWTH AND BETTER
PROSPECTS
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QUALIFICATION:
JANUARY 2021 – CURRENT: MILPARK EDUCATION PTY LTD
NATIONAL DIPLOMA HUMAN RESOURCE MANAGEMENT
STUDENT NUMBER: MI0310613
I’m currently busy with my Human Resource Management National Diploma.
I successfully completed and competent in the following subjects:
Management
Skills Development Facilitator
Administration
Legal Framework
Human Resource Management
Currently: Module Team Dynamics which will be completed by end of 25 April 2022
Communications
Labour Relations
Education and Training Skills Development
Short term future qualification plan: Assessor and Moderator Qualification
Long Term Future qualification plans: Register for Human Resource Bachelor’s Degree and Master Degree in Human Resource Management
Currently at Ivano’s Driving School for Drivers license lessons.
Courses completed over 2010 - 2014
I completed a few training courses: Business Communications NQF 4 at KLM, Office Communications at Boston City Campus, Time Management Course, Professional and Business
Relationships. Secretary guide to minutes and meetings. Microsoft Word, Microsoft Powerpoint and Basic Microsoft Excel, Basic Pastel, Outlook. Teams and Zoom meetings, Oracle System, Workplace Plans, WSP
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MATRICULATED (GRADE 12)
HEATHERDALE SENIOR SECONDARY SCHOOL
BLOEMFONTEIN
YEAR: 1995 – 1999
SUBJECTS: AFRIKAANS, ENGLISH, ACCOUNTING, BIOLOGY, BUSINESS ECONOMICS, TYPING
SKILLS
Strong Administration Skills
Strong organizing skills
Writing Proficiency
Language Proficiency
Flexible and Versatile
Confident
Reliable and Trustworthy
Filling and organizing
Time Management
Self - discipline
Customer Care
Telephone Etiquette
Attentive listener
Organizer of messages
Writing proficiency
Language Proficiency
Telephone ethics
Customer Care
Communication and liaison
ACTIVITIES
My passion would be training and development department and Administration Department in Human Resource Management. Since I started working at Service SETA I have learnt a lot about Education and Training and worked closely with learners after completed their grade 12 and started with the hairdressing qualification. It was a great journey with the learners I walked with from the beginning till they completed their qualification and successfully completed their Trade Test. I was appointed at Grain SA as Training Administrator to administrate and co- ordinate training on a weekly basis across all provinces in the Farmer Development in Agriculture Sector. I started to co - ordinate 120 training courses when started in 2013 at the 14
company. In 2019 I manage to co- ordinated 520 training across all provinces for the financial year.
REFENCES:
Name Jane Mc Pherson / Willie Kotze
Position Held Farmer Development Manager /Training Manager Contact number 082-***-**** / 082-***-****
email: ******@******.****
Name Lisa Robinson
Position Held Service SETA (Regional Manager)
Contact number 051-***-****
Name Mary Gaba
Position Branch Manager (ABSA)
Contact Number 051-***-****
Name Wayne Cecilie
Position Held Head of Religion
Contact number 076-***-****
Contact this candidate