Safety Officer Customer Service

Kirk Coft

604-***-**** adp9tt@r.postjobfree.com

Transportation Industry

Dispatcher/Supervisor/Safety Officer

PROFILE

An industrious transportation professional offering 25+ years of fleet logistics and warehousing experience. Possess a Class 1 license with a clean abstract coupled with extensive driving and safety operations experience and awards. Recently trained in Dispatching and Transportation Operations through the Automotive Training Centre. Graduated top of my class. Focused on meeting targets and schedules to promote customer relationships and retention.

WORK HISTORY

2017-04 - 2021-03 Qualified Class 1 Driver/Container Fleet/ P&D

Arnold Bros, Winnipeg, MB

Developed and nurtured lasting customer relationships by responding quickly to logistical and scheduling issues; always projected a professional image to reinforce company’s reputation.

Determined quickest and safest routes for delivery by using effective planning and organizational skills; adjusted routes to account for changing weather and traffic conditions; alerted customers if late delivery expected.

Conferred with dispatch to relay delays, receive routes, and adjust plans to meet targets.

Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Inspected vehicles before and after every trip and completed preventive maintenance checks and basic repairs including reefers and gensets.

Operated with safety and skill to avoid accidents and delays and complied with all DOT rules and regulations.

Documented mileage, deliveries, pickups, customer issues and damages.

2013-03 - 2016-12 Operations Supervisor

BNL Fluids, Cenovus Energy, Foster Creek, AB

Applied strong leadership talents and problem-solving skills while managing 15 oilfield trucks.

Maintained team efficiency through workflow organization and scheduling to meet daily demands; coached each team member to maintain deadlines.

Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Completed regular inspections and maintenance actions, as well as basic repairs to keep equipment operating at peak levels.

2006-01 - 2012-12 Owner/Operator (Lease Agreement)

Berry & Smith, Penticton, BC

Managed day-to-day business operations and established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.

Assessed financial reports and statements regularly to update processes and operations for greater profitability.

Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions, and respond to issues.

Maximized load safety by balancing, securing, and weighing products; dropped and hooked trailers and changed configuration of equipment when necessary.

1994-06 - 2012-01 Company Owner/Director of Operations

Triple 888 Trucking Ltd., Abbotsford, BC

(This was a family run operation with 44 grocery stores and 4 warehouses delivering produce from California for Jim Patterson Group, Buy-low Foods, Westcoast Produce. My fleet size 5 reefer trucks and 7 reefer trailers, 7 employees).

Directed management meetings to enhance collaboration and instill a company culture based on trust and group problem-solving.

Led strategic planning initiatives and kept employees engaged and focused on achieving company’s goals.

Streamlined records management systems improving timeliness of lease and contract renewals; negotiated rates with customers and vendors to create win-win solutions.

Supported regulatory compliance by overseeing all audits.

Managed purchasing, sales, marketing, and customer account operations to promote excellent customer service and increase customer loyalty.

Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices; addressed counterproductive behaviours quickly to prevent negative habit forming.

EDUCATION TRAINING

2021 Diploma: Dispatching and Transportation Operations

Automotive Training Center Institute - Surrey BC

2021 Certificate of Completion: Computer Upgrading

Automotive Training Center Institute - Surrey BC

Associates Degree in Business Management Studies (BMS)

Executive Development Services - Burnaby, BC

Manager & Supervisor Training Time Management Warehouse Logistics Back Room Management Accounting Mentorship

CERTIFICATIONS

Transportation of Dangerous Goods, WHMIS, H2S Alive, Emergency First Aid, CSTS-109 Construction, Confined Spaces, Fall Arrest, Powerline, Ground Disturbance, Fall Protection, Forklift, Raymond.

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