Call Center Customer Service
Resume:
CAREER OBJECTIVE:
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past.
experiences in a way that is mutually beneficial to both myself and my company and allow for future growth and advancement. To seek a challenging position where I can utilize my quantitative, analytical and learning capabilities to the optimum for the synergic development of the organization and self as individual.
Organization: SUBISU Cable Net Pvt. Ltd.
Tenure: March 2012 –March 2013
Designations: Call Center Executive
Responsibilities:
Building up a Good Image and Rapport
Meet personal/team qualitative and quantitative target.
Effectively and Timely Communication
Handle Different Customer
Make Calls and Follow-up
Maintain Good Telephone Etiquette
Advise on company information.
Suggest solutions when a product malfunction.
Utilize computer technology to handle high call volumes.
Compile reports on overall customer satisfaction.
Assist customers with any technical issues experience with any services.
Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
Management and resolve customer complaints.
Identify and escalate issues to supervisors.
Document all call information according to standard operating procedures.
Follow up customer calls where necessary.
Complete call logs and reports.
Manage large amounts of inbound and outbound calls in a timely manner.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Keep records of all conversations in our call center database in a comprehensible way.
Build sustainable relationships and engage customers by taking the extra mile.
PROFESSIONAL WORK EXPERIENCE:
Organization: SUBISU Cable Net Pvt. Ltd.
Tenure: October 2014– November 2016
Designations: Technical Support Supervisor
Responsibilities:
Be in-charge of running and managing the call center daily.
Set targets for all associates and assist in achieving the target.
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended.
Sound knowledge on all products, services, procedures and guidelines. Disseminate same to Mentor and associates.
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
Conduct regular review of all call center agent’s performance and organize training sessions for under performers.
Submit regular reports to HOD as per guidelines and seek new ideas and strategies to improve performance at the contact center.
Ensure that clients are kept happy and always satisfied by always providing prompt response and solutions to their challenges.
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members. – TL/HOD.
Conduct Meetings with associates as per the requirement.
Use the online helpdesk to respond to and allocate tasks as they are filed by staff members.
Developing and overseeing the installation of systems, which include software and hardware.
Developing user manuals, as well as policies, procedures, and safety protocols.
Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications.
Staying up to date with field advancements and ensuring the team receives refresher training as well.
PROFESSIONAL EXPERIENCES:
Organization: AMNCO SECURITY
Tenure: 20th March 2017 to 8th December 2020
Designations: Security supervisor cum CCTV OPERATOR
Responsibilities:
Excellent customer service skills.
Supervising security personnel.
Carrying out close supervision of on-site security personnel.
Scheduling the work and duties of individual security officers.
Immediately responding to any problems.
Providing leadership, guidance and support to security staff.
Writing clear reports and logs.
Operating CCTV cameras.
Checking and setting alarm systems.
Checking fire systems and fire equipment.
Completing reports of alarms, incidents, and complaints.
Ensuring the safety and security of guests and employees.
Ensuring the protection of property and assets.
Looking for lost items belonging to staff or members of the public.
Ensuring the safety and security of customers’ assets.
Professionally handling all sensitive and confidential information.
Carrying out physical inspections of people and bags.
Removing unauthorized people from a building.
Making sure property is protected from any criminal activity.
AREAS OF EXPERTISE
Patrolling
Access control
Customer service
Security supervision
Screening visitors
Vehicle patrols
Building management
PROFESSIONAL EXPERIENCES:
Organization: Al tawfeeq & partner’s contracting
Tenure: 10th December 2020 to Present
Designations: Receptionist cum Admin Assistant
Responsibilities:
Greeting visitors and handling enquiries
Answering the telephone promptly and courteously
Responding to emails
Organizing incoming and outgoing post and deliveries
Carrying out basic clerical duties
Updating database records
Booking transport and making travel arrangements
Maintaining the reception area
Managing the visitor’s book and distributing security passes
Providing refreshments
Organizing meeting rooms
Dealing with payments and invoices
COMMUNICATION AND INTERPERSONAL SKILLS:
Outstanding command over verbal and non-verbal communicative & interpersonal skills.
Strong organizational, managerial, problem solving, interpersonal and negotiation skills.
Confidently able to work independently or in a team to deal effectively with educators & employees.
Flair to organize & prioritize tasks to meet deadlines.
Ability to manage multiple projects with minimal supervision.
Have a good level command over English, Nepali and Hindi Languages.
CERTIFICATION/ ADDITIONAL SKILLS:
MS Office (All versions, esp. Microsoft office (MS Word, MS Excel, MS PowerPoint).
MS Excel (MS Formula, Reports Automation, Presentations w.r.t. Analysis)
Networking (Switch Configuration, Basic Networking Skills)
Documentation
IT Support
Basic First Aid & CPR for Adult
Fire Warden Training
EDUCATION:
BBS from Brilliant multiple campus.
+2 in Management from HSEB(Nepal) from Janapremi College.
Global Institute of Hotel Management 10th dec 2010 to 9th jan 2011.
SLC from Nepal Board from Morning Light Secondary Boarding School.
Personal More Details:
Date of Birth : 25th July, 1992 Birth Place : Silgadi – 13, Doti
Nationality : Nepali Religion : Hindu
Marital : Married Father’s name : Sher Bahadur Bist
Sex : Male Mother’s name : Rukmani Devi Bist
Passport Details:
Passport Number : 08553275
Place of issue : Doti
Date of issue : 27 FEB 2015
Date of validity : 26 FEB 2025
Language Efficiency:
S. N
LANGUAGE
LEARN
READ
WRITE
SPEAK
1.
Nepali
Excellent
Excellent
Excellent
Excellent
2.
English
Excellent
Excellent
Excellent
Excellent
REFERENCES:
Mr. Obaed Mohamad alkassem
Office Administrator
33472577
P.O BOX 187
1st Floor, Al Tawfeeq Bldg.,
Al Asha Street
Doha, State of Qatar
Fax No +974-****-****
Tel No +974-****-****
I certify that the best of my knowledge and belief, these data correctly describe me, my qualifications, and my experience
CHANDRA BIST
CHANDRA BIST
CONTACT: +974-********
Email: *************@*****.***
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