Yvonne Chavez-Garza
210-***-**** **********@*****.***
EXPERIENCE
Case Manager (contract based)
Bilingual Case Manager-Reunification Services for Unaccompanied Minors
Communicate with potential sponsors for information, interviews for placement
Assist sponsors with application packet and inform of documents needed
Case Coordinator for ORR/FFS and provide updates on releases
Assist potential sponsors with appropriate resource, with child care plans
Communicate with UC’s and Sponsors regarding case process
University Health System (2007-Present)
Community Outreach Specialist/Navigator (2019- present) San Antonio, TX
Identify general community needs as well as the ability to identify services that are necessary for special populations, related to the Mobile units. Identify strategy for growth and execute plans to achieve growth goals
Liaison between the patients and programs and the referring physicians and their staff
Market and Coordinate with local Healthcare and wellness services, schools, government agencies, low-income housing providers, local businesses, and a wide variety of community non-profit organizations to reach families, seniors and youth.
Responsible for connecting people, maintain and build partnerships and coalitions with government agencies, organizations, and businesses. Coordinate and schedule meetings and appointments for families, seniors and youth.
Maintain information and data based record keeping, utilizing the Share Point system. Create customized reports, dealing with patient participation and outcomes, and agency partner.
Create forms; registration, targeting families, senior and youth
Maintain incentives supply inventory and ordering
Coordinator – Patient Experience (2014-2019)
Lead a team of 12 responsible for developing and implementing the Compassion Cultivation Program.
Mentor and train new staff within the department: seminarians, and CPE students.
Coordinate and manage staff activities including Yoga, Zumba, Annual Retreats, and The Healing Art show.
Schedule and oversee patients’ non-pharmaceutical pain management through Integrative Holistic Modalities.
Works closely with counselors and care coordinators to ensure communication
Represent UHS at special events and health fairs within the community.
Develop curriculum for various cultivation, self-care, and wellness programs.
Maintain database for all vendors, invoices, and purchases and supplies.
Identify areas for improvement through planning and evaluation to address staff needs.
Patient Navigator – Women’s Health Services (2007-2014)
Acted as team lead to foster employee development, increase team efficiency, and deliver a superior patient experience.
Served as liaison between community, volunteers, health providers, social workers, and the Community Health Division.
Promoted increased utilization of available health programs and services as appropriate.
Educated patients on health prevention and treatment services to ensure effective diagnosis and treatment. Develop a plan of care
Taught classes within Women’s Health/Newborn Services including chronic illnesses.
Generated custom reports for monitoring, validating and reconciling patient care data for Women’s Services.
Bexar County Supervision and Corrections (2000-2006) San Antonio, TX Probation Officer
EDUCATION
Ashford University, Forbes School of Business, Clinton, Iowa
Masters of Arts in Public Administration, April 2018
Masters of Arts in Organizational Management with a concentration in Health Care Administration, April 2014
Wayland Baptist University, San Antonio, Texas
Bachelors of Science in Occupational Education in Human Services, August 1999
ADDITIONAL
Bilingual – Spanish.
Proficient; in Microsoft Office Word, Excel, Power Point, Access, SAP, Oracle, SkyLight, EPSi, & Tela Tracking.