Customer Service Office Manager Accounts Payable to

Lisa M. Barnett

***** ***** ****** *******, ** **544 510-***-****

PROFILE

Hard working, dependable individual with over 15 years of diverse experience in:

Data Entry

Accounts Payable

Accounts Receivable

Purchasing

Shipping/Receiving

Customer Service/Sales

Filing

Multi-Line Telephones

Highly organized, flexible, and accurate. Able to prioritize and complete multiple projects in a timely manner with quality results.

Excellent interpersonal skills with the ability to quickly establish rapport with customers and vendors of varied backgrounds and temperaments. Builds a strong team environment with associates at all levels. EXPERIENCE

Executive Customer Service Skills

Ad-Line 3777 Depot Rd., Hayward, California

Solve customer problems and generate return goods authorizations.

Assist Office Manager with accounts receivable and freight claims.

Assist warehouse personnel with problems on orders. GSI Crown Trucking, Hayward, California

Heavy phone lines and dispatch drivers on a daily basis regarding deliveries.

Print out daily schedules for drivers.

Customer Service/Inside Sales Representative

Satco Products of California, Hayward, California

2002 to Current

1998 to 2001

1994 to 2002

Receive and expedite telephone orders from lighting/electrical distributors and retail outlets.

Assist Office Manager with accounts receivable and freight claims.

Process daily paperwork, answers telephones, and maintain files. Purchasing Agent/Customer Service Representative/Inside Sales Support Person Visa Universal, Hayward, California

1992 to 1994

Input detailed sales and delivery information, generated customer invoices, and responded to telephone inquiries regarding orders.

Performed warehouse activities, including packaging, shipping, receiving, stocking, and inventorying. Placed and expedited rush orders to meet customer deadlines.

Negotiated with vendors and customers for refunds/repairs/replacements of returned goods. Prepared product

Service reports for defective merchandise.

Assisted receptionist with busy, multilane telephone system and completed administrative task, such as maintaining photocopiers and fax machines, ordering/organizing supplies, and updating records. Inside Sales Representative

West-Lite Supply Co., Hayward, California

1986 to 1992

EDUCATION AND TRAINING

Accounting Certificate, CETA BUSINESS COLLEGE, HAYWARD, CALIFORNIA Customer Service Training, DUN & BRADSTREET, SAN FRANCISCO, CALIFORNIA Introduction to Computers, CHABOT COLLEGE, HAYWARD, CALIFORNIA, Microsoft, excel, windows

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