Customer Service Representative

Anissa Stidham

**** ******** **** ***** *********, AL 35660

Phone: 256-***-**** E-mail: *********@*****.***

Qualifications/Skills

● Excellent Computer Skills (Associate Degree/Computer Information Systems)

● Extensively experienced restaurant worker, server, cook, hostess, leader

● Willing to take on additional responsibilities and challenges as needed

● Outstanding Customer Service Skills (20+ Years)

● Excellent Retail Sales Experience

● Displays excellent time management with high attention to detail

● Works effectively as a team member

● Strong attention to detail, customer service and listening skills; highly motivated, and flexible

● Professionally known for making managerial decisions, using discretion and processing highly confidential information

Work Experience

Books A Million

Customer Service Representative October 19, 2020-November 15; 2021 CC error notifications placing online orders

Replacements and returns gift cards 2 chats at once Email Tracking Cancelling orders Recharging payments Customer Service/Lead August 2017-Present

Create @ Chartwells @ Compass Florence, AL

● Daily Cash Reconciliations, Make Bank Deposits

● Ordering/Working with Vendors/Stocking/Keepin

● Check Delivery Trucks in assuring merchandise is accurate

● Food Preparation-ServSafe Certified

Crew member June 2016-July 2017

Arbys Florence, AL

● Serve customers in fast service and inexpensive carry-out food

● Accept payments from customers, and make change as necessary

● Request and record customer orders, and compute bills using cash registers, or pencil and paper

● Clean and organize eating, service, and kitchen areas

● Notify kitchen personnel of shortages or special orders

● Communicate with customers regarding orders, comments, and complaints

● Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures

● Prepare and serve cold drinks, using drink-dispensing, milkshake, or frozen custard machines

● Perform personnel activities such as supervising and training employees

● Experience with: Carbonated beverage dispensers, Cash registers, Chefs’ knives, Credit card processing machines, Credit card scanners, Deep fat fryers, Deep wells Set Director November 2013-April 2016

Noerr Programs Florence, AL

● Read scripts in order to determine location, set, and design requirements

● Develop set designs based on evaluation of scripts, budgets, research information, and available locations

● Confer with clients and staff in order to gather information about exhibit space, proposed themes and content, timelines, budgets, materials, and/or promotion requirements

● Select set props such as furniture, pictures, lamps, and rugs

● Inspect installed exhibits for conformance to specifications, and satisfactory operation of special effects components

● Examine objects to be included in exhibits in order to plan where and how to display them

● Plan for location-specific issues such as space limitations, traffic flow patterns, and safety concerns

● Coordinate the removal of sets, props, and exhibits after productions or events are complete Waitress February 2011-April 2011

Smokin Butts Hamilton, AL

● Taking customer orders, serving the food to customers, light cleaning, cashing out customers, setting up and breaking down salad bar.

Waitress April 2010-January 2011

Huddle House Hamilton, AL

● Taking orders, serving food to customers, cleaning and cashing customers out. Waitress April 2009-May 2010

Dollies Country Kitchen Hamilton, AL

● Take orders, serve food, customer satisfaction, light cleaning, cashing customers out. Combined Food Preparation and Service May 2009-June 2009 Walker Co Entertainment Lodge Eldridge, AL

● To make sure that the people playing bingo had plenty to drink, prepared the lunch that was served and served it, cleaned and dusted the machines. Assitant Manager February 2006-August 2008

Taco Bell Haleyville, AL

● Made deployment charts, schedules, inventory, trained and maintained employee files of progress that the company required, assigned cleaning tasks, made deposits and coin change at the bank, updatedfiles in the computer, reported to corporate office the food cost and labor cost, interviewing applicants, administering the test for employment and posting the daily paperwork for progress in the store.

Food Preparation Workers July 2005-July 2006

Farooqi Enterprises Tarrant, AL

● Working grill, making biscuits, assembling biscuits, running drive thru, cashier on front line. Assistant Manager January 1983-June 2006

Hamilton Drive-In Hamilton, AL

● Work schedule, handling food, taking orders on computer and handling money. Manager November 1999-November 1999

Subway Hamilton, AL

● Inventory, work schedules, training new employees, interviewing and hiring and firing of employees, maintaining employee files, accounts payable/receivable, food orders, truck delivery check in, bank deposits, coin change, making food orders and doing paperwork. Education

AS Degree/Applied Science/Computers Bevill State Community College Hamilton, AL High School Diploma Hamilton High School Hamilton, AL

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