Customer Support Duty Manager

Shyam Sundar

Flat No-****, Express Park View-*

Greater Noida UP (NCR), Pin- 201310

Contact No+91-941******* / 981*******

Email- **********.*****@*****.***

GENERAL MANAGER – HOSPITALITY

Maximum resources and improving the bottom line through expert leadership in quality services, staff development, cost control and visionary P&L management. Senior operations and general management executive leveraging more than 12 years of top-level profit and loss responsibility for multi-services hotel and restaurants nationwide. Repeatedly responsibility commended by owners for improving bottom-line margins while increasing quality and services in organization building strong teams and efficient systems to positively impact start up businesses, growth, and downsizing objectives.

Proving effective solutions that produce immediate impact and contribute to long-term success. CORE SKILLS AND KNOWLEDGE

OPERATIONS MANAGEMENT

Hotel & Rest. Management

Multi-site Operations

Hospitality Management

Food &Beverages Operations

STAFF DEVELOPMENT

Recruiting/ Hiring

Talent Optimization

Training & Coaching

Motivation/Empowerment

CUSTOMER SERVICE

Guest Satisfaction

Increased Occupancy

Customer Retention

Quality Assurance

P& L MANAGEMENT

Budget Management

Cost Controls (Labour, F&B)

Asset Management

Strategic Planning

GENERAL MANAGEMENT EXPERIENCE

GENERAL MANAGER-OPERATIONS

Handling Multi brand outlets: - The Flying Dutchman, Jungle Jamboree, Cafe Woodzy and Commercial Kitchen. a Unit of Futomic Diner Hospitality (Futomic Group) from 6thFeb 2017 to till date. Deliver leadership for oversight of a theme based multiple restaurants chain, and manage Financial Management- Monitoring business performance (sales: Year on Year & actual vs. Budget, gross profit, ticket average, customer count, Menu mix, day parts, complaints, labor Turnover, payroll vs. Turnover) Operation Management- To monitor the internal and external audits of the organization, communicate results to the management team and develop & manage a corrective action plan to improve results, maintain a clean and hygienic working environment at all times according to the organization standards and operation requirements . Staff Development / People Management - To ensure recruitment, induction and training of all new staff according to organization policies and procedures to proactively meet the needs of the business and ensure effective performance management of all staff in accordance with the organization policy and procedure. to ensure effective staff development and succession planning for the organization. Marketing Management- To communicate, execute and evaluate all national, regional and local marketing campaigns and initiatives, respond to all media complaints in accordance with the organization policies and procedures, and analyses the mystery shopper report, communicate results to the management team and develop & manage a corrective action plan to improve results. BUSINESS MANAGER (North)

Barbeque Nation, That is promoted by SAYAJI group of hotel, FL(12/01/ 2015 to 31/01/2017) Managing the entire staff of the restaurant and coordinating their work, Responsible for increasing The business of the restaurant, Analyze and plan restaurant sales and organize marketing events and promotion plan accordingly, Generating detailed daily, monthly, quarterly and yearly reports on business staff and profit. Set budgets and execute plan for department sale, product purchase and staff development, Coordinating and managing the entire operation of restaurant by scheduling shift, Provide customer support by resolving their complaints about service or food quality, Daily and monthly planning for operation, Maintain high standard quality hygiene, health and safety. UNIT LEADER / UNIT MANAGER

The Beer Café / The Pint Room, FL (12thJan 2011 to 7thJan 2015) Responsible for scheduling, Supervising and motivate a staff of up to 45 employees. Maintained expenses below budget through accurate planning waste reduction. Implemented employee incentives by developing a program that rewarded combination, Daily morning meeting with HOD and discussed day planning and yesterday complaints and monitoring Food and Beverage stock and control excess items, Maintained world class service standard and achieved 19% revenue growth in most recent calendar year while driving labor and F&B cost down. ASSISTANT F&B TRAINING & SALES MANAGER

Asia-7 and Frescco Restaurant and Bar, a unit of Lite Bite Foods Ltd, that is promoted by Dabur group, FL (26thMay 2008 to 10thJan 2011)

• Responsible for Asia-7, Frescco and Zambar restaurant and Bar, F& B Training of entire staff.

• Continuously develop and improve F& B Operations.

• Monitoring staff performance review on monthly basis.

• Ensure monthly budget and goals are accomplished.

• Corporate meeting regarding new business developments.

• Analyze and plan restaurant sales and organize events and promotion plan accordingly.

• Sales Targets push non moving items and incentive plan for targets achievers.

• Provide customer support by resolving their complaints about service or food quality.

• Responsible for Monthly basis Kitchen Audit.

Duty Manager (Front Office)

Galaxy Hotel Gurgaon from (2nd May 2007 to 20 May 2008)

• 6 Months as most experience receptionist in the hotel.

• Worked in the concierge as a replacement as well. Guest Service Associate (Front Office)

Hotel Howard Plaza from (10thAug 2006 to 30th April 2007)

• 6 Months worked in as a receptionist

• 3 Months worked as a Night Audit.

PROFESSIONAL QUALIFICATIONS

Master of Business Administration (MBA) in Hospitality & Tourism Management From Janardan Rai Nagar Rajasthan Vidyapeeth University Udaipur (India) in 2006. Diploma in Bar Management from Cocktail & Dream School of Bar and Beverage Management, Safdarjung Enclave New Delhi-110029 (India) in 2008. Advance F&B Certificate in Statics Analysis from RC Hospitality Solutions Andheri-East Mumbai-400072 (India) in 2015 (by Mr. Rajnish Chopra) Diploma in Dairy, Food Process and Product Technology from the Alison career guide in 2020. PERSONALDETAILS

Date of Birth : 5

th

, July1984

Passport No : P5045332 (Valid till 2027)

Marital Status : Married

Father’s Name : Mr. C. P. Singh Yadav

Language known : Hindi &English

Hobbies : Tour & Traveling, Playing Cricket and meeting different People.

Nationality : Indian.

Declaration:

I do here by confirm that the information given in this form is true to do the best of my knowledge and belief.

(SHYAM SUNDAR)

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