Front Desk Receptionist/ Office Assistant
Resume:
Lisa Saephan
**** ***** *** *** *****, CA ***** – Phone: 916-***-**** – Email: ************@*****.*** Objective
• A position where I can have an immediate positive impact on an organization by applying my excellent work experiences, dedication to continual improvement, experiences in working independently, and effective communication and problem-solving skills. Education:
Major: Business Marketing August 29, 2016 – May 19, 2017 California State University, Sacramento Sacramento, CA Degree: High School Diploma Graduation: June 2, 2016 Biggs High School Biggs, CA
Hiram W. Johnson High School Sacramento, CA
Courses/Skills/Volunteer Experiences:
• Microsoft Office
• Microsoft Excel
• Microsoft Powerpoint
• 10-Key
• 101 Standard Keyboard
• Leadership
• Communications
• Teamwork and collaboration
• Scheduling skills
• Cash Handling
• Submit POS reports
• Cash Handling
• POS system skills/cash register skills
• Customer Service
• RF scanner
• Scan at a fast pace
• Warehouse experiences
• Server
• Busser
• Stowing quickly
• Taking regular feedback from
customers to identify their needs
• Sorting and stocking products
• Multitasking
• Ka Soi Noodle Fundraiser
• Marketing & Finance
• Business & Global Economy
• Computer Aid Drafting (CAD)
• Yearbook
• Event Staff
• Class Treasurer
• Managing Front End Department
• Can-Food Drive
• Run Around the Rice Event
• Halloween Extravaganza
Work Experiences
Head Cashier November 17, 2021 – January 31, 2022
Sprouts Farmers Market 4408 Del Rio Rd. Sacramento, CA
• Manage the front-end department.
• Supervise all cashiers and courtesy clerks on the front end.
• Confirm cashiers and courtesy clerks are productive and are on good behavior.
• Train new cashiers and head cashiers.
• Close up the registers and take tills out of the drawers.
• Count all the register tills when closing shift.
• Count managers tills and submit night deposits.
• Cash handling skills.
• Monitor cashiers and courtesy clerks of their whereabouts.
• Check in on pick up/sweeps on computer and collect them throughout the shift.
• Tell cashiers and courtesy clerks when it’s time for breaks and lunches.
• Keep the front end organize and clean.
• Audit the cashier’s tills when they are being counted before and after their shift or when they are on certain code colors: (red, yellow, blue, and green).
• Report any incidents to the manager.
• Print pos reports and pick up reports when closing shift.
• Load paper bags and plastics bags in the front end.
• Get change for cashiers when they are low on cash in their register till.
• Pick up calls in the front end.
• When curbside associate is not available, a head cashier go grab the curbside pick-up items and bring them to the customer.
• Scan items and weigh produce.
• Bag items for customers.
• Sanitize the check stand.
• Replace receipt rolls.
• Override transactions when necessary.
• Help cashiers bag items for customers.
• Do go backs.
• Restock drinks at the front end.
• Return baskets.
• When courtesy clerk isn’t available, a head cashier does cart runs.
• Make sure courtesy clerks do bathrooms inspections, do carts, take out trashes, and their sweeps.
• Schedule available cashiers or courtesy clerks when either one call out/no call-no show.
• When some of the cash registers are offline, make a call with Truno technicians.
• When the front end is slow, go to other departments to help them.
• Assist customers when they are in other departments where no available associates are presence.
Material Handler (Station Audit 2.0) December 4, 2018 – November 17, 2021 Pegatron (Apple Warehouse) 2811 Laguna Blvd. Elk Grove, CA
• Auditing interior parts of the iPhone models (7, XS MAX, XR, and 11)
• Not all models have the same inspections
• Inspect to see whether the parts are fraud or authentic
• On the traveler label, make sure the serial number barcode and dispatch number barcode matches with the barcodes on the phone's label.
• Scan serial number into ERS login
• Scan dispatch number then serial number into excel sheet
• Audit screw bosses in HSG (housing) to make sure none of them are missing
• Scan MLB barcode and inspect for burn marks, debris, and crooked connector pins
• Scan MLB barcode then scan wifi sheet, then inspect bluetooth chip (only 7)
• Inspect NAND by using the microscope camera to see gig storage type
• Scan the NAND into excel sheet
• Inspect flexes (cables) to see if they are damaged
• Look for apple logos on the back of the flexes (only XR)
• Scan main HSG barcode then support HSG barcode (only XR and 11)
• Scan sim barcode only from model XS MAX and 11
• Inspect interior part of the sim cage (pins, apple logo, barcode, connector pins)
• Use multimeter device to see if there’s a value number on NAND
• Inspect for mismatch labels, corrosions, liquid damages, tampered flexes, missing flexes, missing parts
• Inspect connectors on HSG if they are crooked/missing/damaged
• If failing, attach photos and make sure to check mark the boxes for the fail code before submitting in ERS
• After submitting, place tray (contains disassemble parts of the phone) on conveyor belt FC Associate 1 October 19, 2018 – December 2, 2018 Amazon SMF1 4900 W Elkhorn Blvd. Sacramento, CA
Stow items in correct bins in a pod.
• Stow every item one at a time.
• Look at your screen.
• Don’t overstuff items in a bin.
• Have titles shown (books, DVDs, etc)
• Make sure you stow at 10 seconds per
item.
• When you stow fast, the better your
rate will be.
• Be on time when coming back from
breaks and lunch.
• Organize your station during your shift.
• Always come to stand up for any
announcements or to check your
current rates.
• Scan container, scan the item, stow it in
the correct bin, and scan the bin.
• Don’t stow the same or similar items
next to the bin (follow a checkerboard
sequence).
• Stow at least 15 items in a pod.
• Don’t get any errors.
• Move containers closer to you, so you
don’t have to waste seconds to stow
items in the bins
Cashier March 21, 2018 – October 26, 2018
The Home Depot 9150 W Stockton Blvd. Elk Grove, CA
• Greet customers when they enter the store
• Scan EVERY item on the belt and in the cart
• ALWAYS measure each item when it asks for measurement on the pos screen even if every item looks alike
• ALWAYS count the items that looks alike
• ALWAYS check inside of the storage tubs, toolboxes, or coolers if there’s any items hidden inside
• Do cash strip and request an increase of cash if needed
• Calculate the amount of cash in register drawer when full, then send it up in a capsule tube
• Asks every customer if they would like to open a Home Depot credit card and save $25 off on their first purchase
• Come around the register when scanning large or heavy items in customer’s cart
• Tell the total amount of the customer’s purchase to the customer
• ALWAYS count back the change when giving change back to the customer
• When a customer needs customer service in a specific aisle or for a specific item, we (cashiers) page on the intercom specifying a certain department in the store
• When there are more than 10 of the same items from the customers’ purchase, we (cashiers) can enter the amount (10) on the register screen instead of scanning ten of the same items
• ALWAYS call the Head Cashier, so he/she can let you know where to go whenever we clock in, come back from break or lunch
• Stand at the front of the register lane when there aren’t any customers waiting in line
• Organize the register lane area to make sure everything is in the proper spot and if not, put those items in the wrong area in the go back cart
• Run go backs and buckets
• POS system skills
• When customers need help in loading a large or heavy item in their vehicle, we page lot attendant to come to the front end, garden, or lumber doors
• Answer any questions that customers may have and if we (cashiers) don’t know the answer to a question, we call the department depending on what the question is regarding.
• Guide customers in the process at self-checkout
• Quickly assist each customer when they need assistance at self-checkout
• Have a positive attitude while on the floor helping customers
• Keep an eye out for suspicious customers
• Report to the manager’s office if a customer walked out with an item without purchasing it Seasonal Sales Associate November 12 - December 23, 2017 See’s Candies 1689 Arden Way Sacramento, CA
• Greet customers when they enter the store
• ALWAYS give customers a sample of a chocolate before getting a bag/box for them to purchase
• Customize a lb., 1 lb., or 2lb. box for customers when told they want a customize box
• Grab chocolates from candy counter drawers with wax tissue when told what customers want in bag/box
• Ring customer up when they’re ready to make a purchase
• After placing all the chocolates in customers’ bag/box, place it on the scale to weigh
• Hand customers’ change back when necessary
• Refill the boxes of chocolates when run out from drawer
• Tally mark on clipboard after placing the restocked boxes of chocolates from stockroom
• Ask customer if they want a bag for $0.10 at the cash register
• Cash register skills
• POS system skills
• Restock chocolates in drawer, chocolate bars and lollipops on top of candy counter
• Restock merchandise on shelves
• Pick up phone calls
• Gift wrap customize chocolate boxes when asked to and ask customer if (he/she) want their box to be gift wrapped
• Keep candy counter and candy case clean
• Clean candy case when closing shift
• Sweep and mop floor when closing shift
• Answer as many questions as you can to help customer(s)
• Recommend popular chocolate pieces or what my favorite chocolates are
• Guide coworkers when necessary
• Keep a positive attitude when on duty
Cashier/Server August 11 - October 16, 2017
Star Ginger 3101 Folsom Blvd. Sacramento, CA
• Greet customers
• Repeat orders and total amount
• Give customers a table number
• Calculate cash in register drawer
• Set chairs down and wipe tables
• Refill ice tub for drinks
• Restock Thai Iced Tea drinks
• Restock plates, cups, hot tea packets
• Refill and restock iced teas
• Keep counters clean and organized
• Bus tables
• Serve customers’ their food when ready
• Sweep floor
• Refill condiments
• Cash register skills/POS skills
• Memorize every dish on menu and their
ingredients
• Transfer used/dirty plates, glasses,
utensils to the back
• Recommend most popular dishes
• Assist coworkers
• Bring new tubs to the front
• Pack up orders for takeout
• Take in-person and phone call orders
Crew Member August 20, 2017
McDonald’s 8901 Folsom Blvd. Sacramento, CA
• Greet customers
• Take customers’ orders
• Repeat customers’ orders before
opening the register
• Count the change back to customers on
register
• Call out customers’ given number
• Restock sauces, cups, and condiments
• Give customers’ orders in Drive-Thru
second window
• Put lids on cups in Drive-Thru
• Clean the tables, sweep the floors
• Keep the environment clean and
stocked
• Memorize where each meal is on the
screen of the POS system
• POS system skills
• Communicate with coworkers when
getting customers’ orders in Drive-Thru
Seasonal Cashier September 16 - 18, 2016
Funnel Cake Express (Lodi Grape Festival Grounds) 413 E Lockeford St. Lodi, CA
• Greet customers
• Assisting coworkers
• Call out orders
• Topping funnel cakes
• Refill drinks
• Cash register
• POS system skills
• List the condiments in the specific
funnel cake
• Close register when night shift ends
• Restock items
• Have a positive attitude
• Recommend the popular funnel cakes
• Count back money to customers when
giving back change on the register
• Call out orders to other funnel cake
makers
• Clean the counters
Seasonal Cashier September 3 - 5, 2016
Katy’s Lucky 7 Foods (Mariposa County Fairgrounds) 5007 Fairgrounds Rd. Mariposa, CA
• Take orders
• Recommend the most popular
sandwiches
• List the ingredients of the order
• List flavors for wings
• Cash register
• POS system skills
• Recommend other popular sandwiches
when run out
• Fill up drinks for customers
• Guiding coworkers
• Provide a positive attitude towards
customers
• Call out orders by customer’s given
number
• Restock napkins and utensils
• Greet customers
• Count back money to customers when
giving change back on register
• Keep environment clean and neat
• Close register when night shift ends
Seasonal Cashier/Scooper July 8 - 24, 2016
Dippin’ Dots (California State Fair) 1600 Exposition Blvd. Sacramento, CA
• Greet customers
• Take orders
• List all flavors
• Recommend the most popular flavors
• Give samples of various flavors
• Cash register skills
• POS system skills
• Open packages
• Guide other worker(s) when he/she is in need
• Provide a positive attitude towards customers
• Count back money to customers when giving change back on register
• Keep the environment clean and neat
• Give breaks to co-workers
• Restock spoons and Dippin’ Dots into tubs
• Recommend other popular flavors when run out
Honors and Activities
• GPA: 4.14 (2013-2016)
• Principal’s Honor Roll (2013)
• (2) Outstanding Honor Roll (2013 & 2014)
• Golden Honor Roll (2016)
• Top Scholar (2016)
• Outstanding Academic Achievement (2016)
References:
Kairi Hye
Directors Mortgage
Senior Product Manager
Relationship: Mentor
Minh Nguyen (Tammy)
Apple
Material Handler 2
Relationship: Former coworker
Lucy Finau
Pegatron
Material Handler 3
***********@******.***
Relationship: Former Coworker
Leanna Thongthipvoravong
Vivint
Scheduling Professional
Relationship: Former Coworker
Contact this candidate