Lou DiGiorgio

**** *********** **., *** ****, CA 95136

408-***-****

adp9pi@r.postjobfree.com

PROFESSIONAL SUMMARY

Skilled and analytically driven electric journeyman and project manager with 18 years of experience at a large utility company. Superior work ethic and a passion for problem solving. Adept at handling a high volume of repair and maintenance tasks with a focus on safety and efficiency. PROFFESIONAL EXPERIENCE

Business Representative, PG&E, Livermore, CA

October 2020 – Present

• Manage customer and company-initiated upgrades

• Provide personal customer support from application to final meter set

• Facilitate the coordination of numerous departments to complete projects

• Assure that gas and electric jobs meet utility rules and tariffs Meter System Technician, PG&E, San Jose, CA

August 2011- October 2020

• Installed electric meter and related metering equipment

• Tested meter accuracy

• Troubleshooted communication for Smart Meters and interval sites

• Assisted customers in resolving billing concerns and resolving incorrect/hazardous panel issues Gas Service Representative, PG&E, Cupertino & Oakland, CA February 2005 - May 2008 and November 2009 - August 2011

• Installed gas and electric meters

• Performed appliance safety checks

• Completed gas leak and carbon monoxide investigations

• Collaborated with various departments to assure customer satisfaction

• Oversaw special projects and necessary resources as Interim supervisor

• Utilized CC&B, BusinessObjects, Excel and Outlook Electric Estimator, PG&E, San Jose, CA

May 2008 – October 2009

• Estimated costs and materials for PG&E electric facilities

• Managed work requests from application to final construction

• Utilized AutoCAD, SAP, CorDaptix, Excel and contract specific software Customer Service Representative, PG&E- San Jose, CA February 2003 – February 2005

• Fielded customer service questions, concerns and complaints

• Resolved billing inquiries

• Completed account analysis

• Scheduled routine and emergency service appointments Department Manager, Orchard Supply Hardware, San Jose, CA September 2001 – February 2003

• Provided individual customer service

• Managed department personnel

• Maintained inventory

Applications Specialist, GeneMachines, San Carlos, CA December 2000 – May 2001

• Established a database in support of protocol development for a DNA synthesizer

• Drafted a quality testing protocol for the release of new versions of company’s DNA synthesizer software

• Responsible for customer support of the DNA synthesizer and its software Technical Product Support Chemist, Microgenics, Fremont, CA November 1998 – October 2000

• Responsible for documenting and communicating all aspects of product development (from Research and Development through product launch)

• Developed and modified company Standard Operating Procedures

• Responded to customer product support issues and updated support database

• Communicated with all areas of the company to assure high-quality product release EDUCATION

UC Davis, Davis, CA

Bachelor of Science, Biochemistry, June 1997

*Completed graduate course work in microbiology and entomology, 9/97 - 4/98 SKILLS

Problem Solver

High mechanical aptitude

Self-Motivator

Strong communicator

Exceptional customer service provider

Superior leadership

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