Electric Meter Technician, Gas Serviceman, Customer Service.
Resume:
Lou DiGiorgio
**** *********** **., *** ****, CA 95136
**************@*****.***
PROFESSIONAL SUMMARY
Skilled and analytically driven electric journeyman and project manager with 18 years of experience at a large utility company. Superior work ethic and a passion for problem solving. Adept at handling a high volume of repair and maintenance tasks with a focus on safety and efficiency. PROFFESIONAL EXPERIENCE
Business Representative, PG&E, Livermore, CA
October 2020 – Present
• Manage customer and company-initiated upgrades
• Provide personal customer support from application to final meter set
• Facilitate the coordination of numerous departments to complete projects
• Assure that gas and electric jobs meet utility rules and tariffs Meter System Technician, PG&E, San Jose, CA
August 2011- October 2020
• Installed electric meter and related metering equipment
• Tested meter accuracy
• Troubleshooted communication for Smart Meters and interval sites
• Assisted customers in resolving billing concerns and resolving incorrect/hazardous panel issues Gas Service Representative, PG&E, Cupertino & Oakland, CA February 2005 - May 2008 and November 2009 - August 2011
• Installed gas and electric meters
• Performed appliance safety checks
• Completed gas leak and carbon monoxide investigations
• Collaborated with various departments to assure customer satisfaction
• Oversaw special projects and necessary resources as Interim supervisor
• Utilized CC&B, BusinessObjects, Excel and Outlook Electric Estimator, PG&E, San Jose, CA
May 2008 – October 2009
• Estimated costs and materials for PG&E electric facilities
• Managed work requests from application to final construction
• Utilized AutoCAD, SAP, CorDaptix, Excel and contract specific software Customer Service Representative, PG&E- San Jose, CA February 2003 – February 2005
• Fielded customer service questions, concerns and complaints
• Resolved billing inquiries
• Completed account analysis
• Scheduled routine and emergency service appointments Department Manager, Orchard Supply Hardware, San Jose, CA September 2001 – February 2003
• Provided individual customer service
• Managed department personnel
• Maintained inventory
Applications Specialist, GeneMachines, San Carlos, CA December 2000 – May 2001
• Established a database in support of protocol development for a DNA synthesizer
• Drafted a quality testing protocol for the release of new versions of company’s DNA synthesizer software
• Responsible for customer support of the DNA synthesizer and its software Technical Product Support Chemist, Microgenics, Fremont, CA November 1998 – October 2000
• Responsible for documenting and communicating all aspects of product development (from Research and Development through product launch)
• Developed and modified company Standard Operating Procedures
• Responded to customer product support issues and updated support database
• Communicated with all areas of the company to assure high-quality product release EDUCATION
UC Davis, Davis, CA
Bachelor of Science, Biochemistry, June 1997
*Completed graduate course work in microbiology and entomology, 9/97 - 4/98 SKILLS
Problem Solver
High mechanical aptitude
Self-Motivator
Strong communicator
Exceptional customer service provider
Superior leadership
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