DIANNA L. CARRICO

Speedway, IN *****

Seeking employment with an organization in a positive team environment that cultivates personal growth and teamwork

QUALIFICATIONS

Solid track record with developing, adapting and maintaining administrative processes that improve accuracy and efficiency for entire work team. Able to resolve administrative issues in initial stages assuring confidentiality and support for all team members. Dedicated, hard working, strong people skills combined with strong multi-tasking skills and “can do” attitude. Extremely conscientious, self-efficient, resourceful, quick learner; self-starter focusing on a positive work environment with limited or no supervision. Openly displays capabilities of “thinking outside the box” and is willing to accept additional responsibilities in order to benefit the team and organization. Trustworthy, Independent and able to retain new and existing customer relationships consistent with strategic goals and objectives. Consistently strives to cultivate a “win-win” attitude with all team players. Excellent typing speed in excess of 80 wpm with computer proficiency in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, FileMaker Pro, ShoreTel, Access, and ADP Payroll System.

Lewis Wagner, LLP

02/13 – PRESENT

Receptionist

First point of contact to assist clients with any questions or concerns surrounding mediation, depositions and all other legal questions that may arise with courtesy, respect and confidentiality. First point of contact for all building maintenance or other internal issues as they arise. Greet all incoming clients in a professional and caring manner paying specific attention to the demeanor and/or emotional condition of the client. Responsible for 85 internal co-workers and their daily activities. Receive and field over 200 daily incoming telephone calls utilizing ShoreTel Computer System. Enter billing time for attorneys into TABS software; utilize PracticeMaster for scheduling and calendaring appointments with clients. Other administrative duties include entering monthly cost items for billing purposes and opening all new client files in a timely manner. Assisted with Annual Client Party as well as other projects as assigned.

Comlux Aviation Group

June 2012 – August 2012

Document Control Coordinator

Responsible for all maintenance documentation for each aircraft assuring that task cards were checked in and out as aircraft maintenance was performed. Assisted Engineering Department utilizing Visio for uploading CAD drawings, writing diagrams, etc. The CAD process was very detailed and time sensitive. Due to a small department and lack of coverage, I volunteered to work every weekend hence working 21 days straight within my first month of employment. Team work was essential within our department.

Covance Central Laboratories

September 2011 - March 2012

Administrative Coordinator

Management of administrative information and duties related to project team activities including timely retrieval and documentation of project related information. Monitoring and reporting administrative costs for various project and non-project related activities. Generation and reporting of performance metrics to project management teams specifically focusing on customer deadlines and follow through of customer sales. Participation in business unit teams related to planning, budgeting and cross-functionality aligning with Project Management processes and strategies.

Office Coordinator – Amec Earth & Environmental

September 2010 - March 2011

Office Coordinator

First Point of Contact for Amec Earth & Environmental, which consisted of 20+ Geologists, Archaeologists and Engineers. Implement all daily administrative functions in a timely manner including Accounts Payable, Accounts Receivable, Document Creation and Assembly (for clients) assuring accuracy of all proposals. Entered billing time for Engineering Department as well as all other duties as assigned.

Harrison College

January 2009 – April 2010

Administrative Assistant to On-Line Financial Aid

Assisted Director of Financial Aid and 20 Financial Analysts with daily operation of the On-Line Financial Aid Department. This was a new administrative position, which entailed creating and implementing processes that had never been executed. Assisted all Financial Analysts and students with Excel spreadsheets, PowerPoint presentations, and internal processes on a daily basis.

Dow AgroSciences, LLC

February 1993 to July 2008

Regulatory Administrator

Executed regulatory processes for entire organization resulting in ~2 billion dollars in sales for retail and commercial business units. Served as liaison between Turf and Ornamental Department, key customers and the Environmental Protection Agency abiding with all federal and state laws while maintaining excellent customer service. First point of contact to travel into the Environmental Protection Agency to assure customer registrations occurred in a timely and professional manner. Initiated and managed all documentation consistently meeting or exceeding departmental goals and deadlines. Provided excellent executive assist to Department Leader and Vice-President.

Office Professional

Proactively provided office professional support for four Sales Districts that consisted of 45+ Sales Representatives as well as District and Regional Sales Manager. Provided budget tracking and implemented administrative process improvements. Assisted with implementation of “The Seven Habits of Highly Effective Teens” to area high schools. Organized calendars, meetings, travel arrangements and multiple projects consistently meeting constringent deadlines. Attended National Sales Meeting to present new administrative processes, software packages and internal changes. Assisted Sales Representatives and agricultural experts with customer meetings. Physically inspected corn, soybean and canola fields with Sales Representatives and Farmer during intense complaint season resolving each issue into a “win-win”.

Praxair Surface Technologies – formerly Union Carbide Coatings Service

February 1988 – February 1993

Training Coordinator

Assisted Training Manager with all training materials, student information packets and Instructors for 500+ global employees. Arranged all logistics including catering, flight arrangements, hotel arrangements and all other needs for training participants. This was a newly created position for the organization which required developing and implementing processes for the brand new Training Department. This required developing internal relationships with Global Department Managers independently due to travel schedule of Training Manager.

Plant Secretary

Began with Plant Start-Up Team designing and implementing office processes for newly created Plant Secretary position. Assisted 50+ employees with all Human Resource forms, paperwork and processes. Assisted Plant Manager and Staff with all administrative processes. Learned all OSHA safety rules and regulations exercising those on a daily basis. Assisted all staff on a daily basis with all plant operations.

Purchasing Secretary

Assisted Purchasing Manager and Purchasing Agents with daily operation of Purchasing Office. Implemented all Purchase Orders, Requisitions, and Work Orders for all plant operations through the United States. Served as back up for Order Entry on an as needed basis.

EDUCATION

Northwest High School

Dale Carnegie Public Speaking Graduate

Six Sigma – Greenbelt Certified

The Seven Habits of Highly Effective Teens

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