Service Representative Front Desk
Resume:
Heather
Casanova
San Antonio, TX
*******@********.***
SKILLS
● Skilled with Microsoft
Office and general
computer use.
● Excellent
time-management
skills.
● Outstanding customer
service performance.
Always leaves the
customer or client with
a smile.
REFERENCES
Available upon request.
SUMMARY
A highly motivated professional with years of customer service, hospitality and restaurant industry experience that always strives to give a best effort at all times while completing the job and tasking correctly the first time, seeking a career with plenty of room for performance-based growth. I’ve taken time off to take direct care of my daughter for the first three years of her life, now she is in school and I am motivated to get back into my true career passion: Hospitality! EXPERIENCE
Owner/Operator, Casanova Childcare
San Antonio, TX — April 2021 - Present
Owns and operates a Texas State certified in-home child care service for up to eleven children aged 0 through 5 years Monday through Friday. Prepares and serves meals to children with consideration to ideal nutrition. Develops and conducts a schedule of age-appropriate lesson plans and crafts. Receive and process all methods of payment. Maintain thorough communication with parents. Maintain kitchen food item inventories. Manages business finances. Performs sanitization of all child care areas.
Accomplishments
● Highly recommended and rated in the local area among child care providers. Assistant Manager, Panera Bread/Covelli Enterprises Columbus, OH — October 2019 - March 2020
Managed daily operations for a popular bakery & sandwich restaurant. Supervised and trained employees to perform a variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions. Managed the restaurant by communicating with distributors and other stores, placing mass orders for produce and store supplies, maintaining an even safe and making multiple daily deposits, maintaining the restaurant in a high standard to pass Eco-Sure audits, navigating last-minute scheduling issues, interviewing potential associates and leading the team in a way that best suits the store while maintaining high brand standards..
Accomplishments
● Selected for a location restructure which included establishing refreshed training and standards regime resulting in increased store performance.
● Maintained a ServSafe certification.
Part-time daycare owner
Copperas Cove, TX — September 2017 - August 2019
Offered part-time babysitting for local friends. Provided a clean, safe, and educational environment for children. Cared for children between ages 0 and 8. Guest Service Representative, LBA Hospitality
Columbus, GA — August 2016 - May 2017
Worked in a variety of roles to include: houseman, assisting with hotel invoices, reorganization and inventory of in-house market, assisting AGM with management responsibilities. Adept with workings of Opera, On-Q, and Fosse hotel operating systems.
Accomplishments
● Several LBA Hospitality properties have received positive reviews that mentioned me as the foundation for the positive experience. Guest Service Representative, Courtyard by Marriott Phenix City, AL — January 2015 - September 2015
Fosters friendly and comfortable atmosphere for guests in the hotel. Use of phone to manage reservations and customer relations in a professional and courteous demeanor. Upsell room upgrades and hospitality packages, local restaurant reservations. Provide information about local activities and businesses upon request. Accomplishments
● Received over 15 written positive reviews by guests and countless verbal positive comments from guests, often to the manager of the hotel. Many guests ask for me by name and prefer to deal with me over other GSRs.
● Received a positive mention in a popular online traveling blog for going out of my way to help a guest.
(http://www.makeitworkmolly.com/girl-meets-city-columbus-georgia/) Bartender, TGI Fridays
Columbus, GA — May 2014 - November 2014
General restaurant server duties to include, greeting guests, taking orders, making drinks, using a POS computer system to record orders for the kitchen and bar, receiving and processing all forms of payment, communicating with team to be more effective, ensuring that the guests are taken care of in a timely and polite manner, maintaining and completing side work such as cleaning, restocking, and maintaining a balanced cash drawer. Contributed greatly to the 2014 Annual World’s Best Bartender Championship by excelling as a bartender competitor which raised awareness and roughly $10,000 for the Maynard Jackson Youth Foundation. Server, Longhorn Steakhouse
Columbus, GA — April 2013 - May 2014
General restaurant server duties to include, greeting guests, taking orders, making drinks, using a POS computer system to record orders for the kitchen and bar, receiving and processing all forms of payment, communicating with team to be more effective, ensuring that the guests are taken care of in a timely and polite manner, maintaining and completing side work such as rolling silverware for example. Guest Services Associate/Night Auditor, Hilton Garden Inn Columbus, GA — October 2011 - December 2012
Greeted and addressed incoming and departing guests maintaining a high level of courtesy and professionalism as guests are checking in or checking out of the hotel. Ensured Hilton Frequent Travelers receives VIP service to include request fulfillment, room assignments, entitlements, and express check-in. Continued to maintain all Hilton required training and certification. Operated hotel switchboard to transfer incoming calls and to take new hotel reservations. Processed revenue posting and financial transactions. Acted as Concierges during shift to answer guest inquiries for directions and information on local tourist attractions and restaurants. Balanced, finalized, and closed all open hotel accounts from restaurant, lounge, and front desk while working as the night auditor.
Accomplishments
● Managers received many written and verbal positive feedback from guests.
● Reorganized mini-convenience store enabling a greater variety of selection for guests to choose from.
● Streamlined night auditing process in a manner which resulted in greater efficiency of both time and resources.
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