Customer Service Representative Customer

Shadejah Cardenas

*** ******* ****** ****: (***) 586 – 5831 *********@*****.***

Summary of Qualifications

Goal oriented professional dedicated to high levels of customer satisfaction and meeting aggressive business targets Professional Experience

Appliances connection

March 2020- September 2020

Customer Service Representative Brooklyn, NY

● Answer incoming phone calls from customers and helped answer all questions and resolve problems while providing exceptional customer service and professionalism

● Basic troubleshooting with appliances issues customers may have.

● Create service tickets to document customer needs as well as assisting customers with Service Claims

● Dispatch service techs to customers' home

● Maintain Operational knowledge of home appliances (i.e. washers, dryers, dishwashers, ranges, refrigerators, etc.)

● Resolved customer issues over email, the telephone, online chat, and tickets including sale orders, payment issues, billing and order placements.

● Accurately and sufficiently entered order, billing and customer information

● Performed order management duties with all orders (pending, new, damaged, and finished)- by following up with customers, calling vendors if needed, tracking and fulfilling orders

● Professionally handled discrepancies with customers regarding issues related to sales, products, billing, and order placements. Fidelis Care

November 2019-March 2020

Member Service Representative (temp position) Long Island City,NY

● Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

● Answered and quickly redirected up to 80 calls per day while accurately booking transportation.

● Followed up with customers on unresolved issues.

● Reported policy changes and company conditions affecting customer satisfaction

● Maintained and filed accurate documentations on member accounts

● Faxed and emailed special vehicle and equipment forms to multiple medical facilities to receive proper authorizations.

● Access, verify and update member accounts to book proper medical transportation to and from different medical facilities.

● Communicate with multiple transportation dispatchers while documenting trip cancellations, member comments, complaints and special requests.

Arch telecom

October 2018– May 2019

Customer Service Representative/Sales Brooklyn, NY

● Managed, maintained and established new accounts

● Trained multi-tasking and in phone and email etiquette when dealing with customers.

● Executed problem solving skills to determine solutions for clients

● Exceeded personal and corporate sales goals

● Maintained a strong knowledge of the company's products, pricing, plans, promotions and service features.

● Assisted customers with understanding their monthly bill

● Built and maintained rapport from new and existing customer accounts

● Managed all administrative aspects of sales including: contracts, warranties and payments which resulted in strong customer loyalty

● Basic troubleshooting of various cell phone manufacturers

● Heavy knowledge and usage of computer systems, internet services and services provided by sprint. Spartan Security

April 2016– October 2018

Security receptionist New York, NY

● Greet, screen and direct visitors to the company office.

● Take and receives messages for various personnel

● Receives, sorts and forward incoming mail.

● Use of a multiple phone line.

● Responded and sent emails to superior supervisor

● Observing cameras while looking for policy violations Education: Arts and Media Preparatory Academy - Graduated 2011

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