Customer Service Csr

Curriculum Vitae

Shailesh Kumar Singh

Sec-**

Noida, Uttar Pradesh-201301

Ph: - 858-***-****

Email: - *****************@*****.***

Career Objective

To grow with the organization offering challenging opportunities and where I can implement my experience and knowledge for meaningful contribution towards the growth of the organization.

Work Experience:

KIPL Advisory Pvt. Ltd. from Jan. 2021 and still working Job Profile – Team Leader

Key Roles: -

Manage the sales and Customer service team

Audit their calls & Conduct daily/weekly observation session with team

Manage Team Attendance, Attrition and shrinkage part

Develop team skills through team building activities and regular sessions

Daily reports to share with managers and the higher authorities. INSIGNIA BPO From Apr- 2019 To Dec-2020

Job Profile-Team Leader

Key Roles: -

Handling team of 16 people.

Report (DSR,Team Attendance,AHT,Hold,Talk time and Break)

Weekly session to enhance team skills

Playing good calls, Bad calls in session and on spots offer for sale.

Cascade new update to team as per client requirement. ANI TECHNOLOGIES PVT.LTD. from Dec-2015 To Mar-2019 Job Profile- Marketing Supervisor and CS

Key Roles: -

Ola shuttle process

Roots supervisor (B2B and B2C sales)

Promoters concern/queries resolving desk

Customer service for users to provide solution

Daily attendance and productivity reports need to be share with seniors. IENERGIZER IT SERVICES PVT.LTD. Apr-2012 To Nov-2015 Job Profile-CSR

Key Roles: -

Handle customer queries/complaints.

Coordinate with concern department to resolve their issues.

Maintain daily base Status Reports.

Education& Qualification

Bachelor’s in Arts with 58% [2015]

Sr. Secondary in Commerce with 59% [2007]

Secondary with 54% [2005]

Diploma in Computer Application [2012]

Personal Information

Name:- Shailesh Kumar Singh

Father’s Name:-Mr. Haushila Prasad Singh

DOB: 5 Mar 1991

Marital Status: Married

Languages Known: Hindi &English

Hobbies: Playing Cricket,Listening Music

Nationality: Indian

Religion: Hindu

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