Call Centre Associate Consultant

ASGHAR ALI

Karachi, Pakistan **********@*****.*** Mobile 030********

Dynamics CRM 365 SQL SERVER MySQL C++ C# JavaScript SSRS Crystal Reports Power BI Tableau

OBJECTIVE

Seeking a job opportunity as a software engineer, I am a self-driven individual with skills and expertise in the designing, planning, and maintenance of software programs, I wish to work with a diverse team that works towards contributing to the company’s vision and goals. SUMMARY

2+ years of experience in software development. Mainly worked on platforms like Dynamics, Databases like SQL Server, and MySQL, Reporting tools like SSRS Crystal Reports MIS. Hardworking, proactive, problem solver and team player with good communication skills. Highly organized and detail-oriented individual with strong programming and analytical skills. WORK EXPERIENCE

Global iTS

CRM Associate Consultant

Nov 2021

Euronet Worldwide

Associate System Engineer

March 2021 – june 2021

• Monitoring bank transactions.

• Run daily basis processes for banks.

• Process EODS (End of day) Euronet Subsystems because the bank transactions route through EN Subsystems.

Treehouse consultancy

Microsoft dynamics CRM

developer Nov 2019 – June 2020

• Customize CRM Systems both online and Onpremise.

• Provide support to existing CRM Systems.

• Create SSRS Reports.

Vizor Solution

Microsoft dynamics CRM

developer December 2017 –

October 2019

• Customize CRM Systems.

• Provide support to existing CRM Systems.

• Create SSRS Reports and PowerApps.

PROJECTS

Qatar Rail

Tools & technology: Dynamics CRM 2016

Role: Support

Project summary: Call centre agents will receive request through inbound calls, Case will escalate according to complaint type and levels to different teams in Metro. 7 level complaint hierarchy maintained in the system for drill down reporting,Escalation and notifications will be done according to SLA. Integrated with IVR, WEB and SMS. Duration: 1 year.

Qatar Municipality

Tools & technology: Dynamics CRM 365 Online

Role: Developer

Project summary: Call centre agents will receive request through inbound calls, Case will escalate according to municipality, different department, and divisions. Email notifications is sending to people who do not have CRM access, Complete case flow from Call centre to on ground staff has been handled. Integrated with Ministry System, Own Mobile Application, SMS, and WEB

Duration: 6 Month.

Case Management System

Tools & technology: Dynamics CRM 2016

Role: Support

Project summary: Call centre agents will receive request through inbound calls, Social Sites Case will be created on CRM System and escalated according to complaint type.Escalation and notifications will be done according to SLA. Duration: 1 Year.

PERSONAL PROJECT

Power BI report

To update my skills, I worked on Power BI and came up with this interactive report. Follow this link:

https://drive.google.com/file/d/1zaByq9KVNvJw1JmE6ZcwdZvdBE0p0p5T/view?usp=shari ng

EDUCATION

• Bachelor of Science, Computer Science, Muhammad Ali Jinnah University (MAJU) – 2017

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