Customer Service Administrative Assistant
Resume:
Elizabeth A. Alozie
Richardson,Texas 75081
**********@*****.***
objectives:
*Administrative Assistant *Customer Service Rep *General Office Clerk
Summary of qualifications:
Experienced in customer service both face-to-face and over the phone.
Computer experience MS Office and Point of Sale System experience.
Highly organized, strong verbal/written communication skills.
Customer-service oriented with an outgoing personality.
Detail-oriented, a fast learner, ability to handle multiple tasks, and a team player.
Clerical Skills
Skilled and competent in many clerical procedures, including:
* Typing * Answering multi-line phones * Cash Handling * Filing * Distributing Mail
* Computer Skills * Bank Deposits * Recording Keeping * Data Entry *Daily opening/closing of office
customer service
Over 20 years of experience providing excellent customer service.
Greeted customers in a friendly manner and provided fast and friendly customer service.
Effectively handled irate customers and complaints.
Responsible for communicating service related issues to upper management.
Explained product, services and prices.
Directed and assisted customers; answering phones and responding to customer requests.
Set appointments and updated customer status into computer system.
Provided customers with product and appointment information.
Educated customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
Accurately processed customer transactions such as orders, quotes and returns.
Took payment information and other pertinent information such as addresses and phone numbers.
Placed and cancelled customer orders, and answered questions about terms of sale.
Performed opening, closing, and other servicing duties such as cash and vault balancing; ordering cash, making deposits; completing logs, reports, and performing audits.
Administrative Assistant
Able to provide information via telephone and to route and screen calls.
Able to coordinate all mail into and out of the office.
Able to contribute to the security of an organization by helping to monitor the access of visitors.
Able to classify, store, retrieve, and update information.
Able to enter data, perform word-processing, sort mail, and operate copiers and fax machines.
Able to record information and examine incoming material.
Able to research and do audits on various documents.
Maintained financial and other records and verified statistical reports for accuracy and completeness.
Work History
11/2017-04/2018 Tax Preparer Jackson Hewitt tax Service, Dallas, TX
11/2013-05/2016 CSR Catastrophe Mgt Solutions, Richardson, TX
10/2014-04/2015 CSR Remix Staffing, Dallas, TX
04/2012-04/2014 Appointment Setter Crescent Processing, Sherman, TX
07/2009-03/2011 CSR Express Employment, Dallas, TX
References available upon request
Contact this candidate