Customer Service Springdale

Daniel Crane

337-***-****

**********@*****.***

**** ***** ******

Springdale AR 72762

EDUCATION

****-****: University Of New Orleans

Bachelor Degree attained in Business Administration

Minor Degree in Jazz Performance

WORK HISTORY

2007-2021: Guitar Center New Orleans - HARAHAN, LA

2018-2021: Operations Manager

Duties included but not limited to:

- Successfully leading a crew of 6-10 employees to ensure the Business operates efficiently and productively. (Hiring, scheduling, etc.)

- All cash handling (deposit preparation, drawer tills, P&L, etc.)

- All safety guidelines constantly maintained and monitored storewide

- All cleaning and maintaining of facility ( supply orders, service requests, etc.)

- All Loss prevention guidelines consistently adhered to and spread through storewide training

- All merchandising roll outs completed ( signage refresh, price integrity)

- Providing direct assistance to the Store Manager to operate the business as a whole. Heavy email communication utilized.

2015-2018: Customer Service Manager

- Directly manage team of 15-20 employees on high paced sales floor.

- Successfully train new and existing employees

- Constantly pushing sales related metrics to meet and exceed forecasted sales goals.

- Hiring and scheduling of crews usually not exceeding 25 employees

- Handle any and all customer service related issues

2010-2015: Sales and Training Manager

- Same as above mentioned CSM with focus on training in real-time sales floor atmosphere.

2007-2010: Floor Sales Representative

- Frontline customer service while building knowledge of products in every department of the store.

2001-2007: Stine Lumber Company - SULPHUR, LA

2005-2007: Department Manager (Hardware)

- Managing of interior hardware department with duties including but not limited to stocking, cleaning and providing excellent customer service.

2001-2005: Inside Sales Representative

AVAILABILITY

I am looking for a full time position but am open to certain part time or remote positions.

My availability is Open anytime Monday-Saturday.

I would prefer to have Sundays off but understand if this is unattainable my schedule can be adjusted.

I have recently transferred to the NWA area and reside in Springdale. I am looking to start my next career asap.

Contact this candidate