Customer Service Production Lead

Guadalupe Ramirez

Lewisville, TX ***** 214-***-**** *****.**********@*****.***

CORE STRENGTHS

●Excellent Customer Service Skills: Over 5 years of customer service and customer translations

●Superior Communication Skills: Effective communicator both in-person and via telephone, with exceptional experience in communicating professionally

●Diverse Experience: inventory, warehouse, shipping/receiving, and bakery department

KEY SKILLS

Bilingual Spanish/English Excellence in Multitasking Organized and A Fast Learner Cleaning Basics Warehouse Experience Production Passion for Excellence Pleasant, Patient and Friendly Attitude Oral & Written Communication Skills Knowledge of Organizational Policies

PROFESSIONAL EXPERIENCE

Acuity Brands Distribution Center Dallas, TX 03/2018 - 12/2018

General production

●Reading computer diagrams to set a light fixture.

●Setting up new fixtures and verifying the ticket order.

●Testing and handling electric wire products.

●Responsible for working with new staff and limited time product handling.

Advanced Production Coppell, TX 09/2013 - 09/2016

Lead

●Assisted in production printing of decals for various business/events/ vendors

●Responsible for checking in and logging new orders for production team

●Emailed verifications to clients in order to ensure quality customer service and a personal touch

●Performed quality inspections on all outgoing product

●Trained new staff regularly on business procedures and processes

●Worked with limited supervision, in a self directed environment and was able to meet set productivity demands, and goals

Samsung Coppell, TX 06/2012 - 06/2013

Production Lead

●Responsible for new hire training and orientation to procedures

●Prepared company product for production in industrial professional environment

●Contributed to the team effort driving and accomplishing results and quotas

●Resolved product or service problems with quality customer service

●Responsible as lead staff and work area and team

The Ranch Coppell, TX 06/2010 - 06/2011

Bakery

●Mixed and baked ingredients to produce breads, rolls, cookies, cakes, pies, pastries, or other baked goods

●Decorated desserts and cakes for party events

●Translated with Spanish speakers product availability and quality

●Cleaned area to comply with Food Safety and Sanitation regulations

●Checked products for quality and identified damaged or expired goods

●Evaluated quality of food ingredients or prepared foods

EDUCATION

Lewisville High School HS Diploma

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