Customer Service Machine Operator
Resume:
Skills - Capabilities - Strengths
Adam Brown
Business & Information Management/ CNC Operator
Jamestown, NY, 14701
****.***********@*****.***
Talented CNC Machine Operator skilled in operating diverse equipment with speed and efficiency. Highly accurate and knowledgeable with good understanding of bonding and finishing processes demonstrated over 5-year steel, cardboard and wood background. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings over 10-year background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft word Excel Business Management, Human resources, and Customer Service.
Conscientious Call Agent with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Great Smile and even better voice Microsoft Word, Excel, PowerPoint, Outlook, Access Customer Service as well as Business Management
Business Communication & QuickBooks Pro
Inbound /outbound calling through 411 troubleshooting perfectionist Blueprint reading
Malfunction troubleshooting
Specializing in Wood furniture also stainless steel Handled Over 1000 Emergency inbound calls taken on 9/11 Accounting, Human Resources, Customer service
High Motor very likeable with successful traits in multiple Fields from Office/Remote setting also Warehouse/Plant
Machine setup of tool, dies, calibration, maintenance with many other skill sets Team leader, coach or trainer
Work History
2020-08 - Current CNC Machine Operator
E-solutions Usa (Bush Industries), Jamestown, NY.
Boring Operator of Wood
Manually set up machinery, drill sizes, lengths and depths to exact specs! Loaded and unloaded parts weighing up to 80lbs to maintain high level of production.
Properly loaded and unloaded materials in and out of machines. Trained and coached new team members on proper machine set-up procedures to help with employee turnover ratio.
Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues. Input instructions for machine operations based on specifics of work orders. Maintained tight tolerances with design specifications. Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
2019-01 - 2021-05 CNC Machine Operator
JMP, Jamestown, NY
Punch Operator of Steel
Mounted attachments such as relieving or tracing attachments to perform operations such as duplicating contours of templates or trimming workpieces. Adjusted machine controls and changed tool settings to keep dimensions within specified tolerances.
Replaced dull or inefficient equipment parts to enhance machinery performance and improve production yields.
Stainless steel punching to exact specs producing tool boxes and Household furniture.
2015-05 - 2019-01 Customer Service Representative
The Connection Call Center, Jamestown, NY
Qwest Diagnostics (Biometrics)
Abided by HIPPA laws 100%
Gave client info on very personal matters
Had average of 10 callbacks throughout the years due to excellent customer service and Handling procedures
Answered constant flow of customer calls with minimal wait times. Consulted with outside parties to resolve discrepancies and create effective solutions.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times. Collected customer feedback and made process changes to exceed customer satisfaction goals.
2012-02 - 2015-05 Machine Maintenance Mechanic
Clarke Box-It, Jamestown, NY
The Zippo Box-Line
I started off for the first 3-6 months running the 2 machines that manufactured both the Zippo box and its adjoining lid.
After the getting to know and understanding of the machines i became a shop mechanic for the machines exclusively for the Zippo-Lines Inspected and listened to conveyor lines and glue pot machines and equipment to locate cause of malfunction.
Read and interpreted machine manuals and work orders to perform required maintenance and service.
Dismantled machines and equipment to gain access to problem areas. Followed detailed maintenance and operational schedules to complete projects and keep vehicles functioning.
Documented machine irregularities and completed repairs. Made routine adjustments to machines depending on use and season due to temperature changes effecting glue ratio.
2011-10 - 2012-02 Dietary Aide
Heritage Park Nursing Home, Jamestown, NY
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Served meals to residents in accordance with established schedules and dietary procedures.
Maintained strict levels of cleanliness for tables, floors and prep areas. Reported and documented resident changes in consumption or behaviors. Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
2009-04 - 2010-12 Spot Welder
Matco, Jamestown, NY
Welded in flat, horizontal, vertical and overhead positions. Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.
Set up and operated shielded metal arc and gas metal arc welding equipment. Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
Inspected welds and checked critical measurements to meet specifications. Education
Fabricated shop parts directly from blueprints.
Salvaged and rebuilt parts to achieve cost savings and reduce waste. Managed repair and maintenance schedule to organize shop and maintain equipment.
2006-11 - 2009-04 Warehouse Manager
Zurn Industries LLC, Falconer, NY
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors. Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements. Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability. 2000-08 - 2006-04 411 Operator
Verizon North, Erie, PA
Helped callers locate specific businesses, residences or public buildings with mapping assistance.
Accessed number directories to provide relevant information to callers. Answered questions about third-party charges and refunded incorrect bills. Completed and forwarded forms for listing corrections, incidents and emergency calls to correct personnel.
Connected local and long distance calls.
Provided new employees with voice and accent training to teach proper customer service etiquette.
Properly directed inbound calls in phone queues to improve call flow by 8%. Performed clerical work such as sorting mail, restocking supplies and typing documents.
Assisted over 1000 inbound customers daily by answering questions and transferring to requested locations.
on 9/11 i worked overtime (12hrs) due to high call volume! Many customers where in shock and just wanted to contact loved ones to make sure they were not affected although most calls ended in pain and agony. Responded to customer inquiries with patience and positivity to establish excellent first impression.
Absolutely loved the job yet was outsourced by the world wide web. 2018-05 - 2019-01 Business Information Management: Customer Service, Microsoft, Human Resources
(EIT) Erie Institute of Technology - Erie Pa
Received Certification of Completion for Business & Information Management
(BIM) Computer Essentials
Networking Fundamentals, Computer Essentials, Business Communication and management
Microsoft word, excel, Windows and Quickbooks Pro
Professional development completed in Customer Service and Strategies for success!
1996-08 - 2000-05 High School Diploma
East High School - Erie, PA
Member of Varsity Basketball 1 game away from playing against Kobe Bryant! Awarded best dressed
Awarded 9th in my class 3.63 High Honors!
Graduated with college credits due to AP Mathematics and AP Chemistry
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