Customer Service Agent Sales

Tamara Hill

***-** ********* ***, *** *H Tel: 718-***-****

Flushing, N.Y.11354 Email:**********@*****.***

CAREER PROFILE

I am self- starter and quick learner. Combined versatile skill set with 17year of experience in Business with diversification ranging from Banking, Tourism, Hospitality and Home Care. Strong Customer service and sales background willing to contribute my experience, transferable skills and remarkable Business Acumen that will ensure that your company, organization or small business thrive “. PROFESSIONAL EXPERIENCE

MZL HOMECARE 08/2017-08/2018

Home Health Aide Queens, NY

Performed personal care duties and assisted with ADL, Such as Bathing, feeding and feeding and dressing.

Prepared patients room, made beds, keep the patients belonging neat and organized.

Helped clients prepare nutritious meals and snacks.

Coordinated daily exercise with patients in a timely and orderly manner.

Maintained records of services performed and of apparent condition of clients. Queens Botanical Garden 04/2016- Present

Custodian/Guard Attendant - Part –time Queens, NY

Perform efficiently all custodian maintenance duties, sweeping, dusting, mopping,

Sanitize and clean working surfaces, empty trash cans and clean restrooms

Monitor Premises at night with vehicle patrol around grounds.

Secure entrances and check for break-ins.

Utilize CCTV for suspicious activity and change

Defender Security 09/2015- 6/2016

Security Guard/Fire Guard Queens, NY

Guarded Silver Crest Nursing Home against fire, theft, vandalism and illegal entries

Directed guest to specific locations with the building premises.

Greeted guests, issue building passes, answering telephone in a friendly and professional manner

Patrolled facility for disorderly behavior and ensure public safety and security.

Completed daily activity reports stating all observations, incidents, and irregular

Conditions

Employment Solutions 03/2015-Present

Temp Agency/ Seasonal New York, NY

Princess Cruise Ship – Airport Greeter/ Ensured all guest are met at arrival terminal Escorted the guest to Chartered transportation or arrange alternative transportation.

Jacob Javitz Convention Center- Catering set-up and clean-up and banquet server.

Jacobi Hospital- Payroll Clerk assisted with payroll and clerical duties assigned. Skyline Bus Tours 05/2013-02/2015

Ticket Agent Sales Supervisor New York, NY

Supervised and Provide support to Ticket agents working in external conditions.

Coached ticket agents to identify and engage potential consumers to achieve daily sales goals.

Directly interacted with customers to answers customer service inquires and address complaints or issues with service.

Effectively distributed sales calls to tickets to maximize sales potential.

Assisted tourists with trip planning to increase satisfaction with company’s services and products. Atlantic Bank (Division of NYCB) 06/2008-02/2012

Head Teller Assistant New York, NY

Ensured supply of currency for institution’s needs based on legal requirements, institution’ s procedures and policies as well as business demand; supplied ATMs with currency based on customer usage.

Reconciled reports of daily transactions; process financial transactions with accuracy and completeness.

Executed a high quality customer service and problem resolutions; demonstrated leadership abilities proven by exceptional sales and customer service.

Analyzed customer relationships and needs to identify opportunities to offer products/service recommendations and cross selling.

EDUCATION & CERTIFICATIONS

Chinatown Manpower Project 01/2018-04/2018

Nursing Aide Training Program New York, NY

Completed 140 hours of training in varies area of patient care including: beds making, catheter, measuring and recording contents of urinary drainage, and vital signs such as body temperature, blood pressure, pulse and respiration.

ABC Training School 06/2017-06/2017

HOME Health Aide Certification Course Bronx, NY

Completed 100 hours of training to deliver healthcare to the elderly, ill or disabled.

Learned to help control infectious diseases and manage patients.

Clinical experience 20hrs supervised at a nursing facilities. New York Technical College 06/1995-06/1995

High School Equivalency Course Brooklyn, NY

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