Chef/ Certified Rooms Division Specilist
Resume:
Dennis Shane Motts
**** **** ******, *** *****, CA 92102
************@*****.***
Objective: To obtain a full-time position of employment in which my broad range of skills and abilities can mutually benefit the company I represent and myself.
Q u a l i f i c a t i o n S u m m a r y
Tremendous organizational and time management skills, such as multiple calendar scheduling and meeting coordination. Ability to communicate in a bi-lingual environment. Self-starter, team player, personable, energetic with the ability to work well with others while demonstrating leadership in a fast pace environment. Proficient in the use of, SHOPKEEP (POS) QUINN PMS, Aloha POS, and Lawson accounting system. All extranet (internet) websites. Microsoft Word/Excel. Completely comfortable with telecommunications equipment, to include Switchboard Supersets, Two-Way radio and voice mail.
P r o f e s s i o n a l E x p e r i e n c e
Fishbone Kitchen, General Manager, Kitchen Manager Oct 2016-Present
2820 Historic Decatur Rd. San Diego, CA 92106
619-***-**** (Dan Nattrass) Owner
General responsibilities: Oversee all front of house/ back of house restaurant operations to include quality control of product, inventory control, ordering of products, employee scheduling and payroll. Shift changes, with accounting and cash drops reporting. Address day to day operational needs of restaurant regarding guest satisfaction and service. Provide guidance and leadership to all associates to enable a more efficient working environment. Solely responsible for providing recipes to employees on Google drive to improve employee knowledge and awareness of all recipes and method of preparation, plating and service. Responsible for creation of online scheduling for all employees to utilize as an easy method of access to schedule and communications. Reporting directly to owner overall needs of restaurant and business as a whole.
Surfer Beach Hotel, Front Office Manager Mar 2012-Oct 2012
711 Pacific Beach Drive, Pacific Beach, CA 92109
619-***-**** (Lynn Ammons) General Manager
General responsibilities: Oversee all front office operations to include check-ins and checkouts, front office scheduling, maintain all online travel site inventories and rates, while trouble shooting any and all property and guest issues while maintaining a successful operation in overall guest satisfaction, supporting and upholding all standards of excellence and standards.
WorldMark by Wyndham, Guest Service Associate Oct 2010-Dec 2011
Vacation Ownership
1110 A Street, San Diego, CA 92101
(6-19-795-**** theworknumber.com ID#12676
General responsibilities: Meet and greet time share owners upon check-in and check-out, while processing check-ins and check-outs in Medallion PMS, act as liaison between time share owners and WorldMark by Wyndham Corporation, updating guest information and time share status, complete graveyard reports to be uploaded to accounting department for corporate office, utilize POS to post charges to guest accounts.
El Cordova Hotel, Assistant General Manager Nov 2007-May 2008
1351 Orange Ave., Coronado, CA 92118
702-***-**** (Joshua Murphy) General Manager
General responsibilities: Assist the General Manager in all operations of the hotel to include front office operations, housekeeping, maintenance, sales and accounting. Resolve all guest related issues and ensure guest satisfaction. Collect all outstanding debts from guests and city ledgers. Uphold all standards of excellence in guest and employee relations. Provide guidance and leadership to all associates to enable a more efficient working environment.
Navy Lodge Program, Assistant General Manager Mar 2005-Nov 2007
Naval Base Coronado, North Island, Coronado, CA 92135
619-***-**** (Shelly Burke) General Manager
General responsibilities: Serve as an Assistant General Manager to the Navy Lodge ensuring an efficient and profitable operation which meets Navy Lodge guidelines and standards. Maintain contact with guests to insure quest satisfaction. Respond and resolve guest inquiries and problems. Conduct room inspections, public access areas and outside grounds for cleanliness and appearance. Identify deficiencies ensuring corrections are implemented. Develop local instruction concerning front desk, housekeeping and maintenance operating procedures and recommend changes in procedures to update operations. Maintain all accounting records to ensure all accounts are balanced and in compliance with standard to include city and guest ledger accounts. Conduct weekly sales calls and marketing ventures for prolonged and stable occupancy levels. Provide all associates with support, guidance and obtained knowledge of industry to allow personal and professional growth for all associates. Carry out EEO policies and communicate support of these policies to associates. Develop yearly budget plans, forecasting reports, market surveys and capitol items lists to achieve future success.
The Bristol Hotel, Front Office Manager Jun 2002-Aug 2004
1055 First Ave. San Diego, CA 92102
619-***-**** (Desiree) Human Resources Manager
General responsibilities: All management operations of the front office, bell staff, reservations, drivers and audit staff, to include scheduling, payroll, hiring and training. Resolve and field all disputes. Collect all outstanding debts from guests and city ledger. Uphold all standards of excellence in guests as well as employee relations. Providing all employees with guidance and leadership skill to enable a more efficient working environment. Originating incentives to all employees to keep up positive morale and an atmosphere that will ensure an increasingly more comfortable stay for all guests. Revenue and yield management of 15 internet sites to include GDS (Utell), Hotels.com, Expedia, EZ-Yield, etc. Daily room inspections and public/guest areas.
Oversee group blocks with sales team, group and daily rates.
E d u c a t i o n Years
SDCC- Culinary Arts Program/ general culinary arts 2016-2017
American Hotel/Motel Association/ Meritorious Award, 2006/2007
Certified Rooms Divisions Specialist
San Diego Mesa College/ Hotel/Motel Management 2000
San Diego State University/ Microsoft Word and Microsoft Excel 1997
References: Professional and personal references available upon request
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