Data Analyst Administrator

Mabatho Maiketso

Cell: 079*******

*** *********** ****** ***** **** Ext 10 Randburg

*************@*****.***

Company : Dorlota Cargo & Freight

Position : Data Administrator

Period : January 2020 – Date

•Collecting and interpreting data

•Maintain the performance of Internal and production database servers within company SLA

•Diagnose and troubleshoot SQL Server service outages as they occur, with an emphasis on effective communication, Route cause identification and solution tracking

•Routine performance tuning of database systems

•Set and help maintain database standards

•Manage database access and assist with developing processes for optimising database security

•Review and validate data integrity, quality and accuracy

•Analyzing results

•Identify pontential process improvement and arears within the business

•Preparing reports and presentations and deriving business insights

•Reporting the results back to the management

•Identifying trends and patterns in data sets

•Working alongside teams within the business or the management to establish business needs

•Defining new data collection and analysis process

•Identify new process iprovement opportunities

Experience

Company : Marsh Africa

Position : Junior Data Analyst

Period : Otober 2018 – November 2019

•Software installation and Maintenance

•Data Management

•Specialised Data Handling

•Database Backup and Recovery

•Security Administration

•User Management

•Network and storage Capacity Planning

•Network and storage Performance Monitoring

•Database Tuning

•Software Network Troubleshooting

Company : CRL Group

Position : Sever Support Engineer

Period : February 2018 – May 2018

Duties:

•Process Incidents and Patch the Servers.

•Open and change requests.

•Diagnose issues using tools like HP.

•System Management Homepage.

•Work on Disk memory (upgrades and Configuration).

•Create a user domain and email

•Remote assistant.

•Check events/logs and report.

•Configure and Replace RAID.

•Build Windows physical/Virtual Servers.

•1st line Support

•Active directory authentication authorization

• Deal with clients at their offices

•Work with Microsoft Server 2012

•HP/Dell configuration and replacement

•IT Sales

Company : XBX IT Solutions

Position : Intern (Desktop Support)

Period : January 2017 – December 2017

Duties:

•Deploy necessary applications.

•Proficient in troubleshooting.

•Provide support for desktop computer operating systems Google Apps and hardware/peripherals; work with individuals within the company.

•Proactively resolve customer problems with about equipment and services anything technical.

•Deliver just-in-time support both at the Help Desk.

•Test software images developed.

•Sales of computer, laptop and parts

•Respond to requests for technical assistance in person via phone and remotely.

•Install Operating system.

•Network, cabling and connecting computers to the networks

Reason for leaving : Company was liquidated.

Company : Regent Insurance

Position : Claims Administrator

Period : April 2016 – October 2016

Duties:

•Loading and verifying customer information.

•Providing customers with required documents.

•Claim calculations.

•Contact insured or policy holders for missing documents.

•Organize and work with detailed office records.

•Attach required/requested document to the claim file.

•Review insurance policy to determine coverage.

•Make thorough investigation before paying out.

•Applications Auditing.

•Screening applications.

Reason for leaving : 6 month contract ended successfully

Company : Nedbank

Position : Service Champion/Receptionist

Period : October 2015 – January 2016

Duties:

•Ensuring that customers get help on first contact.

•Screening customers according to the help they need.

•Help customer with their account numbers.

•Stamp documents.

•Direct customers to correct destinations.

•Help customers with logins and video calls.

Reason for leaving : Filling in for someone on maternity leave

Position : Sales Consultant / Call Center

Duration : August 2010 – December 2011

Duties:

•Selling products to customer (bank related).

•Initiate new acounts

•Data capturing

•Relieving at call center

•Provide financial solutions to meet customer’s needs.

•And sell bank value added product.

•Find new leads for regarding bank related products.

•Maintain Professional customer resolution is a priority to maximize satisfaction

•Maintain communication with clients and introduce improved services.

•Maintain service level agreement.

•Supply management with reports and feedback weekly.

•Professional relationship with every customer.

Reason for leaving : Further Study

Company : Wesbank

Position : Customer Administrator /Call Center Agent

Period : December 2005 – November 2008

Duties:

•Answer incoming calls and respond to customer’s emails

•Management and resolve customer complaints

•Sell Bank products and place customer orders in the computer system

•Identify and escalate issues to supervisors

•Provide product and service information to customers

•Research required information using available resources

•Research, identify, and resolve customer complaints using applicable software

•Process application forms

•Route calls to appropriate resources

•Document all call information according to bank standard operating procedures

•Recognize, document, and alert the management team of trends in customer calls

•Follow up customer calls where necessary

•Upsell products and services

•Complete call logs and reports

•Other duties as assigned

Reason for leaving : Assisting with the family business

Education

Higher Diploma

Institute : Pearson Institute

Qualification : Information Technology

Year : 2013

Certificate

Institute : Roodepoort College

Qualification : Business Management

Year : 2001

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