[Date]

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THEMBALETHU MYAKA

*** ***** ******* **** ** No : 890**********

Glenwood Cell NO: 079*******

Durban adp9d7@r.postjobfree.com

4001

Objectives

I am seeking a position that will benefit from my customer service experience, positive interaction skills where my four- year experience can improve the customer satisfaction. A position that will enable me to use my communication skill, customer service background and my ability to work well with people and contribute to the company success.

Career Summary

CALL CENTRE AGENT, MAY 2019 - SEPTEMBER 2020

EDCON NEW ACCOUNTS

Collects required information from new accounts customer and completes account set up process including data input verifying references, and documentation. I provide information and answers questions regarding interest rates and policies.

THEMBALETHU MYAKA

[Date]

2

Key Responsibilities

Answer telephone calls from Jet and Edgars stores, local and international

Answer income calls and respond to customer’s emails

Management and resolve customer complaints

Receive and process confidential documents

Assist local and international customers with new accounts application

Update customer’s details

Identify and escalate issues to relevant departments

Evaluate and process customers application for new accounts

Employment confirmation and customer interview

Open new accounts

CUSTOMER SRVICE CONSULTANT, FEB-MAY 2019

MERCHANTS CELLC

Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies. Take the extra miles to engage customers.

Key Responsibilities

Managing incoming calls and customer service inquiries

Identifying and assessing customers’ needs to achieve satisfaction

Respond to questions and concerns about service and escalate call appropriately.

Counsel customers on options for service and coverage THEMBALETHU MYAKA

[Date]

3

Consistently improve customer satisfaction through resolution of conflict and concerns

ADMINISTRATION ASSISTANT – JAN 2014 - NOV 2014 ZEMVELO CHUNDLES SHIP

Answered/resolved all inquiries and complaints

Attend to all incoming emails

Managed filling

Kept records of all transactions, comments, inquiries, and complaints.

Managing all incoming and outgoing calls

Write and keep accurate records of discussions and correspondence

SALES CONSULTANT, JULY 2013 – JAN 2014 I TALK SOLUTION CALL CENTRE

Making outbound calls to potential clients to generate quality leads for sales team to convert to orders

Sell MTN handsets

Data capturing

EDUCATION

INSTITUTION: uMgungundlovu FET College

CAURSE: Public Relations

CAURSE CONTENT

Public Relations

Computer practice

Office practice

Communications

Information processing

THEMBALETHU MYAKA

[Date]

4

INSTITUTION: Cranfield Aviation Training

CAURSE: Flight attendant

QUALIFICATION: B737-200 aircraft license

Skills and attribute

Patience and attentiveness

Computer literacy

Microsoft Word

Telecommunications

Time management

Ability to communicate with different people

Ability to use positive language

Goal oriented focus

Ability to handle surprises

Willing to learn

Ability to multitask

REFERENCE

Kavitha Dhunraj (Team manager at Edcon)

273 Monty Naicker road, Durban 4001

Tel: 031-***-****

Cell no: 083-***-****

Email: adp9d7@r.postjobfree.com

Jessica Shezi (Team manager at Merchants Cellc)

4th Floor Walnut road, Durban 4001

THEMBALETHU MYAKA

[Date]

5

Cell no: 076-***-****

Email: adp9d7@r.postjobfree.com

THEMBALETHU MYAKA

Contact this candidate