Customer Service Support
Resume:
Catrina Rodriguez
******************@*****.***
Objective:
A Property Management position in a results-oriented company that seeks an ambitious and
Career conscious person, where acquired skills and education will be utilized toward continued
Growth and advancement.
Highlights:
Fluent in MS Word, Excel, PowerPoint, access as well as most Property Management
Software, such as, Yardi, Blue Moon, Real Page, One Site, AMSI,Sage, Rent Roll and.time keep
Heavy Customer Service, Customer & Product Support Experience and training
Heavy Multi-Line Phone Experience
Strong ability to self-start, self-motivate, as well as continue both mandatory and optional
training
As well as Loss Prevention & Declining Budget training
Continued and proven sales close ratio of 80% or more
Experience:
Resident Manager
The Wooten Company (Delaware on Primrose)
January 4, 2021-Present
Manage a 160 unit tax credit community; I work with YARDI at this property. Supervise a maintenance staff of two and work the office management on my own. I am responsible for taking all rent and staying at a very low delinquency rate. I am in charge of keeping the maintenance up beat and on time with all work order, grounds, pool, shop, etc. Speak directly with our vendors and senior management. I have lots of experience with resident retention and have handled evictions, 30 day to quit, etc.. I of course keep the community leased up. I thrive in a busy environment and would love to be part of your team.
Assistant Manager
JMK(Crossword Park)
March 2020 to December 2020
Dispositions, entering payments to real page, supervising leasing desk, lease
renewals, payables,monthly reports(,end of month,Audits,Market Survey,etc.)Write offs,,Balance, Due,three days,,Delinquency, etc.
November 2017-March 2020
Out for Family Reasons.
Leasing Consultant/Customer Service Rep.
RCMI (Carmel Pointe Apartments) July 2015 to November 2017
Responsible for all leasing duties; Sales/leasing apartment homes, processing applications,
providing quality customer service, handling all paperwork and data-entry for prospects. Resident retention; data-entry for current residents, lease renewals, inputting rents, handling collection of unpaid rent, handling resident issues, providing the residents with quality customer service, putting together and running property events. Office organization; filing, keeping work areas organized. Heavy phones, Customer Support/Service as well as the requirement to be self motivated, a fast learner, easily trained and retrained if needed.
(Additional Experience given upon request)
Education:
● 2008 – Principles of Real Estate
Accredited real estate school Sacramento, CA
● 2003 – Completion of most General Education
American River College Sacramento, CA 3.7 G.P.A.
● 1997 – High School Diploma Mira
Loma High School Sacramento, CA 3.4 G.P.A.
References :
Given upon Request
Contact this candidate