Outreach Specialist Customer Service
Resume:
Susan Gosney
Self-starting, outgoing, people-person
Kalispell, MT 59901
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Substitute Teacher
Evergreen School District - Kalispell, MT
April 2016 to October 2017
Duties were the same as those listed below under the School District #5 employment section Substitute Teacher K-12
School District #5 - Kalispell, MT
October 2015 to October 2017
*ON AN “ON-CALL” BASIS ONLY Responsible for proper classroom management in absence of regular teacher; carried out pertinent lesson plans, behavior management, and applicable learning activities; monitored special learning centers, playground, halls; assisted students with classroom assignments. I have experience with the POWER SCHOOL program, classroom equipment, etc.
Community Outreach Specialist
Flathead Community Health Center - Kalispell, MT
2008 to 2012
Responsibilities
Provided customer service and assistance to the general public regarding health insurance & health care needs; Verified personal & financial information; explained federal program rules; worked with pharmaceutical vendors to establish eligibility for prescription assistance programs; administrative duties; worked closely with City-County Health Department.
Accomplishments
Implemented Women's Reproductive Health assistance services & opened the doors for health insurance assistance for children in the State of Montana.
Skills Used
Confidence in State of Montana policies and procedures regarding government assistance programs; effective communication with professionals, as well as general public; networking; disseminated information and acted as back-up receptionist checking in/out patients; answering phones, opening and delivering mail; dealing with other medical personnel on daily basis.
Customer Service Associate
ShopKo - Kalispell, MT
2006 to 2008
Responsibilities
Took inventory of merchandise; created product displays; provided customer service. Accomplishments
Employee of the Month for stellar service; Created a fun teamwork environment; Assisted in Loss Prevention Programs
Skills Used
Effective communication; commitment and dedication; charismatic personality; creativity, & problem solving. County Director, Lincoln County Public Assistance/Human Services State of Montana - Libby, MT
1984 to 2005
Responsibilities
Managed employees; provided learning information to staff; community outreach; interviewed clients; responsible for county budgets; interpreted federal law; prepared testimony for fair hearing for public assistance recipients. Accomplishments
Promoted from Case Worker to Supervisor, then Supervisor to County Director; Obtained facilitator-ship status through Pacific Institute - Seattle, WA; Created statewide training programs & delivered presentations to appropriate staff.
Skills Used
Sense of humor; efficiency in high pressure situations; ability to meet deadlines; understanding privacy and confidentiality; communication; dynamic public speaking; open-mindedness; magnetic personality Education
Bachelor of Science in Family & Consumer Sciences
Montana State University - Bozeman, MT
1978 to 1982
Skills
Personal computer with general and specific programs; office machines and equipment; superb people skills, thorough understanding of confidentiality laws as they apply to the workplace; public presentation skills (10+ years), Power School (2 years), Interviewing and information-gathering techniques; experience with local, State, and Federal laws regarding hiring and firing, progressive discipline and coaching (10+ years) Certifications/Licenses
Certified Facilitator, Pacific Institute. Seattle, WA Group facilitation for "Imagine 21" professional development program; Statewide presenter and trainer Additional Information
Hard-working, honest, open and direct; compassionate, and a forward-thinker. An extensive history working the public; Multiple years of human resources experience including, but not limited to, screening and interviewing of new applicants, conducting all necessary background and employment checks; responsible for obtaining all necessary new-hire paperwork; ensured all specific training was conducted, provided supervision for 12-15 employees; disseminated benefit information to all staff and acted as liaison between staff and benefit service providers. Superb public speaking skills, 5+ years developing and presenting personal and professional development seminars to adult learners
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