Seo Specialist Customer Service

Winifred Msooter Liam

Abuja, Nigeria +*** 706-***-**** ************@*****.***

A highly driven and results-oriented copywriter, SEO Specialist, and ghostwriter with 4+ years of career experience in e-business optimization organizations. Adept at delivering high-quality content and stories that have a conversational flow to them. Adopts a consultative approach to ensure specific client requirements are met while focusing on exceeding their expectations for service quality. Possesses an unwavering commitment to customer service, with the ability to attain core values, mission, and vision. Boasts of record accomplishment of deadline work within fast-paced atmospheres. Pay attention to detail while writing clients’ stories, copies, and contents of any kind. Demonstrated expertise in designing and writing jobs. An experienced user with all Google tools and plagiarism apps. A dependable, hardworking, innovative team player, and quality achiever with skills in business branding. Author presentations and packaging with knowledge of the Amazon KDP market.

CORE COMPETENCIES/KEY SKILLS/AREAS OF EXPERTISE

●Writing

●Ghostwriting

●Crypto/NFT/Metaverse/Web3 writing

●Motivation letter writing

●Editing and Proofreading

●Content Development

●Multi-tasking

●Team Leadership

●Flexibility

●Customer Service

Negotiation

EDUCATION

Kwara State University Malete, Kwara State, Nigeria.

BSc. Public Health Science 2018 - 2021

St. Augustine Secondary School - Junior Secondary School. Abuja, Nigeria. 2009 - 2011

Ecwa Secondary School – Senior Secondary level Makurdi, Benue State Nigeria.

● 2011 - 2014

Business Letter Writing Course. From Udemy.

PROFESSIONAL EXPERIENCE

PeachesHouse Writers Abuja, Nigeria

Expert Blog Writer Oct 2018 - Dec 2018

●Consistently improving various companies’ organic search results by increasing the search engine results through quality blogs.

●Working together with internal teams to enhance design, usability, content, and conversion points of websites and web properties.

●Regularly demonstrating expertise in keyword research to ensure the client companies remain modern with industry trends to uncover new opportunities for clients’ websites.

●Demonstrating sound communication skills while handling the client's pre-strategy phase to gain insight into client/company objectives to effectively generate quality articles.

●Responsible for creating original, grammar-free, and timely SEO content.

●Developing content and social media strategy to position the brand as a 'top 3' in their respective industries

Marks Publishing London, U.K.

Ghostwriting in Nonfiction October 2021- Present

●Paid great attention to details on customer orders by closely working with a variety of clients to ensure I interpreted their stories in a way that makes them proud to put their names on them.

●Promptly responded to messages so I could put in the specifications necessary for my clients. Ensures I meet short deadline orders to ensure customer loyalty while understanding their needs and stories.

●Collaborated closely with other key writing personnel to ensure I delivered and exceeded clients' expectations.

●Strictly followed the set timeline and adhered to instructions while creating, editing, and proofreading my works from different niches.

●Utilized exceptional communication, interpersonal, and negotiation skills while handling customer orders.

●Demonstrated familiarity with content development strategy and carried out great research work.

Freelancing On Upwork Abuja, Nigeria

Academic writing professional November 2021 - Present

●Maintained professionalism while conducting research and writing research papers in resolving customer queries and delivering work on time.

●Demonstrated expertise in handling research proposals for various Master and Ph.D. students.

●Adhered to instructions as per the customer’s demand to ensure customer satisfaction.

●Consistently met and exceeded personal and client goals while handling research papers and assignments.

●Established and maintained relationships with individuals who are credible sources of information.

●Conducted preliminary research on content requested by the client, including the topic, title, keywords, and references.

SKILLS AND INTERESTS

Technical Skills: IT Support Skills (intermediate levels), Microsoft Office (proficiency level), Use of All Google tools (Proficiency level)

Interests: Writing, Researching, Reading a book, Helping out, Tech enthusiasts.

Languages: Native English, Can read and write Spanish, Hausa.

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