STACEY A. RICHMAN

*** ******** *****

Pennsville, NJ 08070

856-***-****

adp9bq@r.postjobfree.com

CAREER OBJECTIVE: To obtain a challenging, stimulating, and rewarding position within a Company that will offer both growth and advancement. EXPERIENCE:

09/2018 - 02/2019 Wedgewood Pharmacy, Swedesboro, NJ Pharmacy Technician

*Handled inbound calls from customers.

*Helping them get the medication they need in a timely manner.

*Perform excellent customer service while showing loyalty to the team.

*Collaborated formulas to ensure the right dose was given. 10/2017 – 12/2017 TDK Enterprises Inc. Penns Grove, NJ Service Administrative Assistant

*Provide administrative support to the office personnel.

*Responsible for answering phones, mailing, scanning, faxing, filing as needed.

*Created new service contracts.

*Review inspection reports for deficiencies and updated spreadsheets.

*Scheduled day to day service calls with property owners and technicians. 12/2013 - 04/2016 WAYMAN FIRE PROTECTION INC. Wilmington, DE Executive Administrative Assistant

* Provides efficient and professional administrative support to the President of the company.

*Plans and schedules meetings. Responds to various inquiries both external and internal, manages communications via email, phone calls etc.

*Organizes and accurately maintains a filing system of confidential information.

*Coordinates activities with other executives to ensure timely completion. Inspection Coordinator

*Schedules Technicians on a daily basis.

*Review and analyzes reports

*Processed Job Costs for material and labor,

*Assisted Salesman with contracts and research

*Inspectors send in their work orders and paperwork. I go through it daily and attach the paperwork to the account

*State of Delaware invoices (make sure price is right, then marking up for profit)

*Assist in Quarterly inventory if needed

4/2010 - 2/2011 DISCOVER FINANCIAL, New Castle, DE Customer Service Engagement Representative

* Responsible for inbound customer service calls in reference to credit card transactions, products, services, fees, billing errors, payments, and any other customer related inquiries.

* Also inform card members of other services available to them.

* Utilize negotiation and problem solving skills.

* Utilize effective communication techniques.

6/2008 – 11/2008 ARCHER EXTERIORS, Pittsgrove, NJ

Office Coordinator

* Responsible for handling incoming phone calls.

* Setting appointments and coordinating schedules.

* Organizing and maintaining filing system

* Maintain customer database and marketing information.

* Ordering proper material for jobs.

* Tracking production of Job Costing.

* Setting priorities of the workflow as required.

11/2005 – 11/2007 P.J. FITZPATRICK, New Castle, DE Service Coordinator

* Answer all incoming calls to determine billable, warranty or service needs and set an appointment for the homeowner using preset company guidelines.

* Responsible for reviewing the schedule throughout the day to determine the need to rearrange appointments.

* Track and dispatch the technicians.

* Inform the homeowner of late arrivals or changes to their schedule.

* Organize and file warranty and sales contracts. Responsible for proper communication both written and verbal between company and customer.

* Compile and process the bank deposit on a daily basis.

* Process and verify daily invoices, work orders, and timecards for accurate information. EDUCATION: Salem Community College

Carney’s Point, NJ

5/2005 Graduate: Associate’s Degree.

CERTIFICATE / LICENSE: NJ State Pharmacy Technician License SKILLS: CTR, Window based Chase Systems, Computer Skills: Windows Word, Excel, Lotus Notes, PowerPoint applications and personal computer, Maxwell system, calculator, and Facsimile Machine.

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