Administrative Assistant Customer Service
Resume:
STACEY A. RICHMAN
Pennsville, NJ 08070
******@*****.***
CAREER OBJECTIVE: To obtain a challenging, stimulating, and rewarding position within a Company that will offer both growth and advancement. EXPERIENCE:
09/2018 - 02/2019 Wedgewood Pharmacy, Swedesboro, NJ Pharmacy Technician
*Handled inbound calls from customers.
*Helping them get the medication they need in a timely manner.
*Perform excellent customer service while showing loyalty to the team.
*Collaborated formulas to ensure the right dose was given. 10/2017 – 12/2017 TDK Enterprises Inc. Penns Grove, NJ Service Administrative Assistant
*Provide administrative support to the office personnel.
*Responsible for answering phones, mailing, scanning, faxing, filing as needed.
*Created new service contracts.
*Review inspection reports for deficiencies and updated spreadsheets.
*Scheduled day to day service calls with property owners and technicians. 12/2013 - 04/2016 WAYMAN FIRE PROTECTION INC. Wilmington, DE Executive Administrative Assistant
* Provides efficient and professional administrative support to the President of the company.
*Plans and schedules meetings. Responds to various inquiries both external and internal, manages communications via email, phone calls etc.
*Organizes and accurately maintains a filing system of confidential information.
*Coordinates activities with other executives to ensure timely completion. Inspection Coordinator
*Schedules Technicians on a daily basis.
*Review and analyzes reports
*Processed Job Costs for material and labor,
*Assisted Salesman with contracts and research
*Inspectors send in their work orders and paperwork. I go through it daily and attach the paperwork to the account
*State of Delaware invoices (make sure price is right, then marking up for profit)
*Assist in Quarterly inventory if needed
4/2010 - 2/2011 DISCOVER FINANCIAL, New Castle, DE Customer Service Engagement Representative
* Responsible for inbound customer service calls in reference to credit card transactions, products, services, fees, billing errors, payments, and any other customer related inquiries.
* Also inform card members of other services available to them.
* Utilize negotiation and problem solving skills.
* Utilize effective communication techniques.
6/2008 – 11/2008 ARCHER EXTERIORS, Pittsgrove, NJ
Office Coordinator
* Responsible for handling incoming phone calls.
* Setting appointments and coordinating schedules.
* Organizing and maintaining filing system
* Maintain customer database and marketing information.
* Ordering proper material for jobs.
* Tracking production of Job Costing.
* Setting priorities of the workflow as required.
11/2005 – 11/2007 P.J. FITZPATRICK, New Castle, DE Service Coordinator
* Answer all incoming calls to determine billable, warranty or service needs and set an appointment for the homeowner using preset company guidelines.
* Responsible for reviewing the schedule throughout the day to determine the need to rearrange appointments.
* Track and dispatch the technicians.
* Inform the homeowner of late arrivals or changes to their schedule.
* Organize and file warranty and sales contracts. Responsible for proper communication both written and verbal between company and customer.
* Compile and process the bank deposit on a daily basis.
* Process and verify daily invoices, work orders, and timecards for accurate information. EDUCATION: Salem Community College
Carney’s Point, NJ
5/2005 Graduate: Associate’s Degree.
CERTIFICATE / LICENSE: NJ State Pharmacy Technician License SKILLS: CTR, Window based Chase Systems, Computer Skills: Windows Word, Excel, Lotus Notes, PowerPoint applications and personal computer, Maxwell system, calculator, and Facsimile Machine.
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