PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

AJOA

KELLY

A

McKinney Drive, New Providence, Bahamas, 242-***-****, adp9az@r.postjobfree.com Successful at keeping employees focused on performing well with hands-on management of day-to-day activities and special projects. Accomplished in translating high-level directives into actionable front-line policies and achieving consistent results. Strong track record of keeping costs low. Business management Employee training Performance improvement Time management Customer relations Written communication Transportation Operations Manager August 2021 - Current Four seasons New Providence, Bahamas

Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets. Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.

Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.

Maintained optimal employee coverage for business needs with well-prepared team schedules. Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems. Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.

Helped team handle high-volume work by prioritizing tasks and organizing supplies. Senior events associate April 2018 - March 2020

Helped each event go off smoothly by assisting with developing, planning, and implementing strategies.

Achieved event goals by sourcing vendors for services and products needed to accomplish clients' vision. Supported events with high-energy social media postings and well-coordinated digital marketing strategies. Maintained high booking rates by fostering profitable relationships with clients and companies booking

[Type] events.

Elevated event staff performance with skilled leadership, motivation, and discipline. Oversaw day-of execution for corporate events and meetings, as well as trade conferences, group receptions, and cause rallies.

Executed events with consistently high standards of organization, service quality, and enthusiasm for client objectives.

Operations manager September 2018 - January 2020

K

EDUCATION

Little Caesars New Providence, Bahamas

Improved efficiency by synchronizing work of diverse departments to eliminate bottlenecks and streamline processes.

Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.

Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.

Developed team culture focused on group success and continuous improvement. Handled company-wide reporting systems, keeping managers informed of performance with real-time tracking data.

Coordinated operational support for [Type] activities, organizing resources and teams to manage needs. Maximized customer satisfaction and retention through effective employee training programs and conflict management techniques.

Achieved operational objectives through effective recruitment strategies and strategic planning. Kept staff performing at peak levels with clear objectives and hands-on strategies. Manager May 2014 - May 2018

Subway New Providence, Bahamas

Covered daily business requirements with well-organized schedule and properly delegated assignments. Organized training for new team members and routine retraining for established employees to keep all associates operating consistently.

Planned and executed strategies to increase business and drive profit growth. Developed talent from within to build cohesive and successful leadership team. Coordinated efficient operations to effectively deliver [Type] service in line with quality standards and business objectives.

Trained staff in primary roles and strategies for exceeding goals each day. Implemented new policies to reduce waste, streamline activities, and better control expenses. Public administration

Atlantic College, New Providence, Bahamas

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