Regional Manager Customer Care

H.MOHAMMED SHARIFF

Mobile: +919*********,

E-mail:- HYPERLINK "mailto:************@*****.***" ************@*****.***

#** *** *****, ****** *****, Reddiyarpalayam

Puducherry: 605 010.

Objective:

Seeking A Challenging Career With A Progressive Organization Which Will Utilize My Skills, Abilities And Education In Management, Product Management, And Operations. Also, To Be A Part Of The Team Towards The Fulfillment Of Organizational Goals Through The Process Of Self Learning And Development And Motivating And Coordinating A Diverse Work Force Team To Achieve Highest Standards Under Adverse Conditions.

Professional Experiences

Present Working

Lals Group Of Companies LLC

Designation: Store Supervisor

Working As A Store Supervisor At Daiso LLC (Lals Group Of Companies) Reference: Regional Manager (Mr. Ashwin) Ph: +971*********

Job Responsibility:

To Ensure Store Expenses Are Controlled Within Budgets To Ensure Repeat Customers By Enhanced Shopping Experience To Ensure Good Store Upkeep

To Ensure Good Employee Motivation And Retention To Ensure Statutory Compliances

To Ensure Adherence Of Company Rules & Store Procedures

To Ensure Minimum Inventory Pilferage & Minimize Any Other Possible Malpractices To Ensure On Time Availability Of The Required Reports By HO To Ensure Proper Implementation Of VM Guidelines To

Ensure Proper Implementation Of Marketing Schemes

An Efficient Administrator Of The Store Vital Link Between Head Office & Store While Keeping The Interests Of Both The Customer & The Company In Focus

Lilliput Kidswear Ltd

Designation: City Head

Worked As City Head In Lilliput Kidswear Ltd Handling All The Stores In Tamilnadu Region Reporting To Respective Regional Manager.

Reference: Regional Manager (Mr. Stephen Arun Raj) Ph: +919*********

Job Responsibility:

Managing Of Tamilnadu Store (6 Stores)

Recruiting And Training Sales Staff & Asst Manager Supervising, Motivating And Monitoring Team Performance; Allocating Areas To Sales Executives;

Setting Budgets/Targets;

Liaising With Other Line Managers; Reporting Back To Senior Managers;

Liaising With Customers (Which May Include Actual Selling)

Maintaining Detailed Knowledge Of The Company's Products Or Services; Keeping Abreast Of What Competitors Are Doing.

Lilliput Kidswear Ltd

Designation: Store Manager,

Organization Profile: Lilliput Are Manufacturers & Traders For Kids Wear. Have 100+ Shops In India & Got 100 Shops In China & HYPERLINK "http://dubai.by/" Dubai & Will Reach 300+ Shops All Over India. (May 2006 to April 2007)

Website: HYPERLINK "http://www.lilliput-india.com/" www.lilliput-india.com,

Job Responsibility:

To Ensure Store Expenses Are Controlled Within Budgets To Ensure Repeat Customers By Enhanced Shopping Experience To Ensure Good Store Upkeep

To Ensure Good Employee Motivation And Retention To Ensure Statutory Compliances

To Ensure Adherence Of Company Rules & Store Procedures

To Ensure Minimum Inventory Pilferage & Minimize Any Other Possible Malpractices To Ensure On Time Availability Of The Required Reports By HO To Ensure Proper Implementation Of VM Guidelines To

Ensure Proper Implementation Of Marketing Schemes

An Efficient Administrator Of The Store Vital Link Between Head Office & Store While Keeping The Interests Of Both The Customer & The Company In Focus Reporting To Regional Manager On Time To Time Basis Of Store Happening

Indian Terrain (A Division of Celebrity Fashions)

Designation: Senior Retail Officer,

Organization Profile: Indian Terrain (A Division Of Celebrity Fashions) Is Today a Leading Men’s Wear Brand In The Premium Segment. With Its Successful Brand Positioning, Inspired International Style And Design Passion Of Quality Imbibed From Parent Company Celebrity Fashions, Indian Terrain Has Quickly Climbed Up To The Leader Spot Across MBOs Like Lifestyle And Hi-Fashions Stores.

Website: HYPERLINK "http://www.indianterrain.com/" www.indianterrain.com,

Reference: Retail Operations Manager (Mr. Jay Kumar) Ph: +919*********(April 2004 to April 2006)

Job Responsibility:

Executing Standards For Quality Customer Service And Ensure Minimal Of Shrinkage. Responsible For Driving Sales And Profit Of The Assigned Category In The Store.

Responsible For Maintaining The Products In Accordance To The Store Plano Gram

Shoppers Stop Ltd

Designation: Customer Care Associate,

Organization Profile: The Foundation Of Shopper's Stop Was Laid On October 27, 1991 By The K. Raheja Corp. Group Of Companies, Pioneer In Retail Trading In India Having Successful Chain of 28 Stores In India; Shopper's Stop Is The Only Retailer From India To Become A Member Of The Prestigious Intercontinental Group of Departmental Stores (IGDS). (April 2003 to March 2004)

Website: HYPERLINK "http://www.shoppersstop.com/" www.shoppersstop.com,

Reference: Department manager (Mr.Bijju Kumar) PH: +914*********.

Job Responsibility:

Making Sales And Achieving The Sales Targets. Interaction With Customers,

Making Them Aware Of The Store Products Giving Them The Best Services

Appreciations,

Best Cashier Of The Month In Shoppers Stop Retail Ltd, Performing Manger Of The Year In Lilliput Kidswear Ltd,

Best Region Head Of The Year For Signing 8 Stores In 3 Months In Tamilnadu At Lilliput Kidswear Ltd.

Training Underwent:

Leadership & Communication Skills. Retail Selling Skills.

Cashiering. (Front End & Back End)

PICS-Perpetual Inventory Count of Stocks.

Backend Auditing Of Large Format Outlets & Exclusive Brand Outlets

Computer Skills:

Operating Systems : Windows 95/98/2000/XP/Win 7/8/Visa/10, MS-DOS

Packages : MS-Office, MS-Word, MS-Excel, MS-Power Point.

Accounting Packages : TALLY

Web Based Tools : HTML

Multimedia : Adobe Photoshop, Macromedia Flash.

Personal Details:

Fathers Name

:

D.Haroon Shariff.

Date of birth

: 01-11-1984,

Sex

: Male

Marital status

:

Married

Qualification

: DECE (2001-2003)

Diploma In Computer Applications NIIT

Station: Chennai

Signature

Date

:

H.Mohammed Shariff

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