Personal Assistant Customer Care

FOLASHADE VICTORIA ORUKPE

Address: No ** Adeoye Adeyemi road,wasimi, Maryland, Lagos State.

Phone no:070********,081******** Email:***********@*****.***

CAREER SUMMARY

A graduate of Information Resources management B.Sc. (Second Class upper) with relevant experience working as a Personal Assistant, Receptionist and Customer Care Representative which involves maintaining current product knowledge, established immediate rapport with prospects and effective distribution of goods in order to increase sales quotas. Thrives in pressured environment, collaborating closely with both skilled and unskilled colleagues in contributing to team efforts while achieving organizational goals and objectives. Has a reputation for meticulous attention to detail and consistently responded to incoming correspondence from customers in order to resolve their orders and complaints. Takes pride in delivering high quality work to ensure customer satisfaction using Microsoft office applications and is knowledgeable in using customer relationship management software like HR cube. I am now looking to move up in my career and take on more responsibilities while learning new skills.

CORE SKILLS

Data Entry

Good Communication skills

Negotiation

Sales Orientation

Proficient multi-tasking

·Customer Service

·Team Work

·Microsoft office

Attention to Details

·Telephone Etiquette

·Friendly

·Persuasive

PROFESSIONAL EXPERIENCE

MARKETING & SALES REPRESENTATIVE– Lisabi Foods. 135 ikorodu road, Maryland,Lagos State

2012 – 2013

Responsibilities

Creating awareness of the company products and services to the audience

Maintain excellence relationships with clients

Answers questions from clients about products and services benefits

RECEPTIONIST(Library)– Ebonyi State College of Education. Ikwo local govt.Ebonyi state

November 2014 – November 2015

Responsibilities

Obtained names and telephone numbers of potential customers mostly the students and staffs.

Call and received calls

Received mails and also send mails

Maintained records of contacts, accounts and orders.

Recorded contact information of potential clients.

Recorded names and information of clients contacted and the result of the contact.

PERSONAL ASSISTANT– Arewa Signature. 2 Abbi street,mende, Maryland, Lagos State

December 2015 – October 2017

Responsibilities

Dealing with correspondence and phone calls

Booking and arranging travel,transport and accommodation

Organizing event and conferences

Organising meetings and appointments

SECRETARY– The Trend Laundry Services. 148 ikorodu road, Maryland, Lagos State

November 2017 – August 2018

Responsibilities

Obtained names and telephone numbers of potential customers mostly the students and staffs.

Call and received calls

Maintained records of contacts, accounts and orders.

Recorded contact information of potential clients.

PERSONAL ASSISTANT– Greenland Media Production 2 Solarin close,ojokoro,ikorodu,Lagos State

September 2018 – December 2020

Responsibilities

Dealing with correspondence and phone calls

Booking and arranging travel,transport and accommodation

Organizing event and conferences

Organising meetings and appointments

CUSTOMER CARE OFFICER –FREEKI.COM 65b,Abba Johnson,Adeniyi jones,Ikeja,Lagos State January 2021 – November 2021

Responsibilities

§Obtained names and telephone numbers of potential customers from sources such as friends and family.

§Telephoned to respond to correspondence from customers or to follow up initial sales contracts.

§Demonstrated exceptional sales ability and strong interpersonal skills with a persuasive, positive and confident approach.

§Maintained records of contacts, accounts and orders.

§Recorded contact information of potential clients.

§Recorded names and information of clients contacted and the result of the contact.

§Maintain customer information in client database.

§Helped other agents achieve sales targets, improve results and meet company objectives.

§Keeping up to date records of fulfilled orders daily.

§Maintained strong business relationships with new and existing clients to drive business development

EDUCATION

B.Sc. Information Resources Management (Second Class upper) June 2010- June 2014

Babcock University, Ilishan Remo,Ogun State, Nigeria

CERTIFICATIONS

Certificate of National Service(NYSC) Ebonyi State November 2014 – November 2015

B.Sc(Hons)IRM. Babcock University. Ogun state. June 2010 – June 2014

Certificate in Data Processing. Lagos city computer school. 2007

INTERESTS

socializing with friends, colleagues and family, Traveling for exposure and knowledge

References.

Mr Olasubomi Aina

2,Alhaji Lawal close,

Opic,Mowe,Ogun State.

Tel: 080********

Mr.Samuel Ayodele

CEO FAHOCHA

Redemption Estate,Redeemed camp

Mowe, Lagos State.

Tel:+234**********

Contact this candidate