Desktop Support Business Associate

SHANMUGAM. J

Mobile No: +91-720*******

Mail Id : ************@*****.***

Objective:-

To utilize my skills towards a challenging career in growth oriented and leading-edge organization that recognizes values, individual contribution and provides opportunities for contributing growth advancement.

Career Summary:-

10+ years of experience in IT industry specializing in Unix (RHEL/Centos/Suse) operating systems. Extensive knowledge in Infrastructure Administration of UNIX and managing multiple infra teams.

Expertise in managing and administrating related activities of build, installation, configuration, troubleshooting of infrastructure operations.

Additionally, experienced in VMware, AWS and up-to-date industry knowledge.

DR activities like planning, coordination and implementation.

Good process knowledge in call login, tracking, closure procedures. Knowledge of ITSM processes

PCS/Suse cluster(CRM) cluster installation and File system configuration.

Strong analytical skills with proficiency in grasping new technical concepts quickly and utilizing the same in a productive manner.

Done training in new technologies like AWS, Ansible, Docker

Work Experience

Assistant Manager Mar2020 –tilldate Sify Technologies,chennai,India

Responsibilities:

Working closely with users to ensure the project meets business needs

Setting up process documentation.

Linux server build (AWS/VMware)

Instance restoration from AMIs, Snapshots.

Infra AUDIT/VAPT points needs to fix the issues

Support Nimsoft(monitoring), Commvault(backup) tools.

Handling Unix/AWS/VMware issues/queries/requirements.

DR activities planning, coordination and implementation.

Attending application team meeting with respect to the issues and requirement.

Patching activities via tools and manual.

Reviewing Change Request, Presenting CAB, Change implementation.

Root Cause Analysis for all P1/P2 issues.

Creating technical SOPs.

Guiding team to stick with process and technical stuffs.

Change process set for all environment.

Technical Specialist, Dec2017 –May2019 Softtek India Pvt Ltd, Bangalore,India

Responsibilities:

Team Shift Management.

DR Activities planning, coordination and implementation.

Handling issues with respect to OS.

NetApp Storage activities (Monitoring/Allocating space to the servers, set storage replication).

Attending application team meeting with respect to the issues and requirement- Patching Queries/Challenges and Supports to the vendor team.

Reviewing Change Request.

Root Cause Analysis for P1 issues

Guiding team to stick with process and technical stuffs.

OPS Transition meeting and activities.

Change Process set for all production environment

Technical Service Specialist, Jan2016-Nov2017 IBM (I)Ltd,Chennai

Experience on RHEL /5/6/7 implementation Administration, Installation & Maintenance.

Design and implementation of a monthly security patching cycle for 300+ Linux systems

Introduced emergency patch process in accordance with Change Management Office

Assisted in updating existing Linux systems to meet business demands.

Identified and rectified performance problems.

Provided fist line support for any system issues.

Configure multipathing, Network Bonding and IP plumbing

creating template as per various business requirements

Proficient in Kernel and OS Patching Linux environment

monitor Disk space and space as needed in LVM setup administration

Monitoring and Backup configuration

Application deployment

RCA provide for related issues

Performing Snapshots, Cloning, Migrations,VMware storage migration

Sr.Administrator, Mar 2014 – Jan2016 WIPRO Technologies,chennai

Team: Projects – L2, L3 & HPunix to Linux Migration projects.

File System Creations.

FS threshold monitoring.

LVM configurations.

IP Plumbing.

Network Bonding.

Layer Products Installations (System Monitoring tools).

Data migrations

San-disk, LUN verification and creation.

PCS Cluster Installations and FS configurations.

OS patch update

Data migrations

San-disk, LUN verification and creation.

CAB presentation.

Experience details

Business Associate in CROWN Solutions India (P) Ltd, Chennai, Client: TCS from June2013 – Mar2014/Linux Administrator in FUTURE FOCUS INFOTECH (P) LTD. Chennai, Client: TCS from Feb2012 – May2013

Desktop support

Customer Support Engineer in TERA Software (p)Ltd From Dec 2005 –May 2007

System Administrator in PYRAMID Groups from Jun2007-Jun2009

Tech support Engineer in Origin IT &Facility solutions (p) Ltd from July 2009–Oct2010.

Technical support Executive in ITech Services, Chennai June2011 – Feb2012

Education Details:-

B.Tech (Information Technology) from Jayam College of Engineering and Technology, Dharmapuri, Tamilnadu April 2002-2005(First class)

Techinical Certification:-

Red Hat Certified Engineer (RedHat Enterprise Linux 6 )

Certificate Number: 140-017-575

Persional Details:-

Father’s Name : Jayapal.T

Date of Birth : 13/03/1981

Permanent Address : No.15,Pattammal Garden,Gerugambakkam,Chennai-600128

Languages : English, Tamil.

Passport number : P6679869

J. SHANMUGAM

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