It Administrator Installation Manager

ANTHONY CHAMINDA MADAGAMA

Mobile :+974-******** (Qatar)

Email : *******************@*****.***

Career Profile

Presently working as Audio Visoual Supervisor in Hilton Salwa Beach Resort & Villas -Doha Qatar.

I wass working as IT/AV Systems Administrator with Marsa Malaz Kempinski Hotel, Doha - Qatar, which is the brand associated with leading Europe based 5 Star Luxury Hotel Managed Company “Kempinski Hotels & Resorts”.

Previously working as Audio Visual Supervisor with EZDAN Hotel& Spa at Doha Qatar.

Having rich experience in hotel operation with over 5 years of diversified experience in I.T. which includes setting up the IT from scratch till operation mode in terms of setting up the network infrastructure, datacenter, AD servers, file servers, & servers for hospitality-based applications, telephone exchange.

Structured network design and implementation, shifting of existing server room to a new location with minimal downtime

Self-motivated/Highly motivated. Strong analytical, problem-solving abilities.

Leadership qualities with the right skills to keep the team motivated.

Focused on meeting objectives, priorities, and time limits; strong-minded, determined, and a fast learner.

Good team player and have excellent communication & interaction skills to coordinate and work within a team.

Detail-oriented, initiative taker, independent worker with strong organizational ability.

Have a keen sense of addressing challenges from both technical as well as from a business point of view.

Hands-on experience in the below-mentioned applications & technology: -

Opera PMS V5

LG super sing 2.7

Symantec Backup Exec 15

Oasys hrPayroll

Micros 9700

Samfex services

Meru controller 4200

Anevia ip tv

Materials Control (FMC)

Triton Call Management System

Hot stream one system

Ving Card Key Card

Uniflow (printer)

IP TV (Anevia/

Oortal Rrivernet

EFPM

IP TELEPHONE

Smart Tel Call Accounting

Alcatel PABX

Work Experience:

1)Hilton Salwa Beach Resort & Villas, Qatar (Sept2020 to Present) Still propen

Designation: AV Supervisor

Salwa Hilton which is 361guest room, including its 84 beach villas, signature Arabian village with 31 villas,11 meeting rooms,20 F/B Outlets, water, an adventure park, 3 ballrooms.

Jobs & Responsibilities:

Communicate and document accurate status of work in progress and complete with manager, team members, and customers

Perform analysis, diagnosis, and resolution of end user issues and problems, escalating issues internally or with support vendors when necessary

Performs setups, tests, adjustments, operations, and shutdowns of equipment in support of AV/VTC sessions

Provide engineering support to Video Conferencing equipment performing daily checks, upgrading as planned, and providing logistical support for large meetings

Provide escalation support and triage of various audio visual video and teleconference equipment and provide user training of same

Resolves system operational problems by troubleshooting and performing fault isolation

Working knowledge of operating and maintaining DSPs, codecs and cloud videoconferencing

Thoroughly test and force-fail all systems for quality control purposes both in-house and on-site. Communicate via email and phone with Software Developers, Lead Installers and Installation Manager as to conditions with the systems or troubleshooting techniques performed

Maintain BGM System(QSYS) sever system & BOSE( 142 amp) network system

Maintain Digtal singnage system (Fourwinds) 70 screens

Maintain Hotel ANEVIA iptv system (800 TV sets) & Televes ARANTIA iptv systm in staff accommodation (900 tv sets)

Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

2) Marsa Malaz Kempinski, Qatar (Jan2020 to Auguest2020)

Designation: IT Administrator (AV)

The Pearl, Doha which is 281 Rooms property/hotel with 6 Meeting

Rooms, 2 Ball Rooms, and 11 F&B Outlets.

Jobs & Responsibilities:

•Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages. Maintain excellent product knowledge and apply it to deliver full system benefits

•Planning and undertaking scheduled maintenance upgrades.

•Build strong internal working relationships with all Hotel Departments.

•Monitor Application Performance and availability of networking applications to ensure they are running at optimal performance.

•Anticipate imminent hardware, networking, or database problems and liaise with team members to implement resolutions.

•Undertake root cause analysis of recurring issues.

•Conducting user’s basic training support in the use of common PC software and specialized Property Management Systems.

•Ensure the Kempinski code of practice is related to the security and operation of computer systems with a thorough knowledge of standards of operating procedures.

3) Ezdan Hotels & Suites. West Bay, Qatar. (June 2013 to Oct 2018

Designation: Audio Visual Supervisor ( AV/IT/SMATV& Electronic)

Doha which is 3000 Rooms property/hotel with Seven (7) unique conferencing halls is inspired by productive gatherings. 1 Ball Room’s and 4 F&B Outlets

Jobs & Responsibilities:

•AV set up for major conferences, events in indoor & outdoor.

•Troubleshoot technical issues, pinpoints faults &offer remedies during events.

•Should be familiar with the use of different types of Mics cordless mics. Lapel mics. Receivers, UHF receiver settings, phantom mic, instrumental mics, vocal mics, stage play mics, unidirectional mics, etc.

•Switchers/ Scalers/ Converters: Data /Video switchers and scalers, Matrix Switches, Seamless switchers, scan converters. RGBHV switchers.

•Knowledge of installing repairing, maintenance, and storing projectors, such as LED, VIDEO WALL, Computer, Slide Projector, and Overhead Projector.

•Lighting and dimming system maintenance and control in all banquet halls.

•The music system for the lobby, restaurants, and the public area must be taken care of by high importance.

•Maintain the hotel’s 3000 no’s guest room TVs / head-end system (SMATV) with 50 RF Channels IF SYSTEM including.

•Knowledge In repair & maintenance of office equipment (photocopy, fax, printers, scanner, etc.)

•Routine and preventive maintenance of Hotel guest room TVs and AV-related equipment.

•Supporting the IT department for infra-structure cabling PABX (VOICE/DATA) and troubleshooting connections around the hotel.

•Effectively manage the sub-rental of equipment to ensure guest satisfaction and office profitability are met.

•Manage on-site inventory according to company standards, including utilization, maintenance, and repair.

•Implement all relevant aspects of health & safety regulation & company procedure.

•Designing of Projects related to Audio Visual/Data & Voice Cabling Industry (Professional).

4) AL AREEN PALACE & SPA (Ex-BANYAN TREE) –BAHRAIN. (AUG 2010 to AUG 2012)

Designation: IT Supervisor (Dep: head)

Bahrain which is 78 luxuriously appointed villas property/hotel with four (4) Highend Meeting

Rooms, 3Ball Rooms, and 4 F&B Outlets.

Jobs & Responsibilities:

•Maintain and administer computer networks and related (Knowledge of Domain, Active Directory, and Domain/Organizational Unit Policy) computing environments, including computer hardware, systems software, applications software, and all configurations.

•Assist and troubleshoot on-call Wi-Fi-related problems for guests.

•Installing and User Support for Hotel applications like Opera, VICAS, Micros, and Accounting applications SUN, Material Control, Vision, Monitoring Anti-Virus & Firewall Logs.

•PC hardware troubleshooting, Application installation, MS office installation.

•Support and Troubleshoot Internet and IP Telephone related problems of guests in the Hotels.

•Manage Server-based Antivirus and protect the entire employee PCs and Data from Viruses and Malware.

•Supporting, Maintaining, and Administering Microsoft Office 365 Exchange server.

•Installing and configuring computer hardware, software, systems, networks, printers, scanners, and more.

•Ensures that all system back-ups are taken regularly.

•Computer Hardware and software troubleshooting and network maintenance.

•Support and Troubleshoot wi-fi and Telephone related problems for guests in the hotel villas.

•Experience in wireless networks and security.

•Installation and maintenance of antivirus in client workstations, network printers.

•Installing and Configuring local and network printers.

•Configuration IP TV System – AILOPTIC edgeGEAR2000.

•Operate the house sound system, as needed.

•Participate in the larger audio-visual events as an operating technician.

•Installs operate, and monitories P.A. system and audiovisual equipment for conventions, banquets, and others.

•Troubleshoot problems related to Audiovisual and electronic equipment.

•Perform other related tasks as assigned by Management.

•Troubleshooting the projectors, switchers, scalars, and touch panels.

•Working with sound systems, projection screens, mixers, speakers lighting equipment, projector technologies, recording equipment, etc.

5 ) Prime International, ML-21, Reality Plaza, Ja-Ela (Nov 2007 to Aug2010)

Designation: Asst IT & CCTV Engineer

• Setting up workstations with computers and necessary peripheral devices

•Checking computer hardware (HDD, mouses, keyboards, etc.) to ensure the functionality

•Installing and configuring appropriate software and functions according to specifications

•Develop and maintain local networks in ways that optimize performance

•Ensure security and privacy of networks and computer systems

•Provide orientation and guidance to users on how to operate new software and computer equipment

•Organize and schedule upgrades and maintenance without deterring others from completing their work

•Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)

•Identify computer or network equipment shortages and place orders

•Schedule maintenance and teach clients to use programs.

•Assist and troubleshoot on-call Wi-Fi-related problems for guests.

•Installing and User Support for Monitoring Anti-Virus & Firewall Logs.

•Support and Troubleshoot Internet and IP Telephone related problems of guests in the Hotels.

•Manage Server-based Antivirus and protect the entire employee PCs and Data from Viruses and Malware.

•Installation and maintenance of antivirus in client workstations, network printers.

•Installing and Configuring local and network printers.

•Electronic fault finding & repairing.

•Participate in the larger audio-visual events as an operating technician.

•Installs operates, and monitories P.A. system and audiovisual

•Working with sound systems, projection screens, mixers, speakers, lighting equipment, projector technologies, recording equipment, etc.

Design, specify, configure, and install analog and digital CCTV systems.

Maintain and upgrade existing analog and digital CCTV systems as needed.

Support users of the CCTV system.

Establish working relationships with vendors and contractors about CCTV systems.

Troubleshoot cameras, DVRs, NVRs, computers, peripherals, and other hardware.

Installation and configuration of IP CCTV systems and associated Access Control Systems

Repair and Configuration of CCTV systems

Provision of Training to the Customer Personnel

Selling of new services to Customers and Updating existing Clients on the Trending Products

I have Knowledge of power tools and most hand tools.

Cable installation

Commercial IP CCTV security system installation, setup, and repair

Cat5, 5e, 6 structured cable system installation, termination, and testing.

Stationary and remotely controlled motion IP CCTV camera installation.

I have Knowledge of POE Cameras, POE NVR’s & POE Switch

I have Knowledge about DDNS(Dynamic DNS) for Remote view & P2P

6) Emirates Palace Hotel – Abu Dhabi (Feb2005 to Sep 2007)

Emirates Palace Hotel which is349 luxuriously rooms property hotel with 40highend meeting room Auditorium(accommodating up to 1100 guests) One ballroom(up to 2 400guest), and 10F&B Outlets.

Designation: Electronic Technician

Jobs & Responsibilities:

•Support & Maintenance of I.T. infrastructure including telecommunication.

•Troubleshooting problems with audio-visual and electronic equipment.

•Support & maintenance CCTV system (1700 cameras).

•Support Engineer to solve problems in machines.

•Repairing all kinds of Electronic board & repairing.

•Knowledge in any Intelligent Lighting Desk or a Scan Commander and experience in Programming Moving Light Fixtures.

•Support & maintenance CCTV system.

•Handling of Auditorium, video conference room, meeting rooms, Classrooms, Multi-use Sports Hall

•Troubleshooting of all Polycom, Extron, and Crestron products.

•Troubleshooting the projectors, switchers, scalars, and touch panels.

7)Siedles Service Center Ltd (SONY & BOSE AGENTS)-Sri Lanka(Sep1996-Feb2005)

Designation: Electronic& maintenance Technician

•Sony &Bose all kinds of sound systems, TV Projectors act. Installing repairing & maintenance.

•Customer complaint handling.

•CCTV installing, troubleshooting & repairing.

•Operating and maintaining all aspects of the sound system(s) in various. Entertainment venues for rehearsals, shows, special events, and other activities.

•Repairing all kinds of Electronic board & repairing.

8)Radio &Electronics Laboratory-Sri Lanka (Mar1996-Oct1996)

Designation: Technician/Instructor

Technical Skills:

•Advanced Diploma in Computer Networking (ADCN)-Sri Lanka

•AMP NET CONNECT training course – Abu Dhabi

•Diploma in Radio & Electronic (full time) –Sri Lanka

•Electronic &Electrical course –Sri Lanka

Other Technical Skills:

Having good knowledge of repair and maintenance of all types of mechanic machinery and equipment

Having good knowledge troubleshoot electrical faults in all electrical appliances.

Nature of position involves direct contact with situations involving high stress in a live, extremely visible environment

Motivated, team-oriented, and driven to satisfy the customer base

Comfortable with PC hardware and standard Microsoft Office applications

Extron, Crestron, Lutron, DMX, Digital Signage, Polycom knowledge/experience is a PLUS

Support 30 plus Cisco and Polycom video conference units across nine locations, bridge, and software, for both internal employees and external clients to provide an enterprise class video and audio experience for all offices

Support Crestron control systems in conference rooms across multiple locations

Support Event status Shure Audio mixer, PA and microphone systems

Support daily audio and video meetings, including some remote video conferencing clients

Support and train remote offices with Non-IT professionals to ensure seamless meeting setup

Educational Qualifications

Passed the General Certificate of Education (O/L) Examination, Sri Lank General Certificate of Education (Advanced Level) Examination, Sri Lanka

Software knowledge

Windows10, & Serve 2012 /2008,

Operra version(5.5.0.25v) /LGsuper sing (2.7.037v)

Samfex services /Aniva hotel iptv system

Knowcross Triton / Oasys hr system

Hot stream one system/ Smartell (call recording)

Portal Reivernet (wifi) /Micros material (3.8.8)

Uni flow (printer) / Microsoft office2016

Personal Traits

•Good communication skills

•Likes taking up responsibilities

•Strong belief in teamwork and committed workmanship

•Quick learner

•Pleasing personality

Professional Interests and Activities:

Aspiring to continue further education/learning and widen the horizon of knowledge.

Declaration

Declare that all the information given in this application is correct. I am aware that if any of the above particulars are found to be false or incorrect, that any relevant information has been disclosed, I am liable to be disqualified before selection and to be dismissed without any compensation if detected after appointment

Date: ANTHONY C MEDAGAMA

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