Administrative Assistant for over 10 years

** ***** **** ****, *****, AR ***** ● 901-***-**** ● ***********@*****.***

Sonya Mills

Experience

September 2021 to Present Manpower Mountain Home, AR

Test and Eject Operator (Danfoss)

Test hoses for defects before being sent to be packaged for orders.

May 2019 to July 2021 The University of Memphis Memphis, TN

Administrative Associate I/ Graduate Coordinator, Communication and Film

Department

Summary: Public Relations Liaison/ Graduate Coordinator

Provides administrative support to department, school or college and acts as the key administrative support

person for the unit.

● Provides oversight of student employees along with financial service associate.

Provides assistance to students:

● Inputs departmental permits for students on courses with faculty approval.

● Assign advisors to undergraduate students for our department.

Provides assistance to Graduate Director:

● Assists the Graduate Studies Director with any processes for students; assign advisors,

process paperwork for degree completion, assign work areas for graduate students, assigns

keys for graduate office.

Provides assistance to Undergraduate/Basic Course Director:

● Helps maintain course permits and waiting lists

Provides assistance to faculty:

● Serves as informational resource to internal staff and outside departments; provides advice

and counsel, way finding and problem-solving; assists staff with complex inquiries, problems or

projects that require independent judgment and interpretation of policies and procedures.

Provides assistance to Department Chair/general department needs:

● Assists in supervision of student workers by assisting in training, providing instruction and

guidance, assigning tasks and coordinating activities.

● Assists in the development and implementation of internal operating procedures, enforcing

rules and regulations and ensuring the smooth flow of operations.

● Performs in-depth research; compiles, organizes and analyzes information and prepares

comprehensive reports.

● Responds to inquiries from outside the department; conducts research as necessary and

composes appropriate response.

● Schedules and organizes meetings and other events by making any

reservation/rental/audio-visual arrangements and preparing agendas.

● Assists with proofing publications and coordinating activities for printed materials.

● Updates departmental messaging on social media platforms, revises website content,

updates faculty profile content, posts digital announcements within building.

● Administers purchase and inventory on promotional items for the department.

Example: T-shirts, pens, giveaways.

June 2017 to May 2019 Christian Brothers University Memphis, TN

Enrollment Advisor, College of Adult and Professional Studies

Summary: Make a difference in a student’s life by giving them the information and service they

need to decide if Christian Brothers University is the right place for them to further their

education. Represent the University both on and off campus to prospective students and recruits

academically qualified students for the College of Adult and Professional Studies Program in an

energetic, effective manner. The Enrollment Advisor will discover the needs and concerns of

prospects, demonstrate how our programs can best meet those needs, and support the

prospective students through the admissions process to include registration completion.

Supports and works to enhance the professional and efficient operations, through coordination

by the Dean of the College of Adult Professional Studies.

● Assist in calling on corporate education officers and human resource directors.

● Attend recruiting opportunities deemed appropriate by the Dean of Adult Professional

Studies.

● Troubleshoots and resolves customer service issues arising during the enrollment process.

● Maintains overall applicant/student pipeline with a high attention to detail.

● Consistently performs to meet monthly performance expectations to reach team goals.

● Maintains a positive working attitude and team culture and provides help to other team

members as needed.

● Handle coordination of departmental events and assist office staff with events that are

scheduled - including but not limited to: ordering food, reserving rooms and contacting all

participants.

● Take an active role in marketing/advertising campaigns including ongoing social media

efforts.

● Read, interpret and evaluate prospective students’ academic credentials and application

materials to determine the potential for academic achievement and success at the

University and make admission/denial decisions according to CAPS admissions

requirements.

● Perform a preliminary transcript analysis to counsel the student on degree program

options to fit his/her academic background and aptitude.

November 2016 to June 2017 Christian Brothers University Memphis, TN

Administrative Assistant, Advisor and Recruiter, RN to BSN Nursing Program

Summary: Office Manager/Coordinator – Supports the efforts of the RN to BSN Nursing Program.

Serve as primary contact for students and visitors. Evaluate college transcripts for applicants

entering the program.

● Assist with project coordination, such as recruiting events and admissions procedures.

● Serve as liaison with outside parties on special projects.

● Manage and maintain confidentiality of office budget of $1.6 million, coding invoices for

accounts payable purposes and ensuring office invoices are paid in a timely manner.

● Manage all parts of the prospective student inquiry process – including data entry of

prospective students and follow-up with inquiries via e-mail, mail and/or telephone

communications.

● Evaluate incoming student’s college transcripts and assist with successful degree planning.

● Maintain immunization records for each student for accreditation and rotation eligibility.

Maintain certification on licensure information on each student.

● Maintain and order supplies.

● Assist with recruiting events planning.

● Supervise work-study students.

● Maintain and coordinate office events and assist with scheduling events including but not

limited to ordering food, reserving rooms and contacting all participants.

● Communicate promptly and professionally with the public through phone, email and in

person.

● Complete general clerical duties not limited to - photocopy, fax, minutes of meetings,

mailing, filing, etc.

October 2011 to November 2016 Christian Brothers University Memphis, TN

Administrative Assistant, Physician Assistant Studies

Summary: Office Manager/Coordinator - Supports the efforts of the Master of Science in

Physician Assistant Studies Program and staff and provides technical and material support to the

Program Director, faculty, students and others associated with the program. Serve as a primary

contact for students and visitors to the program and particularly the office of the Program

Director.

● Communicated promptly and professionally with the public through phone, email

and in person.

● Maintained and coordinated office events and assisted with scheduling events,

including but not limited to ordering food, reserving rooms and contacting all

participants.

● Conducted data entry of student information into Banner and PA Manager software.

● Completed certification paperwork for graduates of the program with their

employers.

● Completed general clerical duties not limited to - photocopy, fax, minutes of

meetings, mailing, filing, etc.

● Coded all invoices for accounts payable purposes and ensuring office invoices are

paid in a timely manner.

● Ordered office supplies and monitor inventory.

● Maintained accurate current, future and past student files for accreditation.

Including immunizations (for eligibility to participate in rotations) and BLS, ACLS

and PALS - CPR certifications.

● Served as focal point of the collection and assimilation of all data related to ongoing

assessment of the Program.

● Oversee testing with students.

● Supervised work-study students.

March 2008 to October 2011 The University of Memphis Memphis, TN

Office Associate, Office of Admissions

● Documented image (scan and index) incoming College Transcripts using Matrix

(electronic file database).

● Assembled a daily application log from and run a digital report ran of applied

applicants. Proof to ensure all data is correct and accurate.

● Planned and prioritized workload to meet deadlines.

● Assisted on the phones with customer service to the student in their application

process.

● Sorted and distributed acknowledgement, needs and deny letters to Admission

Counselors for their approval to be sent out to students.

● Assisted in data entry, as needed, with application loading into Banner from Matrix.

September 2007 to March 2008 The University of Memphis Memphis, TN

Receptionist, Office of Admissions

● Greeted and directed students at the front desk.

● Assisted with the phones during Registration.

July 2006 to August 2007 Southwest Tennessee Community College Memphis, TN

Part Time Temporary

● Assisted with proofing and editing of the End of the Year Financial report that goes

to TBR.

● Assisted Cashiers Office with phones and checkout during Registration and heavy

times.

● Logged and filled out receipt book for monies sent in to the office.

Software Experience:

Adobe Acrobat, Word, Excel, PowerPoint, Publisher, Banner, OnBase (Matrix), Office 365,

Outlook, Windows Office, OUcampus, OneDrive, Argos, PA Manager

References are available upon request.

Contact this candidate