Dharmesh Patel Page * Confidential

Dharmesh Patel TEAMWORK…ANALYSIS…TECHNICAL APTITUDE

**, ****** ******* *******, ******

Behind R.T.O, Baroda - 390006

Mobile: 981*******, @Email, @LinkedIn

Professional with extensive experience of Data Solutions, Quality Management, SDLC and GIS/AM-FM skills known for...

Delivering improved performance & value to the IT Services/Product function of organisations

Proactive individual with proven track record of delivering beyond expectation and shouldering multi responsibilities, looking for an opportunity that offers me a chance to apply my skills and better these skills along with professional growth.

18 years+ exposure across ITES function groups and projects compliments exceptional quality and technical aptitude, strong analytical skills and a flair for teamwork. Praised for commitment to deliver on time, communicating solutions, focus on accuracy and detail, and a practical way of approaching issues and queries. Presently self-employed working as consultant for Data Analytics, Quality Management and CAD/GIS solutions.

Most Recent Job – as Manager, Reinsurance Broking for Quality Services INC from Nov’20 to Apr’21

SELECTED ACHIEVEMENTS

Worked as Manager Business Analytics for Motif Inc., One of the leading BPO in Gujarat supporting business of clients in eCommerce. Nominated for annual award under “Innovator of the Year” category.

Assistant Manager (Data & Analytics) from a role of GIS professional, lead and mentored a team of 4- 5 risk analysts (catastrophe risk modelling) for Analytical and Data Services group of RMS India.

Known as Business Analyst and consultant for data quality initiative within RMS. Delivering findings for analysed exposure such as data quality benchmarking, insights to accumulations and relating losses to model where it matters.

Awarded for contribution in building of Data Quality Toolkit, Exceptional contribution in developing processes and analysis methodology along with execution of multiple RMS’s Consulting/Exposure Refine projects for (re)insurers and underwriters.

Worked as a Project Leader in previous organisation, confidently lead a team of 4-5 team leaders and developed a team of 40+ members providing quality deliverables to clients on GIS projects. EDUCATION & QUALIFICATIONS

Diploma in Mechanical Engineering from

Dnyaneshwar Vidhya Peeth, Pune (1997 - 98)

Passed S.S.C from Gujarat Secondary Education Board, Gujarat (1992 - 93)

COMPREHENSIVE TRAINING

Workshop on Communication Skills for

Manager by Dale Carnegie Training

Management Skill training on Oral

Communication by - Mr Kurien Joseph,

Komark Education

Natural Catastrophe modelling, Insurance,

Reinsurance concepts and operations

Six Sigma - Yellow Belt - BMGI’s eLearning

IBM Data Science professional certificate - Coursera

Licentiate professional - Insurance Institute of India

Software Quality Testing course - Ducat, Noida

PERSONAL STRENGTHS

Effective communication skill

Self-motivated, and well organised

Able to adapt/apply new concepts and ideas quickly

Well verse with Data Science and Quality

Management frameworks, tools and techniques

Experienced in analysing and presenting insight

derived out of spatial and non-spatial data

SOFTWARE PACKAGES

MS Office Suite, MS Project, Visio

MS Access, SQL, R, Python, Tableau

Jira, Workday, Confluence

Arc Gis, Arc View, Qgis

AutoCad, MicroStation, MapInfo

RMS – DQ toolkit, Risk Link, Risk Browser

Seeking position in...

* Data Science, Business Analytics, MIS or WFM *

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PROFESSIONAL EXPERIENCE June 2005 to June 2017 (~12 years)

Manager, Business Analytics, Quality August 2014 to 2nd June 2017 (~ 3 Years) Motif Inc. – Ahmedabad

Motif serves eCommerce Marketplaces, Online Retail companies, Online Travel agencies and Financial Services companies. Provides customized outsourcing services including multi-channel Contact Centre services via voice, email and chat, Research & Analytics and Back Office Support on a 24/7 basis to Fortune 500 and mid-market companies globally, Since inception in 2000.

Job Profile:

Work across the Operation, MIS and Quality function within organisation to identify and support execution of process improvement projects, through gathering the business requirement on Dashboard/Reports and data to support day to day execution by management team, design such report and deliver it to team with the help of in- house software team. Work with teams on data analysis to derive insights and action plans, required for Monthly and Quarterly Business reviews presentations/reports. KEY RESPONSIBILITIES

Manage QA, MIS, Operations resource planning and leverage implementation of on-going process

improvement projects within BU (600+ Employees).

Prepare and maintain documents accounting actual and projected numbers, consisting of monthly invoices, revenue, billable and non-billable hours, resources, incentives and expenses of BU

Lead QA Team and access team’s performance in order to identify and fill in the gaps in skills and knowledge. Provide professional and technical mentorship to team members

RECOGNITION & AWARD

Nominated for annual award in year ‘2015

under “Innovator of the Year” category.

Presented with certificate of recognition.

Appraised for designing and standardising

of dashboards and Reports in XL’s which

are easy to refresh by simple data dump,

saving manual effort and report

preparation time and eliminate

dependency on MIS resources

Incorporated consistent views across LOBs,

Group, Campaign and Channel with

respective KPI and essential histograms,

charts/graphs

Assistant Manager, Analytical Services June 2005 to 31stMarch 2014 (~9 Years) RMS India- Noida

RMS India is owned by Risk Management Solutions (RMS), USA, and is part of the DMGT Group. RMS is the world's leading provider of analytics and decision science solutions for the quantification and management of catastrophe risks throughout the world. RMS offers data, models and analytics for the management of insurance catastrophe risk associated with natural perils for the P&C insurance industry. Job Profile:

Work closely with data solution groups to support execution of analytical service, sales support and model change management projects, responsible for delivering support to data development and product management functions as business analyst. Work with a team on data management and conducting an in-depth data analysis of catastrophe risks. Actively participate in process improvement and model methodology refinement projects KEY RESPONSIBILITIES

Work on Analytical Services consulting projects, organising, cleansing and processing client data through RMS model and conclude analysis with client presentation

Support Product Management function in analysing, articulating functional requirements for DQT and help the Software teams in process implementation and SW testing

Help Model Development team processing and analysing, compiling results of sensitivity, benchmarking analysis

Help NextGen team in building DQ capabilities on Cloud Platform

RECOGNITION & AWARD

Awarded with “Gold Star” award as best

employees of the year 2008 for exceptional

contribution to DQ Toolkit development.

Leased across sales, consulting, project

management, development and QA

teams as SME since inception and

designing of Proof of concept (POC) for

road shows, till release of product with

user guide & methodology documents

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PROFESSIONAL EXPERIENCE CONTINUED… GIS & CAD Professional – July 1998 to June 2005 (~6 years)

Sai Info Solution- Pune March 2004 to June 2005 (1 Year 6 months) Project Leader

Job Profile:

Providing technical solution for all kinds of GIS works and co-ordination with parent company (Genesys- International Corp. Limited) to simplify the projects and customize the process. Support development initiative of vendor- client relationship. Train a team and execute to deliver efficient output. Key Responsibilities:

Project monitoring, resource planning, review of deliverables and delivery

Explain the project objectives and specifications to team, and solving their technical queries, and help team to set up work procedures and execution of project

Genesys International Corp. Limited - Bombay March 2001 to October 2003 (2 Year 6 months) Executive I

Key Responsibilities:

To work with the centralised Quality Assurance (QA) team. Doing QA of output provided by Quality Control and production team for all kinds of GIS projects.

QC of digitized maps and verify symbology of features like parcel, lots and right of ways

Reviewing geo-referenced map for correct scale, proper placement and aesthetic

Provide feedback to production/QC team on quality related issues and solve queries

Tata Honeywell Limited - Pune January 2000 to March 2001 (1 Year 3 months) Graphics - CAD Designer (on vendor contract)

Key Responsibilities:

Work in the Building Automation division along with the CAD team to prepare graphics and standard shape libraries. Designing graphics of building control division like AHU, VAV, HVAC and ducts. Work on point programming of security and fire graphics controls like temperature, humidity and smoke sensors.

Info Globe India Private Limited – Pune July 1998 to June 1999 (1 Year) CAD Professional

Key Responsibilities:

Work with a team to understand specifications for various land base, utility and facility mapping projects (GIS). Contribute to various digital map creation processes of digitization, geo-referencing, conversion, edge match, plot review and quality control.

Geo-referencing of scanned maps using AutoCAD and MicroStation

Digitization of right of ways, parcels, lots as per tax-map and edge match them with adjacent maps.

Digitization of services, electric poles, cables, transformers, lights with a reference of tax-maps, dimensioning and text work for map

PERSONAL INFORMATION:

Age: 43 Years

Nationality: Indian

Languages: English, Hindi, Guajarati

I believe my knowledge in this field coupled with my affinity for client satisfaction will make me a qualified candidate in your firm.

Dharmesh N. Patel

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