Center I Office Assistant

I am a highly enthusiastic professional with over fifteen years’ worth of client relationship experience. I excel in any role when interacting with people is the core function. Dedicated and driven I am seeking a position in a team-oriented environment with hopes of a career versus a job. I am a self-starter with the ability to work independently or with an internal team. I catch on quickly and believe I could be a great asset to the right team. Skills

● Highly organized multi-tasker

● Excellent phone manner

● Reliability

● Composed under pressure

● Supervisory Experience

● Conflict Resolution

Experience

MARCH 2017 – APRIL 2021

Office Assistant / Affordable Electric- Elgin, IL

As an Office Assistant, from my home office I made appointments for clients to have electrical work done. I prepared quotes, handled payments, and maintained the owner’s schedule. Handled client concerns, questions and did follow up to be sure they were satisfied. Some light bookkeeping and advertising and general office duties. FEBRUARY 2014-NOVEMBER 2016

Order Processing Supervisor/ Talbot’s- Knoxville, TN In the Call Center I was responsible for fielding phone calls from current and new customers. Most days I would take 100+ calls per shift. I entered orders, provided knowledge, help to process new lines of credit, resolve billing issues and customer follow up. After only a few months I was #1 in my dept for order entry and talk time which led to my Supervisor position where I was over 10-15 employees. I helped train, troubleshoot, and made sure customers were satisfied. AUGUST 2009-JANUARY 2014

Receptionist/ Law Office of Nick Shelby- Knoxville, TN As a receptionist, I answered all inbound calls, took detailed messages, made appointments, scheduled meetings, and confirmed court dates. I was responsible for taking payments, answering emails, faxes and making sure my bosses schedule was accurate. Did light legal research and all general office duties. SEPTEMBER 2004-MAY 2009

Customer Service/G&T Industries- Maryville, TN

I was awarded and recognized as the Top Customer Service Rep in the year 2010. As a Customer Service Representative, I handled inbound customer phone calls, emails and performed new order processing on a daily basis. I excelled in this role due to my ability to develop customer relationships by using my product knowledge, follow up skills and excellent problem-solving abilities. I was asked by the management team to train new hires in my department and I provided back-up for other customer service reps when needed. I attended local and regional trade shows as a face to our company and as a part of my ongoing education in the industry.

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