Customer Service Data Entry
Resume:
Ty Shipp
Los Angeles, CA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Operator of Online Business
Smoke Tokes - Los Angeles, CA
November 2017 to Present
• Quality inspection of incoming product from suppliers.
• Select and implement inventory management.
• Develop price strategies.
• Provide small business tax reporting.
• Marketing and e-commerce strategies.
• Maintain, meet and exceed Amazon sales percentage rates (example: cancellation, shipment, order defect rate and customer rating)
• Pack and ship customer orders in a timely manner
• Provide customer service by responding to customer inquiries within 24 hours or less. Sales Manager
Smoke Tokes - Los Angeles, CA
June 2017 to Present
• Design and implement sales strategy.
• Prepare training curriculum programs that offers on-going sales training to my team to further their product knowledge.
• Manage organizational sales by developing a business plans that cover sales, revenue and expense control.
• Set individual sales goals for each team member through one on one development coaching and planning.
• Keep track of sales targets and analyze performance data.
• Overseeing a team of 10-15 sales representatives and monitoring activities and performance.
• Coordinate with marketing team to acquire leads.
• Recruit, hire, and onboard new sales representatives.
• Build client relationships through personal one on one interaction. Enrollment Counselor/ Team Lead
Allied Doc Prep - Los Angeles, CA
October 2015 to June 2017
• Make and receive calls from customers who are inquiring about enrolling into a federal aid forgiveness program.
• Utilize Microsoft Excel and EZ Doc to input student information to determine eligibility.
• Build rapport with clients and establish a relationship to provide the utmost customer service.
• Schedule conference calls and meetings with students to discuss their best options.
• Oversee a team of 6-8 sales rep and train new employees.
• Meet and exceed all weekly sales target goals.
Account Associate
VXI Global Solutions - Los Angeles, CA
March 2014 to October 2015
• Data entry skills and able to build rapport utilizing effective problem solving.
• Access customer accounts to modify, add or change information.
• Take customer payments via, credit card transactions.
• Ability to navigate multiple screens and programs.
• Experience with multi-phone lines.
• Ability to upsell and cross-sell products and services while overcoming objections.
• Collaborate with account managers and submit reports to upper management.
• Address customer complaints and queries of assigned clients.
• Meet submission deadlines for both orders and reports. Education
High School Diploma
New Designs Charter School - Los Angeles, CA
June 2011
Skills
• CUSTOMER SERVICE (6 years)
• DATA ENTRY (6 years)
• MARKETING (5 years)
• EXCEL (6 years)
• Direct Sales
• E-Commerce
• Multi-line Phone Systems
• Quality Inspection
• Salesforce
• Telecommunication
Certifications and Licenses
Class A CDL
Additional Information
Skills
Customer service skills, Data entry, Cash handling experience, Microsoft Office, Excel, QuickBooks, Problem solving abilities, Team oriented, Interpersonal Skills, Multi-line phone systems, Telecommunications, Direct sales, Upselling, Cross-selling, Marketing, knowledge E-Commerce,
Contact this candidate