Customer Service Marketing Consultant

MORGAN T. SMITH

*** ***** **. *** **** Pensacola, FL 32505 (Cell) 850-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Dynamic and achievement-driven professional with more than ten years of diverse experience in the customer service arena. Highly skilled in delivering an exceptional customer service experience to guarantee customer satisfaction and build client relationships. Energetic salesperson with the ability to communicate persuasively with customers, overcome customer objections and negotiate effectively to meet and exceed sales goals. Excellent interpersonal communication, problem-solving, and time-management skills along with cash-handling experience.

PROFESSIONAL EXPERIENCE

LinkJobs Online

January 2022 Remote (Part-Time)

to Present Talent Acquisition Specialist

Assist with their recruiting activities including posting job applications online, examining resumes, screening potential candidates, and setting up interviews.

Have an intake meeting with the hiring manager to ensure full understanding of scope of the position and business needs (including but not limited to Job Description, urgency to fill the positions and number of interviewers involved in the Selection Process)

Screening candidates resumes

Conducting initial phone screenings

Tracking open positions using Jobscore

Communicating with candidates and setting up job interviews

Managing the resume database in Jobscore

Communicating with HR and Hiring Manager on recruiting status progress.

Lead the candidate relationship process to improve the candidate experience, retention rates and solicit referrals.

Create engaging recruitment-marketing, from job descriptions to campaigns that drive candidates to the company.

Create engaging recruitment-marketing, from job descriptions to campaigns that drive candidates to the company.

Work with hiring teams to manage phone screens and coordinate logistics for on-site interviews.

Maintain ongoing relationships with the candidate base through various means (phone, email, and social media).

Assist in maintaining various spreadsheets containing candidate/project tracking information.

Continuously develop and maintain a mastery of sourcing and recruitment techniques and tools.

Maintain and grow a database of qualified candidates through networking and referrals, cold calling, and internet searches.

Meet required metrics for contacting prospects and conducting candidate interviews.

FCA Career Fairs

January 2020 Remote

to December 2021 Social Media Marketing Consultant

Research industries, markets, demographics, trends, sales results, and other data related to the company’s products and services

Prioritize and complete tasks to meet deadlines while tracking the campaign engagement of several simultaneous projects

Analyze details of competitor offerings, including specifications, market share, pricing, and promotional materials

Oversee marketing campaigns from start to finish and gather data surrounding effectiveness of strategies

Create detailed reports with research findings and analysis to inform marketing strategies

Provide written documents and verbal presentations for each client to guide the creation of new marketing plans and strategies

Recommend specific marketing approaches and spending budgets to achieve the client's desired sales goals

Develop new product and service offerings to increase shares in new or existing markets

Assist marketing managers and directors in coming up with focused branding, positioning, and marketing tools for each product or service

Work within the company’s budget to produce effective promotional materials and advertising opportunities

Track sales and feedback and adjust marketing strategies as necessary

Establish marketing tracking methods to help company evaluate performance over time

September 2018 to Sterling Family of Jewelers

December 2020 Florida Pensacola,

Part-Time Fine Jewelry Sales Consultant

●Provide customer service by greeting customers, identifying customer needs, locating merchandise, and assisting with purchasing decisions

●Demonstrate knowledge of store products and services by providing customers with detailed information about product features and benefits, and offering extended service plans and financing options

●Explain policies such as warranties, discounts, and return limits

●Build customer loyalty by offering incentives like coupons, branded credit cards, and loyalty program membership

●Maintain visual display by stocking, organizing, signing and pricing merchandise appropriately

●Manage inventory records and receive incoming store deliveries

●Operate cash register to efficiently complete sales transactions using appropriate procedures for different payment types

●Process customer special orders and handle jewelry repair take-in and receiving procedures

●Communicate with customers via phone and email to inform them of ongoing promotions, special events and sales

May 2015 to

August 2018 Frankie’s A Salon

Fort Walton Beach, Florida

Operations Manager

●Greeted customers upon entering salon in a friendly and prompt manner, checked-in customers, notified appropriate employee of customer arrivals

●Answered phones professionally and courteously to schedule and confirm appointments, respond to inquiries and direct to appropriate personnel

●Ensured smooth and consistent operations on a day-to-day basis

●Maximized sales by identifying opportunities to upsell and cross-sell additional products and services to customers

● Maintained thorough knowledge of all products, services and promotions offered to assist customers with purchases

●Oversaw all required operational areas while adhering to the company policies and procedures

●Organized office files and entered customer information in automated system

●Managed budget records and prepared budget reports

●Regularly coordinated and attended staff meetings

●Prepared action items and took/distributed meeting minutes

●Kept a clean and safe reception area, ensuring salon tidiness at all times

●Worked with the owner to develop and implement new procedures when applicable

●Monitored inventory levels and ordered office supplies as required

●Typed workplace documents, including reports, letters, and memos

●Composed and proof-read email correspondence for accuracy, grammatical correctness and conformity to standards and regulations

●Accepted and processed payments by cash, check, credit card and automatic debit

●Prepared cash deposits and kept accurate records of credit and cash deposit

December 2016 to Wyndham Vacation Rentals

August 2017 Fort Walton Beach, Florida

Customer Service Representative

●Provided prompt, friendly and efficient management of all requests for guest reservations, changes, cancellations and information while maximizing conversion of reservation calls for hundreds of properties

●Resolved problems by identifying customer needs, clarifying information, and providing solutions and alternatives

●Responded to voicemails and emails in a timely manner to ensure all questions and concerns were addressed

●Received inbound calls including transferred sales leads and calls from current and potential customers

●Placed outbound calls to sales leads and potential customers to follow-up

●Answered questions regarding rates, packages and all aspects of the company, and issues with accounts for the customers

●Performed basic account maintenance activities

●Entered reservations into the property management system both completely and accurately

●Utilized proper selling techniques and strategies to maximize budgeted room occupancy and ancillary revenue goals

●Produced and emailed letters of confirmation and other correspondence to guests

●Obtained and transmitted accurate information for each reservation

November 2015 to Educational Testing Service

December 2016 Princeton, New Jersey

Constructed Response Scoring Professional

●Evaluated student responses to subject-related open-ended questions according to a customer supplied scoring guide

●Practiced how to use a rubric consistently, which provided valuable knowledge for scoring student responses

●Learned, trained, and qualified to score using clients’ scoring criteria consistently and accurately while assessing students’ responses to open-ended questions to various performance assessment tasks

●Read and assessed numerous student responses

●Committed to working duration of the project

●Worked independently under direction of Scoring Supervisor

●Met rate and reliability requirements established for project

●Maintained a secure and confidential work environment

May 2012 to Northwest Florida Daily News

August 2012 Fort Walton Beach, Florida

Contributing Writer/Intern

●Provided content to a local daily newspaper with a daily circulation of 25,804 and 31,057 on Sundays

●Collaborated with managing editor to develop digital media content for

●Planned a daily calendar of events for ideas to publish on EmeraldCoast.com and affiliated websites

●Wrote news stories, human interest articles and briefs published in the print and online publication of the Northwest Florida Daily News

●Reviewed stories for proper use of grammar and style

●Covered art, entertainment, and local business stories published on Emer-aldCoast.com, Destin.com and the News-Herald.com

●Conducted interviews with an extensive pool of sources on field reporting assignments

●Disseminated information about local events and news

●Conducted independent research using public records and databases

August 2011 to The Voyager, University of West Florida Student Newspaper

May 2013 Pensacola, Florida Staff Reporter

●Covered news, sports, entertainment, government, and education articles published online and in the print newspaper

●Researched stories and topics assigned by editors

●Reviewed stories to ensure accuracy, proper grammar, and style before submission to editors

●Provided multimedia content for the online platform of the Voyager

●Conducted interviews with expert sources and professionals in the community

●Developed relationships with contacts who provided tips and leads on stories

●Attended and reported on Student Government Association meetings

EDUCATION

University of West Florida, Pensacola, Florida

Bachelor of Arts, Journalism/International Studies, May 2013

Northwest Florida State College, Niceville, Florida

Associates of Arts, General Studies, May 2010

W.E.B. Dubois Honor Society

ORGANIZATIONS AND COMMUNITY INVOLVEMENT

World Affairs Organization- Club Member

Youth Empowerment Leadership and Development Academy- Graduate

W.E.B Dubois Honor Society-Graduate

REFERENCES

Available Upon Request

Contact this candidate