Service Representative Customer

Elizabeth Anguiano

**** ****** ****** **** *****: 815-***-****

Joliet, IL 60435 E-mail: ******************@*****.***

EDUCATION DeVry University Chicago, IL Graduated Dec. 2013

Associate of Applied Science Electronics and Computer Technology

Bachelor of Science Electronic Engineering Technology

SKILLS

Bilingual (Spanish)

AC/DC Circuit Analysis

Digital Data Communication

Digital Multimeter

Analog Communication

Digital Processing Systems

Industrial Controls / Modulators

Solder, Desolder Equipment

Electronic Workbench

Agilent Oscilloscope

Spectroradiometer

EMPLOYMENT

Intertek Testing Services Arlington Heights, IL ` Apr. 2017- Current

Lighting Laboratory Technician

Set up test apparatus and equipment, prepare test samples and assist with calibration records

Performing testing, evaluations, and record test data in accordance with UL standards.

Assist in drafting technical reports to be submitted to certifications department

Make recommendations regarding technical decisions in relation to the interpretation and applicability of test standards

Form part of the Safety committee for the building to ensure safe practices from all people in the facility.

Telular / TankLink Chicago, IL Sept. 2015-Nov 2016

End User Support / Technical Services Support

Assist in troubleshooting technical problems for remote monitoring units, wiring issues, cellular network connectivity issues and creating trouble tickets within the organization or wireless companies.

Utilized Microsoft Dynamic CRM to track and document all calls and emails answered.

Assist WebEx training to new and existing customer on how to use the website to get the best service using Go To Meetings and Skype.

Process Warranty replacement orders and repair tickets for units shipped back for repairs.

Littelfuse Inc., Rapid City, South Dakota Sept 2014-Sept 2015

Customer Service Representative

Answer calls for customers looking for pricing and availability on electronic and electrical parts via phone calls, email and faxes.

Assist in entering orders over 40+ daily in system and shipping process, preparing international customs documents and needed paperwork.

Worked in a team to update and implement policies and procedures for new employees and assisted in the training process.

Job History from Mar. 2007 thru Sept. 2014 available upon request

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