Whitney Kelly

**** **** ****** *****

Tallahassee, Florida 32311

Cell: 850-***-****

adp90h@r.postjobfree.com

SUMMARY

Dedicated marketing and patient care professional with proven success and expertise in developing patient and customer loyalty and managing operations.

ATTRIBUTES

●I am a reliable and very hard worker, and I put forth my best effort in achieving any set goal.

●When something is asked of me, I don't complain.

●My attitude is always upbeat, positive, and professional.

●I always come prepared and ready to work.

SKILLS

●Microsoft Office

●Microsoft Word

●Excel

●PowerPoint

●Outlook

●SAP

●Registered Medical Assistant

●Phlebotomist

●Medical Terminology

●Office Administrative Assistant

●Office Scheduling

●Medical Coding & Billing

●HIPAA & JCAHO Knowledge

●Typing ability: 40 wpm

WORK EXPERIENCE

Customer/Client/Patient Care Experience 2005-2016

●Tallahassee Neurological Clinic 2019-Present

Gathering personal information and medical histories

Taking vital signs

Injections

Chart Checking

Ordering and faxing imaging orders and referrals

Completing Prior Authorizations

●Capital Regional Medical Group 2017-2019

Gathering personal information and medical histories

Taking vital signs

Administering medications

Injections

Assisting the physician during exams

Preparing patients for x-rays or other tests

Performing EKGs

Ordering and faxing labs and referrals

Completing Prior Authorizations

●Home Instead Senior Care 2015-2017

Prepare a care plan

Provide companionship

Help with housekeeping

Monitor medications

Prepare meals

Transportation

Assist with toileting

●Xerox 2014-2015

Answer incoming calls and respond to customer’s emails

Identify and escalate issues to supervisors

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

●NorthgateArinso 2013-2014

Identify and escalate issues to supervisors

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Manage large amounts of inbound and outbound calls in a timely manner

Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

●JcPenney 2006-2012

Cashiering

Merchandise Display

General Store Maintenance

Customer Service

Filing

●McDonald’s 2004-2006

Cashiering

Customer Service

Food preparation

Stock Clerk

Trash Retrieval

EDUCATION

Lincoln High School

High School Diploma obtained

August 2002- May 2006

Tallahassee, FL

Lively Technical Center

Medical Assistant Certification obtained

Program Completed June 2013

Tallahassee, FL

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