Customer Representative Service
Resume:
SANDRA E. WILLS
Edmonton. AB T6W 2J3
(780) 953 - 7183
Email: ***********@**.***
Objective
To secure employment in the field of customer service where I can apply my strong organizational, interpersonal, creative, and leadership skills in a fulfilling and challenging sales atmosphere.
Highlights
Successful in implementing sales knowledge of products, design, invoice protocols
Proven ability to work effectively within a team setting either as a team player or leader, willing to go above and beyond expectations
Excellent verbal and written communication skills in an open, honest and positive manner
Extensive public relation experience in a variety of customer service settings
Enthusiastic, creative, self-motivated, with a positive attitude embedded in a professional work ethic
Respectful of needs, and cultural differences of individuals
Adaptable, flexible attitude willing to learn new skills
Critical thinker with the ability to manage crisis manage and mentor new employees
Employment
2015-2020
Sale Associate/Designer
F2 Furnishings, Edmonton, AB
Possessed the ability to receive products from a variety of manufactures
Participated in constant floor upkeep and showroom presentation in a fast-paced environment
Focused on customer satisfaction to ensure the fulfillment of the business mission and community image
Participated in strategic planning of seasonal display and eye appeal of products
Welcomed opportunity to learn new skills and apply to the successful functioning of the business
Implemented high standards for customer service
Advocated for the necessity of a professional attitude and appearance in workplace
2005-2010 Sales Associate
Holt Renfrew Edmonton, Alberta
Achieved sales and service goals and targets
Developed a personal client base by constantly acquiring new customers, retaining loyal existing clients and developing consistent communication.
Attended educational sessions targeting product knowledge, vendors and Holt Renfrew seminars
Completed merchandising, price change, and related sales support tasks
Resolved customer service issues, including issues outside of guidelines
2004-2005
Sales Associate
Finesse Home Living Edmonton, Alberta
Presented information to clients on various furniture lines
Successful at reaching monthly and weekly sales targets
Attended weekly product seminars offering product knowledge
Assisted and advised clients select appropriate home furnishings and accessories
Tracked custom orders regarding shipping and receiving timing
2002-2004
Sales Associate/Customer Representative
Wildly Delicious, McBlooms & Royal Green Edmonton, Alberta
Presented information and sold product to retailers across Alberta
Related to both rural and urban retail base
Strictly commissioned, cold-called clients building clientele
2002-2004
Sales Associate
Enjoy Home Décor Edmonton, Alberta
Managed and assisted in everyday activities pertaining to sales and computer input as well as the operations of the store.
1992-1998
Administrative Assistant
RBC Dominion Securities
Assisted 2 - 3 brokers in each company
Investigated and problem-solved client inquiries and concerns
Provided direct client service in providing current market information to clients
Opened and closed accounts requiring extensive interaction with clients
Composed written response to client inquiries
Compiled information and brochure packages
Interacted with other departments tracking settlements and delivery of accounts
Trained new employees and served as a liaison to fellow workers
Input stock orders requiring exact detail and accuracy
Maintained in and out inventory control of stock certificates
Education and Training
Residential Interior Design - University of Alberta, Edmonton
-Acquired knowledge of Design History, Fabric component & quality
-Honed the ability to furnish various settings for esthetic appeal
Secretarial Studies Certificate (Major Administration), Grant MacEwan College, (McEwan) Edmonton
Learned pertinent Information Management/Computer Skills, Records and File Management, Database Entry, Transcription, Shorthand Office Management and Customer Service.
-Experiential learning component resulted in the ability to function in a fast-paced environment
Received Mark Stefanick Scholarship for Academic Excellence and Success.
REFERENCES AVAILABLE UPON REQUEST
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