SANDRA E. WILLS

#*** **** ********** *** **

Edmonton. AB T6W 2J3

(780) 953 - 7183

Email: adp8zy@r.postjobfree.com

Objective

To secure employment in the field of customer service where I can apply my strong organizational, interpersonal, creative, and leadership skills in a fulfilling and challenging sales atmosphere.

Highlights

Successful in implementing sales knowledge of products, design, invoice protocols

Proven ability to work effectively within a team setting either as a team player or leader, willing to go above and beyond expectations

Excellent verbal and written communication skills in an open, honest and positive manner

Extensive public relation experience in a variety of customer service settings

Enthusiastic, creative, self-motivated, with a positive attitude embedded in a professional work ethic

Respectful of needs, and cultural differences of individuals

Adaptable, flexible attitude willing to learn new skills

Critical thinker with the ability to manage crisis manage and mentor new employees

Employment

2015-2020

Sale Associate/Designer

F2 Furnishings, Edmonton, AB

Possessed the ability to receive products from a variety of manufactures

Participated in constant floor upkeep and showroom presentation in a fast-paced environment

Focused on customer satisfaction to ensure the fulfillment of the business mission and community image

Participated in strategic planning of seasonal display and eye appeal of products

Welcomed opportunity to learn new skills and apply to the successful functioning of the business

Implemented high standards for customer service

Advocated for the necessity of a professional attitude and appearance in workplace

2005-2010 Sales Associate

Holt Renfrew Edmonton, Alberta

Achieved sales and service goals and targets

Developed a personal client base by constantly acquiring new customers, retaining loyal existing clients and developing consistent communication.

Attended educational sessions targeting product knowledge, vendors and Holt Renfrew seminars

Completed merchandising, price change, and related sales support tasks

Resolved customer service issues, including issues outside of guidelines

2004-2005

Sales Associate

Finesse Home Living Edmonton, Alberta

Presented information to clients on various furniture lines

Successful at reaching monthly and weekly sales targets

Attended weekly product seminars offering product knowledge

Assisted and advised clients select appropriate home furnishings and accessories

Tracked custom orders regarding shipping and receiving timing

2002-2004

Sales Associate/Customer Representative

Wildly Delicious, McBlooms & Royal Green Edmonton, Alberta

Presented information and sold product to retailers across Alberta

Related to both rural and urban retail base

Strictly commissioned, cold-called clients building clientele

2002-2004

Sales Associate

Enjoy Home Décor Edmonton, Alberta

Managed and assisted in everyday activities pertaining to sales and computer input as well as the operations of the store.

1992-1998

Administrative Assistant

RBC Dominion Securities

Assisted 2 - 3 brokers in each company

Investigated and problem-solved client inquiries and concerns

Provided direct client service in providing current market information to clients

Opened and closed accounts requiring extensive interaction with clients

Composed written response to client inquiries

Compiled information and brochure packages

Interacted with other departments tracking settlements and delivery of accounts

Trained new employees and served as a liaison to fellow workers

Input stock orders requiring exact detail and accuracy

Maintained in and out inventory control of stock certificates

Education and Training

Residential Interior Design - University of Alberta, Edmonton

-Acquired knowledge of Design History, Fabric component & quality

-Honed the ability to furnish various settings for esthetic appeal

Secretarial Studies Certificate (Major Administration), Grant MacEwan College, (McEwan) Edmonton

Learned pertinent Information Management/Computer Skills, Records and File Management, Database Entry, Transcription, Shorthand Office Management and Customer Service.

-Experiential learning component resulted in the ability to function in a fast-paced environment

Received Mark Stefanick Scholarship for Academic Excellence and Success.

REFERENCES AVAILABLE UPON REQUEST

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