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Cbse Customer Service

Location:
Delhi, India
Posted:
February 16, 2022

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Resume:

RAMAN KHAN

New Delhi I 91-989******* I adp8zd@r.postjobfree.com.

An ardent professional looking for an opportunity to work in a fast- paced kitchen/ restaurant environment to use my expertise .

Dedicated cook capable of working on any food service station in a restaurant. Passionate about food and customer satisfaction. Team player eager to learn as much as possible about culinary science.

Passionate and inspired Cook with 12 years of experience in high volume casual (Outdoor / Banquets catering)and fine-dining restaurants. Dedicated to increasing kitchen efficiencies and delighting customers while continually striving to improve culinary expertise. Overall 23 years of experience working in Retail Merchandising and Operations.

Focuses on increasing brand recognition and loyalty by providing superior dining experiences for guests.

Knowledge in preparing various dishes

Skills in providing high quality service

ability to cook the requests of customers

Can manage a big kitchen and assign duties to co-workers.

Skills & Expertise

●Cooking

●Kitchen Operations & Management

●Menu preparation

●Food Spoilage Prevention.

●Food Presentation.

●Food Plating and Presentation.

●Food Preparation and Safety.

●Working quickly and efficiently

●Willingness to learn.

●Patience.

●Attention to detail.

●Passion for food.

●Ability to work well under pressure.

●Adaptability

●Multitasking

●Communication

●Coordination & Scheduling

●Stress management

●Customer Service

●Inventory/ budgeting

Educational Qualification

●Bachelor of Arts (First Year Drop out) - Indira Gandhi National Open University, IGNOU), New Delhi. YR - 1995.

●Senior Secondary - Government Co. Education Senior Secondary school, New Delhi ( CBSE Board) - Yr 1988

●High School - Government Co. Education Senior Secondary school, New Delhi ( CBSE Board) - Yr 1986

●Diploma Travel –Tourism & Ticketing - IITC (India International Trade Centre), New Delhi. - Yr 1995.

Professional Experience

Multi cuisine cookI The Paul's Kitchen

Gurugram (Haryana)-Aug 2018- March 2020

Job Description

●Was working as Multi Cuisine Chef,handling whole kitchen operations, processing food for outdoor catering and banquets.

●Working in a fast paced kitchen environment.

●Preparing food for 20 - 250 packs.

●Prepared, Cooked & Delivered authentic cuisines according to guests selected menus.

●Followed the safety rules in preparing food items.

●Followed Sanitation and health code protocol.

●Prevented Food waste and spoilage.

Key achievement: Pioneered a solution to prevent food waste in the kitchen, reducing monthly costs by roughly 10%.

Multi cuisine Chef I Kakori Foods

New Delhi- March 2016- July 2018.

Duties & Responsibilities:

●Worked in the capacity of Multi Cuisine Chef.

●Preparing the ethenic Indian cuisines,Mughlai curries,& Kebabs and different kinds of Indian foods.

●Coordinated with the manager of the restaurant to set menus that will be served for the weekends.

●Developed new recipes in order to maintain frequent visits of the customers to the restaurant.

●Multi cuisine cook Specialised in Mughlai curries / Kebabs & continental foods.

Mughlai Cook Shahid Restaurant Lucknow - Feb 2014 - March 2016.

Worked as Mughlai Chef preparing Mughlai cuisine.I was working on a variety of stations in a high volume kitchen environment.

Responsibilities:

●I was responsible for creating an exceptional culinary experience for the guests through preparation, cooking and food presentation. Took leadership roles during the absence of the Head Chef and Sous Chef. Providing the highest and most efficient level of hospitality service to the restaurant guests.

●Maintained cleanliness, sanitation at the assigned work area.

●Maintained well-organized mise en place to keep work consistent.

●Planned and directed high-volume food preparation in a fast-paced environment.

●Preparing and cooking all food items by the recipe and to specifications.

●Preparing ingredients for cooking, including portioning, chopping, and storing food.Specialised in Mughlai food according to recipes, quality standards, presentation standards and food preparation checklist.

●Aligned seasonal plans with ingredient availability and key area events for optimal promotions.

Merchandising Manager SSIPL Sports lifestyle Pvt. Ltd.

NEW DELHI - January 2007 - October 2013

●Developed merchandise plans to purchase various highly sought-after items to increase sales by 25%.

●Monitored stock levels and product sales to determine purchasing needs.

●Maintained point of sale (POS) system by inputting accurate inventory information.

●Optimized store displays and appearance via strategic merchandising.

●Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.

●Generated weekly, monthly, quarterly and yearly reports on purchasing operations.

●Stocks Replenishments through sell thru of Stocks.

●Inventory Management

Branch Operation Executive Feb 2001 - Feb 2006

Avon Beauty Products (India) Pvt.Ltd. • New Delhi

•Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.

•Responsible for backend Operations, administration, staff hiring for branch.

•Trained Staff for POS billing procedures and reports.

•Helped the Sales team in absence of sales managers,informing ISM’S about the New Offers and Discounts and commissions.

•Strategically coordinated operations according to objective and capabilities effectively allocating resources to meet demands.

•Established and maintained productive working relationships with (ISM’s )Independent Sales managers and Staff to resolve operational difficulties and to promote interdisciplinary collaborative approach to customer service provision.

•Developed policies and procedures for operational process to comply with company standards and regulations.

•Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

•Managed cross functional collaboration to drive team engagement and keep members on course to achieve demanding organization targets.

•Fostered procedural improvements through effective leadership.

•Applied Excellent Problem solving process development and strategic and implementation skills to lead and support all areas of operations.

•Applied Performance data to evaluate and improve operations, target current business conditions and forecast needs.

Steward Bharat Hotels (Holiday inn Crowne Plaza),NEW DELHI.

Dec 1990- Feb 1992.

●Setting tables and cleaning the same after every guests

●Greeting guests and escorting them to the tables.

●Serving guests water and other refreshments

●Presenting menus to the customers.

●Suggesting guests with specialities from the menu.

●Assisted the Waiters in collecting food from the serving station

●Was Helping with the unloading of kitchen stock and ingredients.

●Ensured that the bar and restaurant area is fully equipped and stocked.

●Ensured that the food safety rules of the company should be followed.

Steward ITC Group of Hotels (The Taj Mahal Hotel),NEW DELHI

July 1989 - November 1990

●Stepped into additional roles during busy times to boost coverage of important stations.

●Utilized proper storage bins to organize and transport kitchen equipment to the stewarding room for storage purposes.

●Accepted opportunities to learn new skills, improve performance and cross-train for other positions.

●Worked closely with guests, managers and employees.

●Scraped, washed and efficiently restacked dishware, utensils and glassware to keep the kitchen ready for customer demands.

●Taking Orders and From Guests and Serving.

Various

(A)Languages Known - English & Hindi

(B) Computer Skills - Microsoft Office (word, Excel, Power Point, access 97/97/2009/XP),

Interests & Hobbies

Passionate for Cooking

Writing Devotionals/ Preaching the word of God.

Recent activities

Helping Chefs in Hotels/Restaurants/ Banquets in Preparing Dishes.

Doing Freelance outdoor catering, preparing all kinds of Cuisines according to guests preference.

Life Goal

●To Spread the Word of God

●Learn New Things

●Meeting people of different caliber

●Travelling to places of different cultures and languages.



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