Center Agent Document Control

Curriculum Vitae – Refilwe Matjiu

Date of birth: 28 October 1990 · Email: *************@*****.*** ·Mobile: 072*******/071*******

Address: Unit 55 Century Plaza, Smit & Hoek Str Johannesburg 2001

PROFILE

I am 30 years old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my desire in Human Resource Management industry to empower more knowledge. I am able to work different kinds of shifts and under pressure. I can speak Sepedi, Zulu and English fluently.

EDUCATIONAL BACKGROUND

Year : 2020

Qualification: Certificate in Introduction to Investment and Finance

Year: 2011-2015

Qualification: National Diploma Human Resource Management

Institution: Unisa

Year: 2017

Qualification: Certificate in Introduction to Persal

Institution: SITA

Year: 2008

Qualification: Matric

Institution: Centurion College

Subjects: English, Afrikaans, Mathematical Literacy, Geography, Economics, History, Life Orientation

WORK EXPERIENCE

01 September 2014- 2015: CALL CENTER AGENT at Shapiro Shaik Defries

Call debtors to pay their accounts

Arrange for payments from the debtors

Arrange for debit orders

Meet daily targets

01 September 2015-2016: CALL CENTER AGENT at Brookslynt Attorneys

.

Answer all incoming calls using a dialer

Sending emails to the customers regarding their accounts.

Arrange 100 promises to pay and 10 debit orders from the customer per day.

2016 03 October to 29 September 2017: HR Admin, Receptionist at Department of roads and Transport

Submitting monthly reports

Determined applicant requirements by studying job description and job qualification and arranged management interviews

Searching CV in terms of the inherent job content and requirements and schedule interviews

Sending interview invitations and verifying references

Sourcing suitable candidates by making use of appropriate sourcing sites, networking and headhunting

Advertising and dealing with advert response, generating headhunt lists

Performing general administrative duties and database management

Informing candidates about the results of their interviews

Candidate control – keep in regular contact to review progress performance

Pre- screen candidates before their interview for suitability and conduct interviews

Provide support to the HR team leader and ensure employees adhere to HR policies

Arrange HR cluster meetings and take minutes

Arrange travel arrangements and training for all H/O HR staff

Maintain performance management contracts

Document control for on boarding of new staff and audit purposes

Capture all new employees on SAP according to compliance

Manage all administration in regards to training, i.e. attendance, updating the consolidate ATR and quarterly reports

Perform HR administrative functions: Medical aid, provident fund, home loans, overtime, commission, bonuses and leave.

Plan the event for staff regarding healthy lifestyle

Remind all staff in every three months to submit their quarterly reviews and capture them on persal system

Prepare submissions to request movement of the staff for approval from the CEO

Payroll

Recruitment

2018 November- 2020 Office Manager and Administrator: SEI INVESTMENTS

Assisting clients with the generic website issues and requests

Assist with historic client statement requests. Download historic statements from our archive, online folder

Update CRM

Submitting trade requests to the trading team

Assisting with administrative queries

Events and updating marketing materials

Ad hoc client requests as they come up

Updating invoices

Audit Certificate

Coordination of trades

Planning of events for social responsibilities

Submitting invoices

Office maintenance

Submitting out the document on Mars

Placing an order for office stationary

SARB report

Bookings

Day to day Admin

SKILLS AND COMPETENCIES

Time management

Communication skills

Office administration

Service excellence

Hard working

Proactive

Professional

Telephonic skills

Computing Skills (Microsoft word, Excel, PowerPoint and outlook)

Flexible and Trustworthy

Friendliness

Interpersonal skills

Decision Making

Leadership and Supervision

Organization

REFERENCE

Name: Lindiwe Mateisi

Designation: HR Manager : Shapiro Shaik Defries

Contact number: 087*******

Name: Mr Pepukai Ndlovu

Designation: HR Manager: Brooksluyt Attorneys

Contact Number: 011*******/ *******@**********.**.**

Name: Mr Martin Kgopa

Designation: Acting Director at Department of Roads and Transport

Contact Number: 083*******/011*******/******.*****@*******.***.**

Name: Tshegofatso Choeu

Designation: Office Manager: SEI Investment Company

Contact Number 011- 994- 4200

Contact this candidate